ECE's Keren Bowman catches up with Martin Newman, Founder of The Customer First Group and one of the world’s leading experts on customer experience and e-commerce.

The internet gave the early D2C start-ups potentially unlimited reach and a way to connect to customers in a personal, unique way. First wave players, such as Dollar Shave Club, excited the media with ...

In this panel discussion we discuss how retailers can create a unique relationship with each shopper and set their business up for success.    

How are you? How have you found lockdown? Good, thank you! Lockdown was initially stressful, having to adapt to the pandemic almost overnight but we managed the situation really well as a team. Lookin ...

Asda has said that online sales doubled in the past quarter after the coronavirus pandemic caused a “structural shift” in customer shopping habits. It reported a 3.8% jump in like-for-like sales for t ...

This research from Smart Insights and the Technology for Marketing Virtual 2020 event explores the latest practices in how businesses manage improvements to their digital marketing activities.   

You stick your address and number plate in the online system and choose your slot. The local council is doing it to manage traffic and ensure social distancing measures are adhered to as waste and rec ...

Customers will be able to join the line to shop in stores by using a smartphone app, eliminating the need to stand in a socially distanced line outside the store. The retailer said it is starting the ...

A scam where fraudsters pose as Amazon customer service staff to steal personal information has been flagged by the Chartered Trading Standards Institute (CTSI). It warns that people are being contact ...

Home delivery has become the norm, returns windows have been stretched, and click & collect options for non-essential products have largely been abandoned as a result of temporary shop closures.  But ...