Co-located with Technology for Marketing

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

Conference Programme 2023

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10:00
  1. Customer-Centric Content & Advertising Theatre
    45 mins
    • Customer-Centric Content & Advertising Theatre
    Marketing has become one of the biggest priorities for companies in all industries. People no longer settle simply for what they have ‘always known’ or what fits their budget best. It is crucial to co ...
  2. Data, Analytics & Personalisation Theatre
    45 mins
    • Data
    • Analytics & Personalisation Theatre
    Why does your company need both good customer experience (CX) and a successful customer journey? Aren’t they the same? Not exactly. Find out how to devise, and get management buy-in for your new custo ...
  3. Create some Marketing Magic - Think Inside the Box
    Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    Discover how Box is revolutionising the way marketing teams work. In this engaging presentation, we will explore the challenges faced by marketing departments and how Box provides innovative solutions ...
  4. Cross-Border Commerce Theatre
    45 mins
    • Cross-Border Commerce Theatre
    Join us for an insightful panel discussion on the dynamic opportunities for Cross-Border eCommerce and its role in unlocking unprecedented global growth. In an increasingly interconnected world, the b ...
  5. Future of Digital Commerce Theatre
    45 mins
    • Future of Digital Commerce Theatre
    A panel discussion focused on measuring the value of paid search both on marketplaces and within eCommerce in general.
  6. How to Create a Strong Seller Strategy for your Marketplace & Dropship Platforms
    The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    Consumers continue to seek value and selection when they shop, while retailers and brands search for more revenue and profits. This is driving growth in marketplace and dropship businesses, which grew ...
  7. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    We understand the importance of establishing customer loyalty to increase Customer Lifetime Value but how important are the first 30 days post sale?
  8. Mastering Commerce Integrations for Outstanding Shopping Experiences
    Future of CX Theatre
    25 mins
    • Future of CX Theatre
    Leading retailers adopt a composable commerce approach to build and run outstanding shopping experiences and unlock more differentiation and customer loyalty. In this session, we will dive into the in ...
  9. Surviving the Cookie Apocalypse: Acquiring Customers in a Cookieless World
    Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    The cookie apocalypse is upon us! With the impending full demise of third-party cookies in 2024, reaching the right audience is about to become more challenging and costly than ever before. So, how ca ...
  10. The CX Strategy Behind NA-KD's Rise to Become One of Europe's Top 20 Fastest Growing Companies
    Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    Buckle up. Becoming one of Europe’s fastest-growing companies is not for the faint-hearted. In this candid and unfiltered session, Cagri Emre Korkmaz, Chief Strategy Officer at NA-KD, and Emily Maddox ...
  11. Keynote Theatre
    45 mins
    • Keynote Theatre
    Customer retention is a critical aspect of success and profitability in the highly competitive ecommerce industry. This session will explore the common challenges 3 American businesses face when it co ...
10:30
  1. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
      IMRG reveal industry customer acquisition rates, how long customers should be staying with you, and if you’re spending too much to acquire new customers. This session uses IMRG’s unique market datas ...
10:35
  1. Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    A personal brand is more important in business than ever. Some of the biggest brands have visible founders and top global CEOs have public profiles. Integrating your story and point of view into your ...
  2. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
  3. Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    Today, tech is the front and centre of every business. Often there is an inflection point between tech and people. JLL, took that point and turned it into an opportunity, both with change management a ...
  4. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    • Gen AI in product information management influencing business growth • Gen AI in user research to improve conversation funnel • Gen AI in content creation workflows in the leading content platforms ...
  5. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    In a fireside chat, Andy and Dave will explore the success behind the rapid growth of Materials Market looking at how to encourage customer loyalty and repeat purchase, integrating account management ...
  6. Future of CX Theatre
    25 mins
    • Future of CX Theatre
    'Storytelling' has been a bit of a buzzword in e-commerce for a few years now. And with good reason: it's a very powerful tool. But as stories are so powerful, and hold so much potential for marketers ...
  7. Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    Em Clarkson is a passionate social media activist and feminist with over a decade of experience navigating the online world of influencer marketing with her 300k Instagram followers and #1 chart-toppi ...
10:55
  1. AI unleashed - Transforming brands with media asset intelligence
    Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    While AI discussions might seem overplayed, many are yet to harness its full potential. Beyond the realm of Chat GPT, there's a vast landscape of unexplored applications that can revolutionize how bus ...
  2. How Wickes used data to transform the way consumers and tradespeople shop
    Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    This award-winning case study highlights how combining marketing technology, behavioural science, and machine learning helped UK-based DIY retailer Wickes shine a light on the power of its customer da ...
  3. The Ecommerce platform for unique organisations, with one-of-a-kind products
    Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    Most ecommerce platforms are built for the one-size-fits-all mass market of commodified products and templated Customer Experience. Whereas we’ve built Sitecore commerce for the unique organisations, ...
  4. Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    The world’s largest jewellery brand Pandora has a complex value chain that supports several e-commerce channels and over 6,800 points of sale around the world. Discover how having accurate product dat ...
11:00
  1. Long Live Email: why email is not dead and how to use it to engage customers and sell more
    Keynote Theatre
    45 mins
    • Keynote Theatre
    Email is far from dead, and its impact goes beyond simply being a communication tool— it shapes our work lives, relationships, culture, and economies. This session will explore the role of email in pe ...
11:10
  1. 0 to 1 Million (downloads): Revolutionizing the digital customer experience at PUMA
    The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    What does it take to gain 1 million active mobile app users monthly? How do you reach the ability to deploy any applications or API changes worldwide in 5 minutes or less? Well, Formidable Director of ...
  2. How Pasta Evangelists captured the hearts (and bellies) of foodies across the UK
    Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    Pasta Evangelists have been cooking up a storm since 2017. After appearing on the Dragon’s Den, they’ve become the UK’s biggest fresh pasta company, specialising in handmade authentic Italian cuisine ...
  3. How Product Experiences Drive Your Commercial Goals
    Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    Every product has a Product Experience (PX) - PX is how you present products to customers relevant to their buying mood and chosen channel. Your commercial performance is dependent upon selling Produc ...
  4. How to deliver the right message at the right time: a step by step guide to accelerating your customer experiences
    Future of CX Theatre
    25 mins
    • Future of CX Theatre
    Engaging customers with the right message, at the right time and through their preferred channel is critical to any successful marketing strategy. In this session you will learn how to map out a user' ...
  5. Online Shoppers Aren't Just Looking for Fast and Reliable Ways to Get What They Need. They Demand It!
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
  6. Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
  7. The Marketing Gold Rush: Capitalising on personalisation and structured data with Pimcore
    Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    As competition within marketing channels becomes fiercer, numerous firms are overlooking an essential resource: their existing structured data. This talk will shed light on the frequently underestimat ...
11:30
  1. Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    In this exclusive fireside chat, Wimbledon’s Ecommerce Manager, Richard Wilson, will join Joeri Groenewoud, Global-e’s VP of Sales EMEA, to discuss how the prestigious British tennis brand has capital ...
  2. Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    Purposeful branding is a journey not a goal. Perfectionism seems like a good thing at first but can soon take over and become a goal in itself. Find out how to spot the difference: perfectionist vs. p ...
  3. Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    Two years ago, EthosEnergy decided to go on a journey of refreshing their brand messaging with a digital overhaul. A customer’s journey is no longer a linear, but circular, with multiple touchpoints. ...
  4. Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    Exploring the myriad applications of AI in ecommerce from generating content, images and personalised experiences to interrogating data in natural language to really understand your customers. What ar ...
11:45
  1. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
  2. Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    Laura Riches and her Laylo Co-founder Laura Rosenberger were the Marketing Director and Chief Operating Officer of Naked Wines during a period of rapid growth. So, when they launched their own wine br ...
  3. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    Brands that succeed in 2023 are likely to be those that connect brand and customer experiences seamlessly, digitally and physically in everyday life: at home, in play, in retail and more.  Faced with ...
  4. Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
  5. Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    Discover the strategic initiatives that led to a surge in email subscribers, social media followers, and commercial partnerships. Learn the secrets behind rapid growth and the key ingredients to succe ...
  6. Future of CX Theatre
    25 mins
    • Future of CX Theatre
    In today's rapidly evolving digital landscape, businesses across industries must continually seek innovative ways to engage and delight customers. The wine industry, known for its rich traditions and ...
  7. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
      IMRG’s exclusive market data will reveal if you should be investing in your home page amid the rise of the product page. Take a deep dive into product page optimisation, where IMRG will reveal the b ...
12:00
  1. Keynote Theatre
    45 mins
    • Keynote Theatre
    Businesses continue to face ever changing new marketing technology. How can you stay ahead or keep up with the latest trends and our enterprise competitors? We look at the latest must-know strategies ...
  2. Gallery Suite (N14) (N15)
    90 mins
    The panellists will share their views and experiences around working in the industry touching on leadership, mentorship, the role of allies and what they wish they had known 10 years ago.  We will als ...
12:05
  1. How Big Bus Tours and Oban International embraced search tech to bounce back bigger and better
    Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    Big Bus Tours was performing brilliantly and winning awards. Then Covid struck and the business literally ground to a halt.  Louise and Jules will talk about how they embraced technical innovations in ...
  2. Lost Sales to Found Profits: How eCommerce Brands and Retailers Detect and Recover Lost Revenue in real-time
    Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    In this presentation, we will explore how eCommerce analytics and monitoring can help brands and retailers recover lost revenue and unlock hidden profits. Uri Strauss will share insights and best prac ...
  3. The Future of eCommerce: Top Trends and Strategies for Success
    Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    Hosted by Chloë Thomas – the mastermind behind eCommerce MasterPlan – this panel discussion brings together industry experts: Marianne Morrison, Investment Director Baaj Capital, and David Meakin, Hea ...
12:20
  1. Growing shopper engagement and online revenue with intelligent product discovery
    Future of CX Theatre
    25 mins
    • Future of CX Theatre
    Join Dermalogica’s Kevin Rowlands (Senior Ecommerce Growth Manager), Casio’s Monique Green (Ecommerce Manager), and Nosto’s Phil Gregory (Head of Customer Experience, UK Nordics) live on stage as they ...
  2. How 4 top brands leverage the latest eCommerce solutions
    Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    Brands need to provide a seamless, personalised customer experience across multiple online & offline channels, geographies & devices. This requires a truly integrated platform and strategy that enable ...
  3. How eCommerce companies can maximize subscriber success
    The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    There are no second chances in the competitive world of eCommerce subscriptions. At Vindicia we know your customers aren’t rows on a balance sheet. And Acquisition is not the end game. Your Real-life ...
  4. Integrate Your Marketing Strategies
    Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    In today's digital landscape, it is crucial for businesses to adopt an integrated marketing approach. Ann Stanley, the CEO and Founder of Anicca Digital, will provide valuable insights into the import ...
  5. The CX Gap You Might Have Overlooked
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Dynamic market landscapes and shifting customer expectations make it harder than ever for brands to stand out and build loyalty. In the world of big advertising, always-on media, digital optimization, ...
  6. The Intelligent Advantage: Large Language Models Redefining Marketing Decision-Making
    Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    In this captivating keynote, we embark on a journey through the uncharted territories of large language models. We will introduce the story behind Language Models, their impact on translation tools, a ...
12:40
  1. Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    Content is the medium that allows you to connect with your customers. It is the soul behind all the business verbiage that no one cares about. What does it take to create content that won't fall on de ...
  2. Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    In this insightful session, we will delve into the fascinating world of data-driven marketing strategies and explore the transformative power of personalisation in capturing the hearts and minds of co ...
  3. Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    With the world continuing to shrink, smart retailers are looking internationally for their next wave of growth. Which markets are trending up? How do successful brands build market share globally? And ...
12:55
  1. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    1) Driving profitable growth and capitalising on profit vs revenue discrepancies 2) Surfacing LTV and optimizing towards long term value 3) Valuing an individual and attributing their value to the eng ...
  2. Future of CX Theatre
    25 mins
    • Future of CX Theatre
    Nick will introduce you to the B2B Superpowers and show you what is important in order to win in today's competitive world. He will show you findings from one of the largest b2b studies out there to w ...
  3. Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    Digital communities serve as a valuable platform for brands and retailers, providing an essential communication tool to reach out, engage with potential new partners, and foster a strong sense of comm ...
  4. Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    Which of the latest innovations in digital marketing techniques and technologies will businesses invest in to compete in the year(s) ahead? Join Dr Dave Chaffey to learn practical recommendations on t ...
  5. Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    In this session, author, consultant and Retail Technology Magazine Publisher, Miya Knights, will explore what ecommerce retailers should learn from emerging omnichannel customer expectations, and how ...
  6. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    A fascinating peak into the findings of the Wunderman Thompson Future Shopper report. In its 7th year, Future Shopper 2023 surveyed over 31,000 consumers from 18 international markets. Julie Austin, C ...
13:00
  1. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
      IMRG’s exclusive data reveals when retailers plan to start their Black Friday campaigns this year, and the sort of growth retailers can expect. The session will help you plan your Black Friday disco ...
13:15
  1. Cultivating Global Success: The Power of Data Driven Customer Journey and Service Excellence
    Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    This session will focus the importance of leveraging data analytics for improving the global customer journey and providing exceptional customer service in the context of international eCommerce. 1. C ...
  2. Drive incremental growth on Amazon with the Amazon Marketing Cloud
    Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    Today, it’s more important than ever to connect with the right audiences in the right places both on and off Amazon. To do this, you need to understand how shoppers are engaging with your brand throug ...
  3. How first-party data analysis powers personalisation and individualisation
    Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    As people’s expectation of online privacy grows, organisations must look for creative ways to make the most of their first-party data. When done right, personalisation benefits both you and your custo ...
13:30
  1. Cracking the Code: Selecting the Ideal B2B E-Commerce Platform for Your Business
    The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    Get the tools and insights you need to select the best B2B e-commerce platform for B2B success.Are you struggling to find the right B2B e-commerce platform for your business? With the wide variety of ...
  2. From Store to Door: How Harrods Deliver Exceptional Brand Experience to Customers
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Harrod’s, a leading name in retail for luxury goods and brands, are well known for their instore experience driven by customers. So how was this experience translated when Harrod’s diversified into ho ...
  3. Moonpig Case Study: Unlocking the Future of Personalised eCommerce With a Modernised Tech Stack
    Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    This theme aims to encapsulate Moonpig's journey in pivoting its digital ecosystem and working with commercetools, highlighting the importance of agile and flexible technology in driving ecommerce gro ...
  4. Optimising Brand Optics: A Collaborative Approach to Boosting Duncan & Todd's Customer Acquisition Potential with Feedback
    Future of CX Theatre
    25 mins
    • Future of CX Theatre
    Join Cheryl Smith, Marketing Manager at Duncan & Todd, and James Heery, Account Executive at Reputation, for an engaging discussion about driving customer acquisition through online feedback: Delve in ...
  5. Keynote Theatre
    45 mins
    • Keynote Theatre
  6. Unlock e-commence success: 3 proven ways to optimise ROI on your investments
    Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    As economic uncertainty weighs heavy on the minds of many, breakthrough in AI and new technology is adding new possibilities, marketers and merchandisers are under even more pressure than usual to max ...
  7. Your conversion strategy's secret weapon
    Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    By consolidating all your marketing tools under one roof (including AI capabilities, analytics, ads, and more), you’ll be fully equipped to give your visitors an exceptional experience. With Siteimpro ...
13:50
  1. Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    To capture today’s distracted shoppers, you have to offer far more than a functional solution.  The good news is that commerce and creativity are colliding to create new opportunities for brands to bu ...
  2. Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    Even in a more traditional environment, data is still making its mark. Many property firms have long made decisions based on a combination of intuition and traditional, retrospective data. Today, a ho ...
  3. Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    The session will discuss how Moonpig identifies markets for international expansion, focusing on the key challenges of bringing offline markets online and the internal challenges of re-learning how to ...
  4. Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    Julia took a leap four years ago, transitioning from traditional agencies to Specsavers' in-house agency. Curiosity piqued, she will share her rollercoaster ride of helping set up this fully integrate ...
14:00
  1. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
      IMRG tell all about what has happened to industry conversion rates and where the biggest pinch points are. Learn which areas offer the greatest opportunity to improve your conversion rate and discov ...
  2. Gallery Suite (N14) (N15)
    90 mins
    A personal brand is more important in business than ever. Some of the biggest brands have visible founders and top global CEOs have public profiles. Integrating your story and point of view into your ...
14:05
  1. Future of CX Theatre
    25 mins
    • Future of CX Theatre
    Selling on Amazon has been one of the lead topics of eCommerce news for over a decade.  Achieving success on Amazon is not a mystery, but is centred around precise calculation of numbers in order to p ...
  2. Omnichannel Theatre
    45 mins
    • Omnichannel Theatre
    eCommerce shopping is accessible, convenient and fast – so how can it also be sustainable? Conscious consumers are driving interest in sustainability within the eCommerce industry, with today’s consum ...
  3. Campaign Management & Execution Theatre
    45 mins
    • Campaign Management & Execution Theatre
    How can you work with that person of influence, charge high prices, have customers flocking to you and be talking about you? In this session international influencer marketing expert Gordon Glenister ...
  4. The Digital Customer Theatre
    45 mins
    • The Digital Customer Theatre
    Panel with Tesco & GSK
  5. Future of Digital Marketing Theatre
    45 mins
    • Future of Digital Marketing Theatre
    D2C looked an attractive option a few years ago. The D2C model suited both specialist products and FMCG staples. Internationally recognised brands and boutique offerings got in on the act and customer ...
  6. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    45 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Over a year on from Zara setting the precedent of charging for ecommerce returns, retailers are still weighing up how best to deal with the sheer number of items being sent back. Join our panel of exp ...
14:25
  1. 5 effective ways to increase online revenue at e-retail
    Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    Winning in the retail game has become a complex challenge, with advanced algorithms, ever more e-retailers, and social media shopping hard to compete. Peter and Sam from Eebz have many years of e-comm ...
  2. La Perla & BigCommerce - The end of one-size-fits-all ecommerce
    Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
  3. Staying ahead of the technical innovations that can really mess with your marketing performance.
    Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    2023 will go down as the year that everything changed for marketers. It has been a rollercoaster ride with the early adoption of ChatGPT and Generative AI, Universal Analytics replaced with GA4, ongoi ...
  4. The Increasing Value of a Website Session
    Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    Leadoo's Head of Marketing, and digital marketing veteran - Greg Landon - will draw heavily on both his digital agency and in-house experience to lay out a case for why sessions from quality traffic s ...
14:30
  1. Keynote Theatre
    45 mins
    • Keynote Theatre
    Join us for an exclusive session with OnBuy Founder and CEO, Cas Paton, as he discusses how OnBuy is reshaping its customer experience in 2023. Discover how the strategic shift has triggered a new per ...
14:40
  1. 4 trends shaping the future of marketing
    Future of CX Theatre
    25 mins
    • Future of CX Theatre
    The ever-evolving world of marketing automation continues to present new challenges and opportunities for marketers. The technology at your fingertips is changing at a rapid pace. Tools and tactics th ...
15:00
  1. Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    Why does your company need both good customer experience (CX) and a successful customer journey? Aren’t they the same? Not exactly. Find out how to devise, and get management buy-in for your new custo ...
  2. Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    Historically, the manual nature of Payment Operations have always presented a scaling challenge, and when companies reach a certain size and start transacting across borders, manual payment operations ...
  3. Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    With the average reader scrolling through 2km of content per day, it's never been harder to get your content seen. Here, Gavin Jordan (publishing manager, The Drum Open Mic) shares his expertise on ho ...
  4. Continuous Publishing- modern content supply chain for cross border commerce
    Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
  5. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Through our own experience of developing the best rated service in our industry, I’ll discuss how scaling eCommerce companies can use customer experience and service as a competitive advantage that he ...
  6. Doing Good with Buy Now, Pay Later - How supporting B2B eCommerce helps all businesses succeed
    Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    Everyone knows that BNPL has seen massive adoption but has it been all positive? Today we explore how taking the best parts of BNPL and using it for business payments increases conversion and basket s ...
  7. Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    Hear from Courtney Sawatzke, an investor at Active Partners, the leading consumer-focused investment firm behind Soho House, Rapha and LEON, as she demystifies the fundraising journey and shares her t ...
  8. Mastering the Art of Hybrid Business Models: A Retailer's Guide to Profitable Marketplaces
    The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    Delve into the strategic shift retailers are making to marketplace models, discover the fundamentals of marketplace success, and use of pre-loaded value-added services to accelerate your marketplace l ...
  9. The Brain's Secret to Success: How to Use Neuroscience to Create Content That Converts
    Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    In his talk, Harry will share some proven cognitive biases and how they can be leveraged to drive more traffic to your site. This is enabled via taking a test and learn approach with onsite content, l ...
15:15
  1. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
      IMRG’s exclusive insights uncover the performance of the online retail market in 2023, where you’ll discover which product categories are enjoying the most success. The session is designed to help r ...
  2. Future of CX Theatre
    45 mins
    • Future of CX Theatre
    AI is the most hyped technology around and, while it is already in common usage in some sectors, exactly how it could have a positive impact for retailers is perhaps less clear. This panel will discus ...
15:30
  1. Reimagining retail infrastructure: Lessons to stay nimble, reduce costs and be prepared for tomorrow's innovations... today
    Keynote Theatre
    45 mins
    • Keynote Theatre
    In an ever-evolving landscape, retail leaders are facing unprecedented challenges and exciting new opportunities all at the same time, and it's changing how they think about commerce. Consequently, we ...
15:35
  1. An industry in transition: How delivery innovations enable scaling in challenging times.
    Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    The current challenges in e-commerce have many online retailers shying away from expanding or scaling their business internationally. But opportunities exist in every situation if you know what streng ...
  2. Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    Gousto was founded in 2012, with the vision of becoming the ‘Uk’s most loved way to eat dinner.’ Fast forward 11 years and the BCorp has grown over 10 times in revenue, selling over six million meals ...
  3. Five Strategies to Grow LTV
    Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    World’s leading DTC brands are looking to maximize the LTV of the customers they acquire.Brands must focus on building sustainable, long-lasting customer relationships that increase LTV and drive reve ...
  4. How Dyno used AI to double their internet sales in 3 months
    Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    Dyno, owned by British Gas is the UK’s number one plumbing and drains company in the UK, handling many thousands of jobs a week through its network on 46 franchise operations.   Find out how Dyno incr ...
  5. Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    In challenging economic times marketing budgets are under more scrutiny than ever. Budget-hungry CFO's make the boardroom sign-off of marketing spend a challenging conversation for any CMO, placing a ...
  6. Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
  7. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
  8. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
  9. Uplifting Your Audience Relationships with Content, Personalization and AI.
    Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    How do you efficiently use content, data, AI and insight-driven marketing to make strangers fall in love with your brand, offer your customers experiences that they will enjoy and get them to stick ar ...
16:10
  1. A Richer Customer Experience: The New Frontier of Mobile Messaging
    Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    Rich messaging channels are growing by 17% year-over-year, with consumers increasingly wanting to ‘chat’, not just ‘talk’ to brands. Automated, personalized messages aren’t going to be enough anymore ...
  2. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
  3. Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    By putting the buyer journey at the heart of your marketing, you can make better decisions about how you invest in brand, marketing and technology, and transform your relationship with sales. This new ...
  4. Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    The Livestreaming eCommerce market in China is forecast to reach 700bn RMB (£80bn) in 2023, roughly equivalent to the entire eCommerce market of South Korea. Chinese consumers show an increasing appet ...
  5. Mastering Multichannel Marketing: From Abandoned Carts to Loyal Brand Advocates
    Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    Discover how to turn abandoned carts into brand ambassadors in the realm of multichannel marketing. Join William Hearn, Sales Director EMEA at Brevo, as he explores the reasons behind cart abandonment ...
  6. Navigating the AI landscape in Content management: Seizing Opportunities, Mitigating Risks
    Future of CX Theatre
    25 mins
    • Future of CX Theatre
    The session explores the transformative potential of AI for content practitioners and its impact on the content supply chain. Discover how AI brings opportunities while addressing challenges of usabil ...
  7. Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    eCommerce podcast host extraordinaire, and author of multiple best selling books on eCommerce will be drilling down to the 3 key things that are going to separate the winners from the also-rans over t ...
  8. Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    When a customer clicks on your PPC ad it’s not until some time in the future that you learn the value of that click/customer. Whether you have long buying cycles (ex: cars/houses) or huge repeat purch ...
  9. Watch and Shop: How to sell direct through interactive video
    The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    The future of video innovation for e-commerce and retail is here. Join Vimeo’s talk on how brands can turn their videos into immersive shopping experiences for their customers. We will cover: How to c ...
  10. Where Next for AdTech? Powering Up With Programmatic in the New Internet Age
    Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    Join this session presented by StackAdapt where we will review how programmatic is driving advertising revenue this year. Explore ways to stay ahead of the curve and futureproof your digital marketing ...
10:00
  1. Campaign Management & Execution Theatre
    45 mins
    • Campaign Management & Execution Theatre
    Over the last few years, AI has been a hot topic in marketing. We talk about ‘the algorithms’ and use AI-based tools for all ranges of tasks: sentiment analysis, ad targeting, and creative generation. ...
  2. The Digital Customer Theatre
    45 mins
    • The Digital Customer Theatre
    Retail Media has quickly become one of the hottest trends in eCommerce and advertising technology. As a tough economic environment and other systemic factors continue to challenge retailers, media net ...
  3. Omnichannel Theatre
    45 mins
    • Omnichannel Theatre
    -
  4. Future of Digital Marketing Theatre
    45 mins
    • Future of Digital Marketing Theatre
    Imagining a world without third-party tracking cookies…What will it mean for data driven marketing? For most marketers, this shift presents enormous challenges as they try to reimagine their strategie ...
  5. Keynote Theatre
    45 mins
    • Keynote Theatre
    Join our panel of tech leaders and the CEO of Code First Girls as they explore why diversity and inclusion (D&I) are critical to the success of the retail industry. The panellists will discuss the con ...
  6. From
    Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    At Qudo, everything we do is designed to empower our clients with the answers they need to truly understand their audiences. While data is essential, it's the actionable insights that businesses truly ...
  7. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    45 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    How to get the best out of your ecommerce fulfilment partner” will be moderated by Emma Verkaik CEO of the BCMPA and she will be joined by two BCMPA members, Laura Ball of the PHL Group and Glenn Haye ...
  8. Mind the conversation trap: How to boss cross-border payments
    Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    Selling internationally means accessing new and exciting audiences — which means growth. Unfortunately, many eComm businesses are being double or triple charged for FX conversions and see it as simply ...
  9. Future of CX Theatre
    25 mins
    • Future of CX Theatre
    A practical look at the strategies and mechanisms that ensure loyalty while protecting brand value.
  10. The Secret Trends of E-commerce in 2023
    Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    Dive backstage and discover the most notable E-commerce trends of the year based on billions of transactions analyzed in 2023. We will present you a unique overview of the E-commerce landscape in Euro ...
10:30
  1. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
      IMRG reveal industry customer acquisition rates, how long customers should be staying with you, and if you’re spending too much to acquire new customers. This session uses IMRG’s unique market datas ...
  2. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
10:35
  1. Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    How can we as a digital community design authentic narratives centered around the brand's purpose and the customer's intent? With access to an unprecedented array of digital tools, we are presented wi ...
  2. Community Marketing. What? Why? How?
    Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    This session will look at the important role community marketing can play in building your brand and increasing your sales. ●        Defining community marketing ●        Why brands should be practici ...
  3. Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    An affiliate partnership is an effective approach for building meaningful relationships that can help you drive sales and growth. Find out how you can boost your ROI, identify your target demographic ...
  4. Future of CX Theatre
    25 mins
    • Future of CX Theatre
    Leading global influencer marketing expert Gordon Glenister will share his insights on how to engage influencers as part of your Ecommerce strategy.  This will include, what type of campaigns you can ...
  5. Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    IMRG surveyed shoppers in three international markets – the USA, Australia and Ireland – to understand what they want from UK retailers; how long will they wait for delivery, how long should the retur ...
  6. Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    Reforms to UK data protection regime will clarify use of legitimate interests as a legal basis for marketing, remove consent requirements for may types of cookies, extend the soft opt-in for email marketing to non-commercial organisation and much more. This talk will focus on the critical new rules for marketing and how they will enable growth and innovation while maintaining a high level of data protection.
10:55
  1. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    We present a checklist for improving your key KPIs with Composable commerce while avoiding the most common pitfalls - drawing from practical experience we provide foundations for you to: • start right ...
  2. Creating personalised return experiences that drive loyalty and cut costs
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    With customer acquisition costs high and peak season around the corner, it’s important to have a plan in place for retention before returns spike and cut into your holiday profits. Join Loop and a loc ...
  3. Driving marketing efficiency, impact, and innovation with AI
    Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    Unlock the true potential of your marketing team by embracing the power of AI. In this session, we’ll explore world-class campaign planning that fosters team unity and delve into practical ways to lev ...
  4. How To Stand Out Online: Victoria Beckham on building a world-class digital customer experience
    Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    Victoria Beckham is a global brand known for their luxury products and world-class customer experience.  In this session, we will sit down with Namor Walker, Head of Digital Operations at Victoria Bec ...
  5. The future of marketing is conversational: How to better engage your customers with conversational marketing strategies
    Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    Shrinking budgets, difficulty tracking customers due to the death of the third-party cookie, and ever-rising consumer expectations. These are some of the macro trends we expect will affect Marketing i ...
11:00
  1. Keynote Theatre
    45 mins
    • Keynote Theatre
    Listen in to this story of entrepreneurship, digital innovation and industry disruption. Tamara has seen Mr & Mrs Smith grow from idea and offline guidebook start up in the early 2000's to the global ...
  2. Gallery Suite (N14) (N15)
    90 mins
    A personal brand is more important in business than ever. Some of the biggest brands have visible founders and top global CEOs have public profiles. Integrating your story and point of view into your ...
11:10
  1. D-Pads and Deep Pans
    Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    A Deep Dive into Customer Centric Experimentation with Playstation, Domino’s and LeanConvert
  2. Harnessing big-data driven best practices to accelerate D2C cross-border ecommerce growth: How brands can optimise their international online strategy and stay agile with market trends
    Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    Global macro developments have impacted consumer sentiment across the world, manifesting differently across each market and region. These global level changes have highlighted the importance of an int ...
  3. Insights from a founder: Scaling modern fashion eCommerce from 0 to 5 billion in 9 years
    Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    Tarek Müller, co-founder of ABOUT YOU, onea of Europe’s fastest growing fashion and lifestyle retailers, tells the story of how it reached 5bn euro revenue through influencer marketing and internation ...
  4. Practical Uses for AI in Marketing
    Future of CX Theatre
    25 mins
    • Future of CX Theatre
    During this session, you’ll gain insights into how AI can be effectively utilised to drive revenue and save effort in marketing campaigns. Ric will present real-life examples and use cases, showcasing ...
  5. Rethinking Third-Party Data Across The Customer Lifecycle
    Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    In our recent collaborative roundtable discussion with The Drum, we gathered influential leaders from the advertising, agency, and marketing sectors, including Samsung, Finecast and Lotame. The heart ...
11:30
  1. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Charle agency are teaming up with the RNLI to share their experience around customer experience post-purchase. Charle & RNLI will share unique ideas and ways that brands are maximising the post-purcha ...
  2. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    In today's highly competitive world, where customers have numerous options and heightened expectations, retailers face the challenge of fostering mutually valuable and long-term relationship with thei ...
  3. Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    The film industry has always been at the vanguard of the latest developments in technology. The summer of 2023 has been marked by a return of blockbuster films that are required viewing on the biggest ...
  4. Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    Condé Nast is one of the world's most renowned media companies and iconic brands, including Vogue, The New Yorker, GQ, Vanity Fair, Wired, Architectural Digest (AD) and Condé Nast Traveler, creating a ...
  5. Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    Omnichannel is truly the future of digital marketing but how will this impact search engines? As SEOs, we need to be prepared. There are so many marketing channels that can be influenced by search eng ...
11:45
  1. Future of CX Theatre
    25 mins
    • Future of CX Theatre
    The collision of Commerce and Creativity is unlocking a new canvas for marketers and creative talent to build brands, drive engagement, and deliver tangible business growth.  We explore ground-breakin ...
  2. Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    Influencer marketing is an essential part of the marketing mix. In this session we discuss why influencer marketing should be a key component in your marketing strategy and how to find the right influ ...
  3. Navigating Cross-Border Marketplaces
    Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    Cross border marketplaces can be a great opportunity for businesses to expand their reach and increase sales. However, navigating these markets can be challenging. In this presentation, Dexter Van Hof ...
  4. Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    Protecting children’s data is one of the most complex, least understood, and most perilously underestimated areas of privacy. And it’s a concern for every company, whether they think they handle child ...
  5. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
  6. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
      IMRG’s exclusive market data will reveal if you should be investing in your home page amid the rise of the product page. Take a deep dive into product page optimisation, where IMRG will reveal the b ...
  7. Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    Case study review of using Computer Vision to create unique product recommendations for Ackermans' e-commerce store. Ackermans is part of the Pepkor Group, South Africa's largest retailer.
12:00
  1. Keynote Theatre
    45 mins
    • Keynote Theatre
    In this keynote, we will explore how AI can be used to create an improved customer experience, a more personalized customer journey, and prolonged customer engagement, resulting in more long-lasting c ...
12:05
  1. Digital Marketing Revolution: How to Implement 2033's Best Practices Today
    Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    The presentation is going to highlight the future challenges of Digital Marketers due to the rapid global changes in the field and how all these can be addressed today. ●        Best Practices. ●      ...
  2. From Browsing to Buying: How EE use Search to deliver an intuitive user experience
    The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    Your customers expect intuitive user experiences, and your search has to deliver on that. EE, the UK's number 1 mobile network and part of the BT Group, wanted their site search to deliver on their sh ...
  3. How much is your Google Shopping bounce rate costing you?
    Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    Don't miss this opportunity to uncover the hidden costs of bounce rate preventing Google Shopping success and proven techniques to optimize your store for maximum profitability.         •       Unders ...
  4. How Product Experiences Drive Your Commercial Goals
    Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    Every product has a Product Experience (PX) - PX is how you present products to customers relevant to their buying mood and chosen channel.     Your commercial performance is dependent upon selling Pr ...
  5. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    In the dynamic world of ecommerce, staying ahead of the competition requires more than just a one-size-fits-all approach. It demands a deep understanding of your unique business needs and a commitment ...
12:20
  1. Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    Yes, ChatGPT can help you win on LinkedIn. And no, that’s not by producing dull, generic AI content. Working through her acclaimed ‘ChatGPT for LinkedIn’ playbook, Heather will explore: - How to make ...
  2. CX Personalisation with AI
    Future of CX Theatre
    25 mins
    • Future of CX Theatre
    Everyone is aware of the need to personalize their website for visitors, but many people find it very difficult or are unsure exactly what to do. We look into how emotions play their part in customer ...
  3. How AI services can accelerate growth for the Enterprise, with Adobe Commerce
    Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    Come and listen to how Artificial Intelligence and modern tech trends such as Headless Storefronts and Data Driven Personalisation are accelerating Commerce growth for B2C & B2B enterprises across the ...
  4. Modern Localisation for Modern Content Supply Chains
    Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
  5. Not hitting your marketing targets? Addressing the marketing myths that might be holding you back.
    Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    What if we told you these marketing assumptions and dated ways of working are holding you back from not just hitting your targets, but easily exceeding them! In this session we will tear up the rule b ...
12:40
  1. Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    In recent years, social media has evolved from a simple communication platform to a multifaceted ecosystem. The growing influence of social media on eCommerce is reshaping the shopping experience. Tec ...
  2. Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    The FT uses automation to create a 1:1 relationship between their subscribers and their subscription. Data has provided the insight that there is a link between engagement and retention and that the b ...
  3. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
  4. Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    D2C is a holistic approach to streamlining how Organisations interact with their Consumers. Leading industry analysts have predicted that the future of retail requires investment in holistic D2C strat ...
  5. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    TikTok Shop is an e-commerce solution integrated within TikTok. It enables merchants & creators to showcase and sell products for the TikTok community to discover and purchase directly through a compl ...
12:55
  1. Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    Join us as we go behind the scenes of one of the UK’s fastest-growing activewear brands in this conversation between Morgan Fowles, Managing Director of TALA, and Jason Mahendran, Partner at Active Pa ...
  2. Future of CX Theatre
    25 mins
    • Future of CX Theatre
    What does it mean to go "composable"? How to plan, and how to do it.
  3. Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    The Livestreaming eCommerce market in China is forecast to reach 700bn RMB (£80bn) in 2023, roughly equivalent to the entire eCommerce market of South Korea. Chinese consumers show an increasing appet ...
  4. Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    What's the hot, new social media channel where even a small brand can quickly reach millions of people with a single post? The answer is, of course, LinkedIn. You might think it's just for networking, ...
  5. Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    Customer data management is evolving as quickly as customer data itself. This session will review the most recent trends in customer data platforms and related technologies. Topics covered include: re ...
13:00
  1. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
      IMRG’s exclusive data reveals when retailers plan to start their Black Friday campaigns this year, and the sort of growth retailers can expect. The session will help you plan your Black Friday disco ...
  2. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
13:15
  1. Eternal Sunshine of the Shopper's Mind: A Mats&Axel Show
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    In a brand-new instalment of their highly popular “Mats&Axel Show”, E-commerce evangelists Mats Fischerström and Axel Lindgren, together with their guest Dr John Karsberg, look at the psychological fa ...
  2. Harnessing the Power of AI/ML: Transforming Data and Experience Management in the Digital Age
    Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    This engaging 25-minute presentation explores the far-reaching implications of Artificial Intelligence (AI) and Machine Learning (ML) in modern data and experience management. It addresses a spectrum ...
  3. Integrate Your Marketing Strategies.
    Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    In today's digital landscape, it is crucial for businesses to adopt an integrated marketing approach. Ann Stanley, the CEO and Founder of Anicca Digital, will provide valuable insights into the import ...
  4. Take your CX to the next level: How to improve customer satisfaction across all channels
    Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    48% of CX pros say that meeting and exceeding customer expectations is a top challenge for their team in 2023. Rightly so, as customers today expect an elevated and seamless experience whether they sh ...
  5. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    Digital first customers have zero qualms in calling out bad experiences, as they are in applauding the good, and the great. At a time of heightened competition, and a shift in customer habits, retaile ...
13:30
  1. Keynote Theatre
    45 mins
    • Keynote Theatre
    Panel
  2. How payment evolution is driving customer experience: what this means for your ecommerce strategy and growth ambitions
    Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    Understanding how the latest payment trends are shaping the future of eCommerce could be a game-changer. By helping you to improve your customer checkout experience, you could increase conversion rate ...
  3. How Space NK embraces Social Commerce for authentic experiences that drive conversion
    Future of CX Theatre
    25 mins
    • Future of CX Theatre
  4. Improving e-commerce business performance with machine learning and human crowdsourcing
    Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    - How to improve your search results and increase conversion & revenue?- How to quickly tag all items in catalog or group similar products?- How to save money on content moderation?- How to monitor co ...
  5. Navigating Global Commerce, Disruptive Localization Technologies, and AI
    Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    Delve into the transformative power of AI-driven localization technologies, offering invaluable insights and strategies for businesses seeking to conquer international markets. Our esteemed panellists ...
  6. Uplifting Your Audience Relationships with Content, Personalization and AI.
    Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    How do you efficiently use content, data, AI and insight-driven marketing to make strangers fall in love with your brand, offer your customers experiences that they will enjoy and get them to stick ar ...
13:50
  1. Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    Trends were once the purview of the press and the brands that paid them. Now, social media has laid waste to this top-down approach to popular culture and consumers have taken much of the power back, ...
  2. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    When you’re building an ecommerce brand, you will always sit amongst your competitors in your customers’ minds. But your business strategy has to look beyond your competitors. Join us for a fireside t ...
  3. Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
  4. Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    What makes luxury retail so good, and how can you replicate or even better the experience online.
  5. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Design Process and Operational Considerations. Technical Data Mapping. Carrier partnerships and cost/volume negotiations. Last-Mile Customer Experience.
14:00
  1. North Gallery Suite (N12) (N13)
    90 mins
  2. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
      IMRG tell all about what has happened to industry conversion rates and where the biggest pinch points are. Learn which areas offer the greatest opportunity to improve your conversion rate and discov ...
  3. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
  4. Gallery Suite (N14) (N15)
    90 mins
    In this interactive leadership workshop, we will delve into the transformative power of Artificial Intelligence (AI) in the ecommerce landscape. This session is designed for leaders who are eager to l ...
14:05
  1. Future of Digital Commerce Theatre
    45 mins
    • Future of Digital Commerce Theatre
    B2B eCommerce is one of the hottest trends in the retail space right now. With more customers expecting a blended experience of B2B and DTC, this experienced panel will bring you learnings from severa ...
  2. Future of CX Theatre
    45 mins
    • Future of CX Theatre
    A fireside chat on the future of experience with Tom Lancaster, Wunderman Thompson and Mark Arnold, Harrods. They will delve into a wide range of topics and questions that are shaping the future of hi ...
  3. Cross-Border Commerce Theatre
    45 mins
    • Cross-Border Commerce Theatre
    As ecommerce continues with strong global growth, consumers are getting more and more used to buying products from outside of their own countries. According to Forrester, cross-border shopping will ma ...
  4. Customer-Centric Content & Advertising Theatre
    45 mins
    • Customer-Centric Content & Advertising Theatre
    The model of a story is perfectly designed to engage your audience, create emotion, and inspire action – but do you know what this model actually is? You can see it at work in pretty much every TV sho ...
  5. Data, Analytics & Personalisation Theatre
    45 mins
    • Data
    • Analytics & Personalisation Theatre
    This session will look at how you can leverage the data that your business directly collects from your customers or users. This data can provide valuable insights into their preferences, behaviours, a ...
14:25
  1. Driving Digital Transformation with RM's Consortium and The Pixel
    The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    In this session, learn how RM’s Consortium went live with a new Adobe Commerce Cloud website in March of this year with a focus on putting the customer at the heart of the online buying experience wit ...
  2. ROI Amplified: Transforming Ecommerce with AI-Enabled Predictive Customer Analytics and Custom Marketing Analysis
    Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    Exploring the potential transformative power of AI in ecommerce, enhancing predictive customer analytics and marketing analysis. ·       How AI and ML facilitate personalised responses to customers, c ...
  3. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
  4. Stop the Guesswork, Start the Growth: 5 Steps to Skyrocket Your B2B Campaign ROI Today!
    Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
    Are you tired of burning out while chasing elusive ROI in your B2B marketing campaigns? Join us to uncover the fundamental flaws that are costing you time, money, and sanity. We'll walk you through a ...
  5. What drives payment orchestration, and what impact a 1% conversion uplift can mean to your business?
    Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    Merchants want to understand the possibilities offered by payments orchestration that will deliver conversion uplift and what even just a 1% uplift can mean to their business. In this session we explo ...
14:30
  1. Keynote Theatre
    45 mins
    • Keynote Theatre
    I'll be talking about how Honest has grown through some really challenging times, particularly the past 3 few years! With a focus on how we've managed to keep our integrity and authenticity, focussing ...
15:00
  1. Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    Brand marketing is focused on building awareness and creating an emotional connection with the customer. Performance marketing, on the other hand, is focused on generating leads and sales. In this ses ...
  2. Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    Marketing dollar impact is increasing being diluted. The next wave of loyalty is through the financial services provided from a brand creating reciprocal loyalty. In the ever-evolving landscape of eCo ...
  3. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    Panelist
  4. Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
  5. Session delivered by BACCO
    Campaign Management & Execution Theatre
    40 mins
    • Campaign Management & Execution Theatre
  6. Session delivered by BACCO
    Future of CX Theatre
    25 mins
    • Future of CX Theatre
  7. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    Future proofing media mix and advertising strategy to reach new audiences. With a spotlight on media & advertising planning, Mark and Emily will discuss how audience insight has led to new marketing s ...
  8. The Increasing Value of a Website Session
    Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    Leadoo's VP of Global Sales - Jan Barthelemy - will explain how, even though it seems unlikely for many, you can turn your website into your best performing sales channel.He'll cover topics such as: - ...
  9. The Your Basket Is Empty live special: Paul Smith's headless journey
    Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
  10. Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
15:15
  1. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
      IMRG’s exclusive insights uncover the performance of the online retail market in 2023, where you’ll discover which product categories are enjoying the most success. The session is designed to help r ...
  2. IMRG Optimisation Theatre
    30 mins
    • IMRG Optimisation Theatre
15:30
  1. Keynote Theatre
    45 mins
    • Keynote Theatre
    Following the pandemic boom, revenue growth for the online retail market has been in decline for over two years. What is the problem, and how can retailers overcome it to return to sustained growth?
15:35
  1. Future of Digital Commerce Theatre
    25 mins
    • Future of Digital Commerce Theatre
    eCommerce Talent - Past, Present & Future A look at trends that have shaped the market for eCommerce talent over the past few years, insights into the current market and predictions for what’s to come ...
  2. Cross-Border Commerce Theatre
    25 mins
    • Cross-Border Commerce Theatre
    The European Union’s new rules to streamline the value-added tax (VAT) reporting and processing for business-to-consumer (B2C) e-commerce sellers came into effect on 1 July 2021. New changes are plann ...
  3. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    As consumer habits and purchasing patterns continue to evolve, it is essential to recognize the growing demand for hyper-personalization, a deeper brand connection, and facilitating an instant two-way ...
  4. MKM Building Supplies - How a holistic Commerce Experience changes the game
    Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    MKM Building Supplies is the UK´s largest independent builders merchant. In this traditional B2B setup online revenue did not play a major role so far. MKM is on the path to change that. By leveraging ...
  5. Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    • Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
  6. Future of CX Theatre
    25 mins
    • Future of CX Theatre
    With the ecommerce landscape becoming increasingly competitive, businesses are seeking comprehensive solutions to navigate this ever-changing terrain. Tom&Co's Head of Strategy and CRO, will be identi ...
  7. Data, Analytics & Personalisation Theatre
    25 mins
    • Data
    • Analytics & Personalisation Theatre
    Marketing teams rely on systems and operations to make a difference to organisations. Often working hand-in-hand with reporting and insights teams to make the most of customer targeting, to seek insig ...
  8. Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
    Over the last year it’s been impossible to go to a marketing conference and not hear about ChatGPT. Everybody has used it, and opinions are mixed. But how does it actually work? Nihir is a PhD at Impe ...
  9. Omnichannel Theatre
    25 mins
    • Omnichannel Theatre
    These days everything we do is on our phone, so for a brand to have a prime spot on that customer's digital real estate, can be invaluable in these tough economic times. Attend this session to learn: ...
16:10
  1. The Digital Customer Theatre
    25 mins
    • The Digital Customer Theatre
    In an age where attention spans are dwindling and competition is fierce, how did one brand captivate 2.5 millions social followers and create a thriving digital community?  Dive into a transformative ...
  2. Customer-Centric Content & Advertising Theatre
    25 mins
    • Customer-Centric Content & Advertising Theatre
  3. Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
  4. Campaign Management & Execution Theatre
    25 mins
    • Campaign Management & Execution Theatre
  5. Future of Digital Marketing Theatre
    25 mins
    • Future of Digital Marketing Theatre
    After virtual production studio, Dimension and talent agency, Unsigned, unveiled the world’s first MetaHuman supermodel earlier this year, this session will discuss the opportunities for marketers to ...

 

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