Parcel Monitor: Tech Innovations in Retail & eCommerce 2023 Report
)
In the ever-changing world of retail and e-commerce, staying ahead of the curve is imperative. The intersection of technology and commerce has given rise to a plethora of innovations that are revolutionizing the way businesses operate and consumers shop.
One of the most significant disruptions as mentioned in Parcel Monitor’s report has been the rise of mobile payments and digital wallets, allowing consumers to make transactions with a simple tap or click. The ubiquity of smartphones has made it possible for people to carry their wallets digitally, streamlining the payment process and reducing reliance on physical cash. This transformation has been further accelerated by the ongoing development of contactless payment methods, making transactions faster and more hygienic, particularly in the wake of global health concerns.
Furthermore, in an era where cyber threats are a constant concern for e-commerce websites, blockchain technology serves as a powerful security tool. By leveraging blockchain's robust security features, e-commerce service providers can detect potential cyber threats and take proactive measures to safeguard their platforms. This heightened security not only protects sensitive customer data but also ensures the integrity of the transaction history.
The benefits of blockchain extend beyond individual transactions to bolstering the credibility of businesses in the eyes of consumers. Enhanced business credibility often leads to higher customer retention rates, as buyers naturally gravitate towards vendors they can trust. Major players like Unilever and Walmart have already recognized the potential of blockchain technology in increasing transparency within their operations. As the payments landscape continues to evolve, blockchain's role in providing security, transparency, and trust in e-commerce transactions is set to become even more pronounced, shaping the future of online commerce.
One of the other standout trends in retail and e-commerce is the rise of artificial intelligence (AI) and machine learning (ML) in redefining the shopping experience. Retailers are harnessing the power of AI to enhance customer experiences, streamline operations, and make data-driven decisions. Chatbots and virtual shopping assistants are becoming commonplace, offering personalized recommendations and assistance 24/7.
To find out more:
About Parcel Monitor
Parcel Monitor is a community initiated by e-commerce logistics enthusiasts at Parcel Perform. We aim to inspire the e-commerce logistics ecosystem to create a better delivery experience for everyone.
Parcel Monitor offers free parcel tracking across 1045+ carriers globally on a single platform. Leveraging on our data and technology, we capture consumer trends, provide market visibility and derive industry insights while fostering collaboration across the entire e-commerce industry.
Latest News
-
)
What does it take to succeed in eCommerce? Over the years, Chloë Thomas has worked with hundreds of eCommerce players and hosted dozens on her podcasts. Learn more about what it's like to run a podcas ... -
)
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns. -
)
In the latter half of 2022, 49% of retailers rated the importance of reducing returns as high or very high. Check out IMRG's guide to navigating returns. -
)
As consumers tighten their belts, retailers are having to remain constantly on the lookout for ways to differentiate themselves and win their share of that hard-earned cash. Learn more in the latest e ... -
)
A Parcel Monitor guide to the different challenges and solutions for cross-border eCommerce. -
.png/fit-in/500x500/filters:no_upscale())
A talk about how live streaming is revolutionising eCommerce in China, and how international brands can take their first steps to go cross-border. -
)
A look into how consumer engagement in pre-paid models had opened new innovations. -
)
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns. -
)
85 percent of organizations have increased the percentage of their MACH infrastructure in the past 12 months. MACH TWO -
)
AI and ML technologies are revolutionizing e-commerce logistics, enabling businesses to enhance operational efficiency, optimize supply chain processes, and deliver exceptional customer experiences. -
)
Last-mile delivery can make or break the customer experience. Learn more about Parcel Monitor's innovative solutions to reshape this crucial part oft the delivery process. -
.png/fit-in/500x500/filters:no_upscale())
A talk about what it means to provide a great customer experience, how to be an efficient leader, and how to be a composable business that’s willing to take risks in order to evolve with the latest te ... -
)
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns. -
)
Find out what 2023 has in store for eCommerce and Retail, in a post-Covid world where customers' expectations keep rising -
)
IMRG's latest research tracks the level of customer satisfaction and expectation regarding online delivery. -
)
Europe is home to a rapidly growing e-commerce logistics industry that has seen significant growth in recent years. With the rise of online shopping, the demand for efficient and reliable logistics se ... -
)
London, 18th January 2023: CloserStill Media, the producer of market-leading business events, exhibitions and conferences, today announced it has purchased a majority stake in CommerceNext, a leading ... -
)
Shopify is changing the face of commerce and supporting merchants in the new era: Connect to Consumer (C2C). -
)
Did you miss the chance to enter PHL Group's Prize Draw to win a gourmet Fortnum and Mason Hamper worth £140? Well, you're in luck, as they have extended the entry date until the 4th November. But hur ... -
)
The exhibition floor and conference theatres were jam-packed, as thousands of retailers and marketers joined the UK’s biggest two-day eCommerce and marketing technology event. -
)
The UK’s biggest eCommerce and marketing technology events returned in-person, with a successful debut at London ExCeL, welcoming thousands of leading retailers and brands on day one. -
It is often said that the best business people are those who live to solve problems - not just sell products. But sometimes it can be hard to see the wood for the trees. Organisations can struggle to ...
-
)
It costs 80% less to keep a customer than to acquire one, yet brands are continuing to fall short in how they build relationships with their customers. Customer Relationship Management (CRM) is essent ... -
)
Bite-size updates on what happened in eCommerce and marketing this month, to keep you ahead of the curve and inform your campaigns.