Platinum Sponsor
INCARD logo

22 - 23 September 2027
Excel London

22 - 23 September 2027
Excel London

Conference programme 2026

Loading
23 Sept 2026
  1. AI-Powered Marketing Stage
    For marketers, paid media specialists, digital marketing leaders, and agency teams that want to understand how advertising is evolving inside AI-powered search experiences and prepare for the next gen ...
  2. AI-Powered Marketing Stage
    Agentic Commerce: Designing for a World Where AI Decides First
    Commerce is undergoing a structural shift. As AI agents take on the role of discovery, comparison and recommendation, visibility is becoming a question of how well products and brands are understood b ...
  3. AI-Powered Marketing Stage
    For marketers and CRM professionals that want to move beyond generic AI experimentation and learn practical ways to work with AI more effectively in their day-to-day work.AI is increasingly available, ...
  4. AI-Powered Marketing Stage
    Beyond Assumptions and Silos: The Performance Marketing Reset
    What you can expect to take away: Understand why siloed platforms are blocking unified learning and what that is costing your campaigns See how orchestrated execution and unified buying change what au ...
  5. AI-Powered Marketing Stage
    For marketers that want to learn how AI can help drive forward their organic search strategies and begin to incorporate AI workflows into their SEO practices. What you’ll take away: - How to use AI to ...
  6. AI-Powered Marketing Stage
    For SME marketers, founders and eCommerce managers that want to use AI in their CRM without losing the voice that makes their brand worth subscribing to.Most CRM advice assumes a big list and a bigger ...
  7. AI-Powered Marketing Stage
    The End of Seller Marketplaces: How Agents Decide Which Products Win - Live Demo
    For brand, eCommerce and digital leaders who want to understand how AI agents will choose between their products and their competitors', and what that means for the way they publish product informatio ...
  8. AI-Powered Marketing Stage
    The Two Jobs Every Website Has Now: Speak to AI, Build for It
    For senior marketing leaders and Heads of Marketing Technology that want to understand how AI is reshaping both how customers find their brand and how their own teams work, and leave with a practical ...
  9. AI-Powered Marketing Stage
    For marketing leaders, performance marketers, and eCommerce teams that want to understand why paid performance is declining and how to regain control of results.Many marketing teams are watching once- ...
24 Sept 2026
  1. AI-Powered Marketing Stage
    Adopting AI Agents for Influencer and Social Media Marketing — the Industry Everyone Said AI Couldn't Touch
    For marketing leaders and team heads who want to move past one-off AI prompts and actually adopt autonomous AI agents into their team's daily workflow. Software development already went through this e ...
  2. AI-Powered Marketing Stage
    AI on Trial: Who's Actually Checking Your Ads?
    For marketers, brand, and compliance leads that want to understand how to keep pace with AI-generated content without falling foul of the regulator.   AI has removed the content bottleneck. Volume has ...
  3. AI-Powered Marketing Stage
    Black Friday Starts in AI Search: How to Win Visibility Before Peak Demand Hits
    For B2B and B2C marketers, ecommerce teams and digital leaders that want to understand how to win visibility, build trust and influence customer decisions as AI Search reshapes Black Friday and peak-s ...
  4. AI-Powered Marketing Stage
    It’s been almost 3 years since generative AI has climbed to the top of our tech stack. Since then, the tech industry has gone full circle. From replacing whole teams with AI to storytelling roles comi ...
  5. AI-Powered Marketing Stage
    Opening the Black Box: How to Use AI in Google Ads without Losing Control
    For small and medium-sized business owners and marketing leads that want to understand what a modern, AI-enabled approach to paid search actually looks like in practice, and what they should expect fr ...
  6. AI-Powered Marketing Stage
    For marketers, digital leaders and compliance professionals that want to understand how AI is reshaping advertising, regulation and consumer trust. What you can expect to takeaway: - How AI-powered mo ...
  7. AI-Powered Marketing Stage
    For marketers that want to scale content production using AI without losing brand control or creative quality.   As content demand explodes, teams are under pressure to create faster, across more chan ...
  8. AI-Powered Marketing Stage
    For Heads of Marketing, Marketing Directors and digital leaders who want to scale AI without compromising customer data, brand trust or accountability.   AI is becoming embedded across marketing and c ...
  9. AI-Powered Marketing Stage
    For marketers, CRM managers, RevOps teams, demand generation leaders, and data-driven decision makers who want to improve campaign performance, trust their reporting, and make AI actually useful inste ...
23 Sept 2026
  1. Connected Commerce Stage
    AI Runs on Product Truth: Winning AEO with Inriver
    For marketers and eCommerce leaders who want to understand how AI search is reshaping product discovery and learn what it takes to win visibility in answer engines. Buyers are starting to ask AI tools ...
  2. Connected Commerce Stage
    Brand Leadership in the AI Era​
    For marketers, eCommerce leads and digital/brand teams that want to understand how AI agents discover, interpret and recommend their brand — and learn what to change so they're the brand that gets sel ...
  3. Connected Commerce Stage
    For marketers, eCommerce experts, merchandisers, product leaders and technical teams that want a stack ready for AI-led discovery.As AI-led search and shopping journeys grow, many retailers face a new ...
  4. Connected Commerce Stage
    A guide for entrepreneurs and ecommerce experts who want to understand how and when to adopt a marketplace strategy for their online retail business. A marketplace strategy can transform an ecommerce ...
  5. Connected Commerce Stage
    Commerce Beyond the Storefront: How AI Agents are Rewriting Digital Commerce - Product Demo
    For retailers, eCommerce leaders, digital marketers, merchandisers and technology decision-makers that want to understand how AI, content and modern commerce platforms are transforming the future of d ...
  6. Connected Commerce Stage
    Redefining the Way the World Pays with Credit
    For eCommerce and retail leaders who want to unlock 134% bigger baskets, improve conversions and access 55m+ existing UK credit card holders. Most merchants are fighting the same battles: new shopper ...
  7. Connected Commerce Stage
    For eCommerce leaders, heads of digital and marketing directors that want to deploy AI in personalisation, search and customer service without getting burned by it.Most AI projects in eCommerce fail q ...
  8. Connected Commerce Stage
    You Can't See Conversion Problems When Your Website is on Fire
    For eCommerce leaders and heads of ecommerce that want to understand why the conversion work on their roadmap never gets done, and what has to change before it can. Two Magento brands came to Actuate ...
24 Sept 2026
  1. Connected Commerce Stage
    For eCommerce leaders, performance marketers, D2C founders, digital product owners and payments specialists that want to turn more customer attention into completed purchases.Brands can lose customers ...
  2. Connected Commerce Stage
    For eCommerce and retail leaders who want to build stronger communities, increase loyalty and turn customers into active brand advocates. Sports clubs and brands create relationships that go far beyon ...
  3. Connected Commerce Stage
    From Service Platform to Marketplace: Turning Trust Into Scalable Commerce - Panel
    For service platform leaders, marketplace operators, growth leaders, eCommerce directors, retail brands and commercial teams that want to understand how trusted service platforms can evolve into scala ...
  4. Connected Commerce Stage
    How to Optimize the TikTok Shop Opportunity
    For brands looking to understand and optimise the opportunity of TikTok. As a TikTok Partner Agency, we live, eat, sleep, breath TikTok and we will be sharing our strategy that delivers over £100k in ...
  5. Connected Commerce Stage
    For marketers, eCommerce leaders, and digital innovators who want to drive cutting-edge innovation within established organisations, secure crucial stakeholder buy-in, and successfully implement next- ...
  6. Connected Commerce Stage
    For marketplace managers, eCommerce operators and founders that want to build a more connected and controlled Amazon operation. Launching an Amazon product is one challenge. Keeping demand, margin, su ...
  7. Connected Commerce Stage
    Social media is increasingly influencing not just what consumers discover, but how they research, evaluate and buy products. As platforms such as TikTok, Instagram and YouTube become more closely conn ...
23 Sept 2026
  1. CX and Loyalty Stage
    Churn is a Choice: The 5 Things Every High-LTV Subscription Program Needs
    For DTC founders, retention and CRM leads, and eCommerce and CX leaders who want to understand why subscribers really churn, benchmark their own program against what “good” looks like, and build a sub ...
  2. CX and Loyalty Stage
    For eCommerce managers and marketers that want to learn through very practical examples how a consumer electronics brand improved their conversion rate by 8X with their in-house team, using low-cost t ...
  3. CX and Loyalty Stage
    For UX, product, eCommerce and digital teams that want to use AI to speed up research, prototyping and UX writing without cutting corners. Generative AI can help teams move faster, but it can also cre ...
  4. CX and Loyalty Stage
    For UX, product, eCommerce and customer experience leaders who want to make customer research more useful, more visible and more directly connected to product impact.What you can expect to take away:- ...
  5. CX and Loyalty Stage
    For product and tech teams that want to learn how to reduce project cycle time, understand the importance of agentic skills and documentation, and create new features and ship optimisations.The Irelan ...
  6. CX and Loyalty Stage
    From Wallet to Relationship : How Google Wallet Becomes a New Engagement Channel
    For marketers, CRM & loyalty managers that want to learn how to transform Google Wallet from a payment tool into a genuine customer engagement channel. Marketers today are fighting for attention in cr ...
  7. CX and Loyalty Stage
    How AI-Powered Product Discovery Drives Growth and Creates Better Shopping Experiences
    For marketers, eCommerce leaders and digital commerce professionals that want to understand how AI-powered search, product discovery and merchandising can improve customer experience, increase convers ...
  8. CX and Loyalty Stage
    For eCommerce leaders, CRM & retention marketers, digital product and CX teams that want to evolve from basic points schemes into sticky, high-value membership and subscription ecosystems.This panel b ...
  9. CX and Loyalty Stage
    How Personalisation Works in the Real World
    For marketers and eCommerce leaders that want to move beyond "Hello ", master real-time personalization, and create customer experiences that convert, delight, and keep shoppers coming ba ...
  10. CX and Loyalty Stage
    For eCommerce and Product Design experts who want to understand how to approach membership and loyalty, leverage research and customer insights to shape business strategy, and create cohesive experien ...
  11. CX and Loyalty Stage
    One North Star: Getting the Whole Business Behind the Customer
    For marketers, eCommerce experts, fulfilment specialists and operations or technology leaders that want to understand how a North Star Customer Journey gives a complex business a shared direction, and ...
24 Sept 2026
  1. CX and Loyalty Stage
    Cracking TikTok Shop: The Strategy Behind Sustainable 7-Figure Growth
    For eCommerce leaders, marketers and social commerce professionals that want to understand what separates short-term TikTok Shop success from sustainable, scalable growth. TikTok Shop can create explo ...
  2. CX and Loyalty Stage
    From Customer Insight to Product Impact: How Every Team Can Experiment and Drive Value
    For product leaders, eCommerce professionals and customer experience teams that want to modernise how product decisions are made and delivered. For CRO/Experimentation teams who are keen to scale the ...
  3. CX and Loyalty Stage
    For eCommerce leaders, digital product managers, UX professionals and marketers who want to create shopping experiences customers love.Every great shopping journey is the sum of hundreds of small prod ...
  4. CX and Loyalty Stage
    How to Turn Your Customers Into Your #1 Growth Channel
    For eCommerce marketers, CRM and retention leaders who want to grow revenue from their existing customers without discounting away their margin. Acquisition keeps getting more expensive while repeat r ...
  5. CX and Loyalty Stage
    For customer service and CX professionals implementing, scaling or improving AI support in personal, high-consideration purchase journeys.We will discuss how AI is great at providing scripted solution ...
  6. CX and Loyalty Stage
    Surviving the Clickpocalypse: Your Guide to Winning AI Search
    Everyone in this room is somewhere on the journey from “What the hell is AEO?” to “We know exactly why ChatGPT recommends our competitor instead of us.” The goal of the next 30 minutes is to figure ou ...
  7. CX and Loyalty Stage
    For eCommerce leaders, CRM & loyalty owners, CX, data and product teams who are trying to push personalisation further without crossing the invisible line where customers think “okay, that’s creepy.” ...
  8. CX and Loyalty Stage
    Is it becoming harder to convert customers? IMRG examines the latest trends in traffic, spend and conversion to show the current state of turning browsers into purchasers. We’ll explore changing marke ...
23 Sept 2026
  1. Future of Digital Commerce Stage
    For marketers, eCommerce leaders, CX teams and social commerce specialists that want to grow revenue from social channels without losing trust. Social commerce can be brilliant at discovery, but weake ...
  2. Future of Digital Commerce Stage
    Commerce Is Being Rewritten. Are You Building for What Comes Next?
    For commerce leaders and digital decision-makers who want to understand where commerce is headed, what data-backed insights from Woo’s collaboration with IDC reveal about the market, and how leading m ...
  3. Future of Digital Commerce Stage
    Conversational eCommerce: From Purchase Intent to Conversion with Doofinder’s AI Assistant - Duo session
    For eCommerce professionals who want to understand how AI-powered Search & Discovery, with conversation at the front, turns shopper intent into conversion and measurable revenue.Shoppers no longer jus ...
  4. Future of Digital Commerce Stage
    Digital Product Passports are being introduced product by product through EU legislation, but the QR code is the easy part. In this practical session, Rodica Murphy explains what is already settled, w ...
  5. Future of Digital Commerce Stage
    For digital marketers, marketing managers, SEO strategists, and content creators that want to optimize their websites for AI visibility and understand how large language models actually process websit ...
  6. Future of Digital Commerce Stage
    For eCommerce experts, Product Managers, and Digital Leaders seeking to understand the impact that accessibility can have on the digital customer experience and commercial performance. In this session ...
  7. Future of Digital Commerce Stage
    For eCommerce, digital and retail leaders who want to connect physical stores and online commerce without weakening the customer experience or the brand. Customers no longer see separate “store” and “ ...
  8. Future of Digital Commerce Stage
    Preparing for Peak Shopping Seasons: How to Win Christmas
    For eCommerce, digital marketing, performance, CRM and growth leaders who want to build a stronger peak-season strategy and maximise value beyond Christmas. The retailers that win at Christmas are the ...
  9. Future of Digital Commerce Stage
    Simplifying Complexity: How Businesses Win When Products, Pricing and Channels Get Complicated
    Growth brings opportunity, but it also brings more products, pricing models, customer types, channels and operational complexity.  St Austell Brewery, Struct and true will share practical perspectives ...
  10. Future of Digital Commerce Stage
    For retail leaders, eCommerce managers, brand teams and digital commerce professionals who want to understand how shoppers discover, compare and buy across search, social, AI tools, marketplaces, voic ...
  11. Future of Digital Commerce Stage
    When AI does the Shopping: Why Product Data Decides Who Gets Found
    For eCommerce managers, digital directors and product data owners that want to understand how AI-driven search is changing product discovery, and how to get their product data ready for it. One of Den ...
24 Sept 2026
  1. Future of Digital Commerce Stage
    For data professionals that want to understand how to extract value from their customer data through AI and Analytics. Exploring the importance of tools and techniques as well as culture and buy-in. W ...
  2. Future of Digital Commerce Stage
    For eCommerce leaders, digital product owners, CX teams and operations leaders that want to understand how AI is changing product discovery and what they need to fix now to stay visible, trusted and e ...
  3. Future of Digital Commerce Stage
    Beyond the Hype: AI Discovery and Immersive CX That Actually Converts
    For eCommerce experts and digital marketers that want to master AI-driven product discoverability, seamlessly bridge the gap between AI research and on-site experiences, and create high-converting,imm ...
  4. Future of Digital Commerce Stage
    For eCommerce leaders and marketers who want to move beyond AI hype and deliver real revenue impact. Many retailers struggle with high return rates and low buyer confidence that stall international gr ...
  5. Future of Digital Commerce Stage
    Introduction to Discovery Commerce
  6. Future of Digital Commerce Stage
    Mastering the Bot Economy: Securing and Scaling Agentic Commerce
    As AI agents evolve from simple web scrapers into autonomous buyers, the bot economy is shifting from a security threat into the next high-velocity sales channel.  Join Fastly to discover how enterpri ...
  7. Future of Digital Commerce Stage
    For eCommerce leaders, digital marketers, marketplace teams and DTC brands that want to understand how AI will reshape product discovery, customer ownership and channel strategy.As AI becomes the new ...
  8. Future of Digital Commerce Stage
    The Agentic-Ready Catalogue: How LLMs and Shopping Agents Read Your Catalogue (And Why Most Brands are About to Go Invisible)
    For eCommerce Directors, CMOs and Heads of Digital Commerce who want to understand what comes after SEO and GEO, how autonomous shopping agents choose products and how to make sure yours are considere ...
  9. Future of Digital Commerce Stage
    For eCommerce leaders, brand and retail teams, and marketers that want to understand who really owns the customer once AI agents start doing the buying, and how to stay in control of it. Agentic comme ...
  10. Future of Digital Commerce Stage
    The Hidden Cost of Growth: Why Successful eCommerce Brands Break as They Scale
    For eCommerce leaders, operations managers, fulfilment specialists, warehouse leaders and business owners that want to understand what's really preventing profitable growth and learn how to scale with ...
23 Sept 2026
  1. Global Growth and Delivery Stage
    Cross-Border eCommerce: How to Scale Fulfilment Without Scaling Complexity
    For eCommerce operations leaders and supply chain decision-makers that want to understand how to scale fulfilment across multiple channels and geographies without overhauling existing infrastructure.M ...
  2. Global Growth and Delivery Stage
    How Superdry Cut Delivery Costs by 19% with Out-of-Home Delivery
    For eCommerce and logistics experts who want to understand how locker delivery can reshape customer experience and delivery economics. Superdry was facing rising customer service contacts, unpredictab ...
  3. Global Growth and Delivery Stage
    For commerce, eCommerce and brand leaders that want to turn successful channel activity into repeatable growth across brands and markets. Global brands often struggle to connect Marketplaces, D2C, On- ...
  4. Global Growth and Delivery Stage
    For eCommerce, international growth and fulfilment leaders that want to enter new markets without creating costly operational complexity.   International expansion can increase sales while quietly add ...
  5. Global Growth and Delivery Stage
    For businesses that sell online, packaging sits at the centre of compliance, fulfilment efficiency, customer experience and margin. New UK Extended Producer Responsibility rules are increasing reporti ...
  6. Global Growth and Delivery Stage
    Scaling eCommerce Support Across Borders Without Scaling Cost
    For eCommerce and marketplace leaders, international expansion and market-entry teams, operations and customer experience heads, support and contact-center managers, CFOs and commercial leads watching ...
  7. Global Growth and Delivery Stage
    For eCommerce, logistics, fulfilment, operations and customer experience leaders that want to understand how post-purchase is evolving, and how delivery, returns and refunds can become a stronger driv ...
  8. Global Growth and Delivery Stage
    The Future of Returns: Managing Cost, Profit, Fraud and Waste Without Damaging Life Time Value
    For eCommerce leaders, fulfilment specialists, carriers, operations and customer experience teams that want to effectively manage the cost of returns, spot policy abuse, build smarter reverse logistic ...
  9. Global Growth and Delivery Stage
    The Hidden Cost of Growth: Why Successful eCommerce Brands Break as They Scale
    For eCommerce leaders, operations managers, fulfilment specialists, warehouse leaders and business owners that want to understand what's really preventing profitable growth and learn how to scale with ...
  10. Global Growth and Delivery Stage
    Why Out of Home Strengthens a Premium Delivery Offer
    For retailers, eCommerce leaders and fulfilment specialists that want to build more flexible delivery and returns journeys.  As customer expectations continue to evolve, flexibility is becoming one of ...
24 Sept 2026
  1. Global Growth and Delivery Stage
    For eCommerce teams that want to learn about their circular returns and second-hand options, and how to select the right one for their brand. Improving retention, sustainability and profits is all pos ...
  2. Global Growth and Delivery Stage
    For eCommerce leaders, marketplace managers, retail brands and international growth teams that want to understand how to grow beyond Amazon and build a stronger global marketplace strategy.Amazon rema ...
  3. Global Growth and Delivery Stage
    For eCommerce Leaders, Fulfilment Specialists, Operations Teams and Omnichannel Managers that want to understand how lockers, pick-up points, store collection and returns networks can become a stronge ...
  4. Global Growth and Delivery Stage
    For eCommerce, growth and social commerce leaders who want to turn TikTok from a content channel into a live sales channel, without waiting for a perfect setup. Slick Gorilla launched TikTok Shop in u ...
  5. Global Growth and Delivery Stage
    Locker Network Optimisation: How Skroutz Turned Parcel Lockers into a Last-Mile Growth Engine
    For eCommerce leaders, fulfilment and last-mile specialists, and operations teams that want to understand how to plan, scale and optimise a parcel locker network - and turn out-of-home delivery into a ...
  6. Global Growth and Delivery Stage
    The Consumer Has Changed. Has Delivery?
    For the shopper collecting a parcel or returning a parcel​, For the merchant who offers locker delivery at checkout​, For the hosting partner​, it should all feel effortless: a locker that's there, th ...
  7. Global Growth and Delivery Stage
    The Customers Who Leave Without a Word
    For eCommerce and DTC brand owners, CX and customer retention managers, fulfilment and post-purchase specialists, marketing and growth leads accountable for repeat revenue, loyalty and lifecycle teams ...
  8. Global Growth and Delivery Stage
    For eCommerce leaders, international growth teams and operations professionals that want to challenge ideas openly, make better decisions and keep people aligned. Global growth brings together teams w ...
23 Sept 2026
  1. Intelligent Data & Customer Insights Stage
    AI Didn’t Kill Your Website...It Exposed It
    For marketers to learn the most efficient ways to keep hitting website performance goals in the AI age.   As marketers, we often hear that AI is stealing attention and traffic away from our websites. ...
  2. Intelligent Data & Customer Insights Stage
    Conversational Commerce: How TextYess Drives eCommerce Revenue with WhatsApp & AI Agents – Fireside Chat
    For eCommerce leaders, marketers, and digital growth professionals that want to understand how conversational commerce is changing the way brands engage customers, drive sales, and build loyalty throu ...
  3. Intelligent Data & Customer Insights Stage
    For marketers, insights leaders, strategists, and innovation teams that want to turn customer data into stronger creative, product, and growth decisions.   The pressure to deliver growth has never bee ...
  4. Intelligent Data & Customer Insights Stage
    From Shelf to Screen: How Tilda Is Building a Direct Relationship with Its Customers
    For decades, FMCG brands have sold through retailers, Tesco, Sainsbury's, and the like, trading direct customer relationships for shelf space and scale. That model is now being tested. Tilda is in the ...
  5. Intelligent Data & Customer Insights Stage
    We hear other marketers talk about running experiments all the time. Some say they save 20% of their budget and others talk about a constant cycle of experimentation, but no one ever goes into detail ...
  6. Intelligent Data & Customer Insights Stage
    How to Combine First-Party Data, Third-Party Data & AI Derived Insights for a More Effective B2C Customer Intelligence Stack
    For: Consumer insights, research, analytics, strategy and marketing leaders who want to build a more effective B2C customer intelligence stack. First-party data, third-party data, and AI’s interpretat ...
  7. Intelligent Data & Customer Insights Stage
    Something in Your Business is Broken Right Now: The Five Signals 47 SKIN Watches Daily - Fireside Chat
    For eCommerce and growth leaders who open ten tools every morning and get ten different answers. Ted Charalambides, Chief Growth Officer at 47 Skin, used to stitch his morning view together from indiv ...
  8. Intelligent Data & Customer Insights Stage
    Marketers, eCommerce experts, customer-insight leaders and data professionals that want to understand the customers their data can’t see, challenge assumptions in traditional customer segmentation, an ...
  9. Intelligent Data & Customer Insights Stage
    For marketers that want to understand their customers better and turn those insights into a brand people actually notice, remember and enjoy. Long before marketers had endless dashboards, AI tools and ...
24 Sept 2026
  1. Intelligent Data & Customer Insights Stage
    AI Didn’t Kill Your Website...It Exposed It
    For marketers to learn the most efficient ways to keep hitting website performance goals in the AI age.   As marketers, we often hear that AI is stealing attention and traffic away from our websites. ...
  2. Intelligent Data & Customer Insights Stage
    For senior marketers and Heads of CRM & Data who want to understand how enterprise brands collaborate with retailers using first-party data to drive personalisation, loyalty, and measurable growth.As ...
  3. Intelligent Data & Customer Insights Stage
    For eCommerce and performance marketers who want to know what’s really driving sales across Meta, TikTok, Google, SEO, email, affiliates and creators.Tracking is fragmented and platform reports often ...
  4. Intelligent Data & Customer Insights Stage
    For senior marketers, brand leaders and CRM/data teams that want to prove marketing impact, win budget, and turn first-party data into growth.   Boots had a big challenge: stay trusted and familiar, w ...
  5. Intelligent Data & Customer Insights Stage
    For eCommerce, media, retail and partnerships leaders who want to turn 2026 retail media changes into measurable growth.   Retail media is growing fast, but bigger budgets are bringing bigger question ...
  6. Intelligent Data & Customer Insights Stage
    Surviving AI Search: How Top Brands Capture First-Party Data and Win GEO
    With AI search agents fundamentally reshaping digital discovery and the European Accessibility Act (EAA) now actively enforced, the rules of audience engagement have permanently changed. Optimising yo ...
  7. Intelligent Data & Customer Insights Stage
    This is the session for Heads of, Directors and senior marketing leaders who are tired of theory and want the truth. Three senior marketers will share the decisions, pressures and trade-offs they face ...
23 Sept 2026
  1. Live Shopping Studio
    Join Social Climbers as they spill the secrets on how to create a successful live event. From building the set to the strategy behind a highly converting LIVE. Emily Booroff, founder and CVO will take ...
  2. Live Shopping Studio
    What a £100k a month TikTok looks like, LIVE! Run by Social Climbers Collective, our live selling studio shows brands how real-time, LIVE selling drives conversion at scale, proof that we always need ...
  3. Live Shopping Studio
    Ever wondered what it takes to go LIVE? Step behind the scenes of the fastest-growing sales channel: live selling for fashion & apparel. Run by Social Climbers Collective, our live selling studio show ...
  4. Live Shopping Studio
    Step behind the scenes of the fastest-growing sales channel: live selling. Watch us go LIVE with TFF Games, who we have sold 60,000+ units for on TikTok. Run by Social Climbers Collective, our live se ...
24 Sept 2026
  1. Live Shopping Studio
    Join Social Climbers as they spill the secrets on how to create a successful live event. From building the set to the strategy behind a highly converting LIVE. Emily Booroff, founder and CVO will take ...
  2. Live Shopping Studio
    Step behind the scenes of the fastest-growing sales channel: live selling. Toy brands are killing it on social commerce and LIVE selling is one of the fastest growing channels. Run by Social Climbers ...
  3. Live Shopping Studio
    If you are a fashion or apparel brand looking for a new revenue stream, we’ve got for you: live selling. This LIVE focuses on handbags and how customers love to see them to buy. Run by Social Climbers ...
  4. Live Shopping Studio
    It’s your last chance at the Expo to learn what it takes to go lIVE. Step behind the scenes of the fastest-growing sales channel: live selling. Run by Social Climbers Collective, our live selling stud ...
23 Sept 2026
  1. Next Era of Marketing Stage
    AI is an Accelerant. Make Sure You Know What You're Accelerating.
    For marketing, creative, and eCommerce leaders who want to understand why AI content investment is delivering uneven results and what the infrastructure underneath determines.Most teams are creating m ...
  2. Next Era of Marketing Stage
    For marketers and brand strategists who want to learn how to scale creativity with AI - without losing the human instinct, craft, and brand distinction that make their work matter.AI is reshaping mark ...
  3. Next Era of Marketing Stage
    Chaos is Not a Strategy: How to Give AI Freedom Without Losing Control of Your Data
    For marketing leaders who want to give their teams the freedom to use the AI tools they prefer, without losing control over where data lives or confidence in the numbers it produces.Every marketing te ...
  4. Next Era of Marketing Stage
    For marketers that want to uncover overlooked audiences, recognise the life moments that change customer needs, and build stronger relationships. Your customers’ lives don’t stand still, so why should ...
  5. Next Era of Marketing Stage
    From Hype to Habit: How TALA Turned Fans into Insiders - Fireside chat
    For marketing, CRM and loyalty teams that want to turn one-off buyers into loyal, repeat customers at scale.TALA started with a simple idea: activewear that didn’t force a choice between responsibly m ...
  6. Next Era of Marketing Stage
    For eCommerce and digital marketing leaders that want to turn more customer searches and site visits into conversions and long-term customers.   This session explores how behavioural data, journey map ...
  7. Next Era of Marketing Stage
    GEO is Not Magic. It’s Method.
    For Marketers and Growth Leaders who want GEO demystified alongside clear, actionable insights on how to really accelerate inbound demand flow. GEO is “hot” right now. New agencies and platforms are p ...
  8. Next Era of Marketing Stage
    How to Prioritize When Anything is Possible: Discovering High-impact AI Use Cases for Marketing
    For marketers, content leaders, and digital experience teams that want to find where AI will actually move the needle in their day-to-day work.   AI can technically do anything for marketers – but whe ...
  9. Next Era of Marketing Stage
    For marketers that want to grow their brand without a paid budget holding them back. Everyone's talking about organic but very few are actually doing it well - and even fewer have a strategy behind it ...
  10. Next Era of Marketing Stage
    The Power of Partnerships: How Brands and Communities Are Changing the Landscape Together - Duo
    As announced this week, Monzo is the 'Official Banking Partner' for Mums In Marketing Showing that brands and communities can join together to bring impact and tangible results. But what does that act ...
  11. Next Era of Marketing Stage
    What 18 Months of AI Forced our Marketing Team to Rethink
    For marketing leaders trying to understand what AI is really changing beyond productivity.Eighteen months ago, we thought AI would mostly help us work faster. Instead, it changed some of the assumptio ...
24 Sept 2026
  1. Next Era of Marketing Stage
    Beyond the Model: What Makes AI Work for Marketing
    What if the smartest AI model still couldn't deliver better marketing? Here's what actually matters. AI is changing how marketing teams work, how customers experience brands, and how AI agents discove ...
  2. Next Era of Marketing Stage
    For marketing and creative leaders. Creative remains one of marketing's biggest performance levers. Now the industry is moving from creative production to creative intelligence. Predict what works. Sc ...
  3. Next Era of Marketing Stage
    For brand and digital marketers that want to turn creator activity into measurable growth, not just impressions. Creator marketing has moved from hype to scrutiny. Budgets are tighter. CFOs want proof ...
  4. Next Era of Marketing Stage
    For marketers and marketing leaders who want to build stronger, more effective teams by challenging age-based bias in skills, credibility and perception.Marketing teams talk a lot about diversity, yet ...
  5. Next Era of Marketing Stage
    For B2B marketers and community builders that want to turn audience engagement into measurable growth using AI.B2B marketers are under pressure to drive deeper engagement, but traditional channels are ...
  6. Next Era of Marketing Stage
    For CMOs and marketing leaders that want to understand how AI is reshaping the scope and priorities of the role and what has to be true operationally for it to actually work. The CMO role keeps expand ...
  7. Next Era of Marketing Stage
    Join us as we celebrate the marketers, creators and industry voices shaping the future of marketing.   The ceremony will begin with an exclusive fireside chat hosted by Henry Hayes, featuring a leadin ...
  8. Next Era of Marketing Stage
    For marketers and marketing leaders who want to understand what the AI-native generation genuinely brings to creative work, and whether their organisation is set up to make the most of it. Every gener ...
  9. Next Era of Marketing Stage
    Your Best Channel is Your Worst Investment
    For eCommerce and performance marketing leaders that want to stop allocating budget against an inherited ROAS target and start deciding where the next pound of spend should actually go. The channel wi ...
23 Sept 2026
  1. Optimisation Stage
    For eCommerce leaders, digital transformation teams and B2B commerce professionals that want to simplify complex buying journeys, support partner growth and improve self-serve performance.B2B buying i ...
  2. Optimisation Stage
    For eCommerce leaders and in-house teams that want to better measure and communicate the impact of their work.Lots of teams do strong eCommerce work but fail to prove or communicate its value clearly. ...
  3. Optimisation Stage
    For B2B digital leaders, eCommerce directors, IT and operations teams working in regulated or complex B2B industries who want to modernise ordering without long, risky transformation projects.In regul ...
  4. Optimisation Stage
    Putting AI to the Test: Smarter Experimentation, Better Decisions - Fireside Chat
    For eCommerce, digital optimisation and experimentation professionals who want to understand where AI can genuinely improve testing—and where human judgement still matters most. AI promises to make ex ...
  5. Optimisation Stage
    For eCommerce, merchandising, trading, and digital product teams that want to make their websites easier to shop, more engaging for customers, and stronger commercially. While in-store shoppers natura ...
  6. Optimisation Stage
    The Six-Figure Website Nobody Uses: How to Get B2B Buyers to Self-Serve and Measure Results
    For manufacturers and distributors, and the commerce and sales leaders inside them, who want to understand why a new site, portal or app goes unused and how to move buyers onto self-service without fo ...
  7. Optimisation Stage
    We Asked ChatGPT to Recommend 500 Products. The Winners Had 4 Things in Common.
    For eCommerce managers, digital directors and consumer brand founders that want to understand how AI assistants choose which products to recommend, and how to make their catalogue the one that gets pi ...
  8. Optimisation Stage
    What Happens When Everyone Can Experiment? How Accor is Using Kameleoon to Take Experimentation Beyond the Central Team
    Accor has already scaled to 300 experiments. Now, with Kameleoon's Prompt-Based Experimentation (PBX), AI is opening the door to the next 1,000 by enabling more people across the organisation to turn ...
  9. Optimisation Stage
    Your Best Channel is Your Worst Investment
    For eCommerce and performance marketing leaders that want to stop allocating budget against an inherited ROAS target and start deciding where the next pound of spend should actually go. The channel wi ...
  10. Optimisation Stage
    Your Competitive Advantage Isn't AI. It's What AI Learns From.
    For eCommerce leaders, digital teams and customer experience professionals that want to understand how optimisation maturity and customer insight can unlock greater value from AI Everyone now has acce ...
24 Sept 2026
  1. Optimisation Stage
    Beyond Automation: The Rise of Autonomous Performance Marketing
    For eCommerce entrepreneurs, CMOs, performance marketers and digital leaders who want to understand how AI and autonomous optimisation could help them navigate growing marketing complexity and drive m ...
  2. Optimisation Stage
    Black Friday 2026: What Retailers Should Expect This Peak Season
    Essential for eCommerce and marketing teams looking to gain a competitive advantage this Black Friday.Using exclusive IMRG data and market insight, this session will reveal the key trends shaping Blac ...
  3. Optimisation Stage
    Customer Journeys across eCommerce Sites and their Pinch-Points
    For ecommerce professionals that want to understand how customer journeys are changing in the age of AI. What you can expect to take away: - The points on sites where we are seeing conversion metrics ...
  4. Optimisation Stage
    As we emerge from summer, all attention in retail starts to turn to peak trading; the highest demand period of the year. What typically happens from this point onwards, where are the key spikes and tr ...
  5. Optimisation Stage
    How Retailers are Really Using AI – And Where It's Delivering Results
    For eCommerce teams looking to understand where AI is currently proving to be most effective in retail. Join IMRG as we reveal how retailers are using AI today, where it's generating the strongest ROI ...
  6. Optimisation Stage
    The eCommerce Clinic Live: The Industry’s Biggest Challenges, Answered – Panel
    For eCommerce leaders, digital transformation teams, growth specialists and operational decision-makers who want clarity on what’s really shaping commerce in 2026. Over four months, the eCommerce Clin ...
  7. Optimisation Stage
    The Replatform Effect: What the Data Says about Conversion after Moving to Shopify
    For Marketing and eCommerce Managers and Directors.In this data-driven session, Mark unpacks the real-world impact of migrating to Shopify, moving past the marketing hype to present actual performance ...
  8. Optimisation Stage
    The Simple Maths Behind the World’s Fastest-Growing Companies
    For executives, eCommerce leaders, marketers and growth professionals who want to understand which levers will have the greatest impact on growth—and how to scale more profitably without simply spendi ...
  9. Optimisation Stage
    Where are the Growth Opportunities in UK eCommerce?
    For eCommerce professionals that want to understand how the UK eCommerce market is developing, which categories are seeing growth, and where opportunities may lie for you. What you can expect to takea ...
23 Sept 2026
  1. The Gallery Suites
    This workshop will benchmark football clubs against leading retailers including ASOS, John Lewis and Next, using Deloitte Football Money League Top 50 research and 4,000+ data points. You’ll see where ...
24 Sept 2026
  1. The Hangout
    Come along and say hi to The Marketing Academy Foundation - this year's charity partner for Technology for Marketing. Lianre Robinson (CEO) and Lina Abdulkarim (Programme and Marketing Manager) will b ...
  2. The Hangout
    Pre-Ceremony Drinks Reception with the Top 30  - Invite Only
    An exclusive, invite-only, networking drinks reception with the Top 30, judges and leading figures from across the marketing industry.
  3. The Hangout
  4. The Hangout
  5. The Hangout
23 Sept 2026
  1. The Headline Stage
    AI Governance for eCommerce: The Risks, Red Flags and Rules That Matter
    In this practical keynote, Toju Duke explores what responsible AI really looks like for eCommerce businesses and, just as importantly, what not to do. Drawing on her experience leading Responsible AI ...
  2. The Headline Stage
    Building High-Performing eCommerce & Marketing Teams: The Leadership Habits That Keep Women In (and Moving Up) - Panel
    For eCommerce and marketing leaders that want to build inclusive, high-performing teams where women stay, grow, and lead. The conversation about gender in the workplace has taken on new urgency.  As c ...
  3. The Headline Stage
    From Race Day to 365-Day Community Growth - Fireside chat
    For eCommerce, growth and brand leaders who want to turn community demand into lasting cross-border engagement.   HYROX has built a model that goes far beyond event-day moments. The challenge for many ...
  4. The Headline Stage
    How Agentic Commerce is Reshaping Retail
    For commerce leaders, digital and retail strategists who want to understand how artificial intelligence is changing product discovery and purchase, learn what "agent-ready" actually means for their ca ...
  5. The Headline Stage
    When AI Starts Shopping: What Still Makes People Buy?
    For eCommerce leaders, marketers and digital teams who want to understand how to optimise the buying journey as AI search, social discovery and shopping assistants reshape how customers choose. What y ...
24 Sept 2026
  1. The Headline Stage
    For eCommerce leaders, digital teams and marketers that want to understand how AI will reshape online shopping, customer journeys and growth strategy. AI is starting to change the whole eCommerce mode ...
  2. The Headline Stage
    From AI Experiments to Commerce Advantage: The Operating Model That Makes AI Convert Your Visitors
    For eCommerce leaders, digital directors, product leaders and commercial teams that want to turn AI from scattered experiments into measurable growth, stronger conversion and better customer decisions ...
  3. The Headline Stage
    No One Wins Alone: Building High-Performing Teams Under Pressure - Panel Session
    For leaders and managers that want to get more from their teams without losing culture, trust or psychological safety. When the pressure is on, many businesses try to squeeze more from people. But in ...
  4. The Headline Stage
    The Retail Growth Playbook: How Online Retailers Win Profitably When Customers Shop Everywhere - Panel Session
    For eCommerce leaders and digital teams that want to grow revenue.Demand is volatile, costs are up, and customers switch channels instantly. Hear how top retailers are tightening trading, improving co ...
  5. The Headline Stage
    What Customers Say vs What They Do: The Signals Retailers Should Actually Trust
    For eCommerce, trading, customer insight and brand leaders who want to understand which customer signals should guide action. Customers do not always behave in the way their feedback suggests. This pa ...
  6. The Headline Stage
    Would You Let an AI Move £50,000 For Your Business?
    For eCommerce leaders, marketers and operations teams that want to understand where AI belongs in a company's finances, and where it does not. Most businesses have already handed financial decisions t ...
23 Sept 2026
  1. VIP & Speaker Lounge
    Blink and you'll miss them!   Karl Lillrud will be joining our VIPs for 30 minutes to answer your burning marketing or eCommerce questions!   Please note: First come, first served
  2. VIP & Speaker Lounge
    Hilary and Joe will be heading to the VIP area after their main stage session, to take any questions around ecommerce and AI. Join them for coffee and a chat. 
  3. VIP & Speaker Lounge
    A focused, peer-to-peer discussion on your key marketing & eCommerce challenges. We’ll introduce the topics based on insights from our audience and advisory board. No slides, no presentations, just op ...
  4. VIP & Speaker Lounge
    A focused, peer-to-peer discussion on your key marketing & eCommerce challenges. We’ll introduce the topics based on insights from our audience and advisory board. No slides, no presentations, just op ...
24 Sept 2026
  1. VIP & Speaker Lounge
    As Castore expands its portfolio, integrating Belstaff brings new complexity across ecommerce, CX, and technology. This session explores how the team is building a scalable multi-brand tech stack on S ...
  2. VIP & Speaker Lounge
    Beauty Pie recently launched on Shopify following a complex migration involving multiple markets, 17 technology partners and its distinctive membership model. In this session, Beauty Pie and DEPT® wil ...
  3. VIP & Speaker Lounge
    Blink and you'll miss them!   Millie will be joining our VIPs for 30 minutes to ansnwer your burning questions and take photos.   Please note: First come, first served
  4. VIP & Speaker Lounge
    Looking for tips on improving AI discovery, optimising your AI reporting or want to hear what your peers are thinking about when it comes to AI? Join our small table discussions and ask the experts yo ...
  5. VIP & Speaker Lounge
    Open to all VIPs!Join peers in an exclusive panel discussion between women at all stages of their career exploring:- Where women have progressed and where barriers remain in leadership, pay and decisi ...

With thanks to our sponsors & partners...