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Guest Speaker, Sophie Neary – Managing Director, Retail & Consumer Goods at Google
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Hosted Networking DrinksEnjoy some relaxed networking drinks at eCommerce Expo. Connect with your peers and summarise how the day has gone for you.
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AI discovery & on-site search: what customers now expect
Personalisation customers actually notice: what feels helpful vs creepy
Trust, authenticity & reviews in an AI world: what influences decisions now
Service expectations: chat, self-serve, returns, “instant answers”
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Hyper-personalisation with AI; Agentic commerce & AI-driven journeys; AI for CRO & onsite performanc ...
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•Proving ROI: what to measure, how to test, what to stop doing •Content for AI discovery: how to be ...
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An open debate around the most effective approaches to adapting businesses to AI commerce
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IMRG presentation highlighting where are we tracking changes around site journeys, use of search options and time spent on site?
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Which marketing channel provide the best conversion, the highest average spend and the strongest ROI
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Retailers share insight on where they have made investments to date and, crucially, where it is deli ...
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External speaker comes in and runs a short workshop, delegates then break into groups to strategise ...
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Karl Lillrud is one of the world’s top online business experts and a keynote speaker on topics such ...
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Understanding real-world experiences of finding growth in the AI commerce era
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Understanding real-world experiences of finding growth in the AI commerce era
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How we are ensuring effectiveness in our marketing strategies and how to optimise for GEO.
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Welcome coffee and tea
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Retailers share insight on how they see ecommerce evolving, and where the opportunities are moving i ...
23 - 24 September 2026
Excel London
Co-located with Technology for Marketing
Growth Summit
With thanks to our sponsors & partners...
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