Vijay Chahal
Product Manager,
Holland and Barrett
Vijay Chahal is a Product Manager at Holland & Barrett with a background across product, growth and digital optimisation. He works across customer engagement, service automation and AI-enabled digital services across retail, partnering with product, engineering, data, operations and design to improve how customers get help. His work spans in-app chat support, self-serve journeys, unified chat and AI Wellness Advisor, using customer feedback and contact-driver insight to reduce avoidable contact and improve trust. Vijay focuses on practical, measurable AI: turning standalone chatbots into safer, scalable service layers for customers and colleagues.
Sessions
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24-Sep-2026The CX and Loyalty StageWhat Comes After Chatbots? How AI Service Evolves into Proactive Customer Experience - Solo Session
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