Platinum Sponsor
22 - 23 September 2027
Excel London
22 - 23 September 2027
Excel London
Platinum Sponsor
Expect cutting-edge insights into the forces influencing digital commerce, the impact of AI on customer experience, and proven growth strategies from top brands, influencers & thinkers.
Be informed, inspired, and ready to shape the future of digital business.
PASSWORD: ECE-TFM-26
Uncover how shopping is changing, from AI-powered discovery to social and immersive experiences. Hear from brands leading the next wave of digital commerce, where creativity, technology, and customer experience come together to drive growth. Learn what the new path to purchase looks like and how to stay ahead of it.
PASSWORD: ECE-26
From supply chain to doorstep, every interaction matters. In these sessions, you’ll explore how retailers are balancing efficiency, sustainability, and customer expectations across markets. Find the playbooks that make expansion seamless, returns smarter, and delivery a proper extension of the brand experience.
PASSWORD: ECE-26
The customer experience should be at the heart of every growth strategy. These sessions show how leading brands are creating frictionless journeys, building trust through service, and designing loyalty that lasts.
Expect honest conversations about what customers really value and how small changes can turn satisfaction into long-term advocacy.
PASSWORD: ECE-26
Connected Commerce Stage
Modern commerce is connected, with data, systems, and people working as one. These sessions bring together stories of retailers using unified data, composable platforms, and real-time insights to create seamless shopping across channels.
Learn how connected thinking and technology delivers both agility and measurable results.
PASSWORD: ECE-26
Optimisation Stage
These sessions are all about turning insight into action. Discover how leading retailers are refining every part of the customer journey to boost conversions, cut friction, and drive profitability.
Expect practical tactics, proven testing frameworks, and real stories of brands that never stop improving.
PASSWORD: ECE-26
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Technology for Marketing