The 14th Year of IMRG's Consumer Home Delivery Review (2022/23)
)
(This research is from an IMRG survey of 1,000 customers in the UK between December 2022 and January 2023)
There has been an increase in the number of people who have let delivery concerns prevent them from shopping online (a 4 percentage point increase relative to 2021), according to IMRG’s Consumer Home Delivery Review (2022/23) supported by Huboo. It is no wonder, given the mass media coverage of postal strikes in the latter half of 2022 and the beginning of 2023, together with heightened post-pandemic customer demands.
The risk of failed delivery due to no one being at home to receive the parcel is the leading concern for customers (57%), and following this is the additional cost of home delivery (45%). Also, trend lines have shown that the amount of customers who have never used click-and-collect services has increased (up 2.8 percentage points from 2021), likely owing to more customers having designated ‘safe spaces’ in their homes.
In helping retailers navigate international trends, the findings include that more customers than not have purchased from a non-UK website, albeit at a lower rate compared to the last four years. However, it is promising that of those who have, three-quarters would do so again.
Download the free report today!
About IMRG:
IMRG helps their members to understand and improve their online retail performance through a busy programme of performance benchmarking, data analysis, insight, best practice-sharing, and events. They have been tracking online sales since 2000 – and now measure over 120 individual metrics in a series of indexes, providing in-depth intelligence on online and mobile sales, delivery trends, marketing ROI, and channel performance.
In just a few weeks (23rd May), IMRG will launch their International Index as they cruise down the River Thames, helping you to benchmark your global ecommerce performance and aiding you with entering global markets with minimal friction. You can save your space today.
Latest News
-
)
Dive into the dynamic world of eCommerce with Chloë Thomas, renowned Author and Podcast Host of eCommerce MasterPlan, as she moderates a panel discussion featuring David Meakin, Head of Partnerships & ... -
.png/fit-in/500x500/filters:no_upscale())
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns. -
)
Unlock the power of Artificial Intelligence in commerce growth with Shaun McCran, Head of Commerce Product Marketing for Europe at Adobe. -
.png/fit-in/500x500/filters:no_upscale())
In retail, leaders constantly grapple with challenges and opportunities that compel them to reconsider their commerce strategies. This eCommerce Expo Keynote, chaired by Andrew McClelland, hosted Dean ... -
)
Elevate your customer engagement strategy with Anish Chadda, VP of Product at MessageBird -
)
Join us for this session with Nick Hague, Author, Director, and Podcast Host of B2B International and The B2B Insights Podcast, as he unveils the secrets to supercharging your B2B brand experience ! -
)
In this session at eCommerce Expo, Gaston Tourn, Chief Marketing Officer at Curio, delved into the realm of storytelling, drawing inspiration from none other than the literary giant, Ernest Hemingway. ... -
)
Michael Scholz, VP of Product and Customer Marketing at commercetools, provides invaluable insights into adopting a composable commerce approach for crafting exceptional shopping experiences. Let's de ... -
)
This eCommerce Expo session brought to light valuable insights on creating a robust seller strategy for marketplace and dropship platforms. -
)
From accelerated processes to emotional nuance, explore how AI is reshaping retail for enhanced customer experiences and operational efficiency. -
)
Unlock the secrets to a culturally inclusive gifting season as visionary speakers Christopher Kenna, Debbie Ellison, and Charlene Overend share their insights in this compelling Technology for Marketi ... -
)
From navigating involuntary churn challenges to Vindicia's game-changing payment recovery solution, discover how to transform your eCommerce connections for unparalleled customer experiences. -
)
Join experts at ASOS and FoxIntelligence as they unravel the trends that shaped eCommerce in 2023 -
)
In the ever-evolving landscape of eCommerce, where competition is fierce and consumer choices abundant, the key to sustained success lies in unlocking the power of customer retention. Discover exclusi ... -
)
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns. -
)
Retailers continually grapple with the quest for an optimal conversion rate. IMRG, the UK's eCommerce association, unravels the complexities surrounding industry conversion rates. -
)
In the ever-evolving landscape of retail and e-commerce, staying ahead of the curve is paramount for businesses looking to thrive during the peak shopping season. -
)
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns. -
)
Discover a career journey from corporate to charity, AI and LinkedIn insights, and the future of marketing from an industry influencer. -
)
Discover how TikTok is shaping the live shopping revolution and future trends in social commerce with Shahriyar Hassan, TikTok Shop expert and Growth and Strategy Manager. -
.png/fit-in/500x500/filters:no_upscale())
IMRG – The UK Ecommerce Association presents a Halloween-themed directors networking event (18 Oct). -
)
It’s just a few days until eCommerce Expo, and our 300+ exhibitors are gearing up to offer you the best solutions covering all aspects of eCommerce! Who do you want to meet? -
)
The intersection of technology and commerce has given rise to a plethora of innovations that are revolutionizing the way businesses operate and consumers shop. -
)
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns. -
)
Meet Karl, a prominent figure in eCommerce, artificial intelligence, and public speaking. -
)
Black Friday and Christmas trading is soon incoming for retailers, meaning many are navigating through various approaches to boost their performance this year. -
)
In eCommerce or the wider Martech ecosystem, those that stay invisible don’t stay relevant for very long. But in such a crowded marketplace of solutions and vendors, the fight for attention from poten ... -
)
In today's rapidly evolving digital landscape, the realm of eCommerce is undergoing a paradigm shift, not only in terms of what is sold, but also how transactions are conducted. -
)
Personalisation doesn't just satisfy the need for superior customer journeys—it also brings in major business benefits. -
)
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns.