Explore the dynamic landscape of Cross-Border eCommerce and its role in unlocking global growth. This expert panel discusses key strategies, technologies, and trends, offering valuable insights for businesses aiming to expand internationally.

Featuring:

Chairperson: Emma Jones, Lead - Strategic Partnerships and Alliances for Digital Commerce - Department for Business & Trade

Speakers:

• Deepak Anand, GM for UK & Europe - SHOPLINE
• Ralph Aoun, Global Marketing Manager - Meta
• Susan Roe, International Trade Specialist - E-Commerce Trade Commission / IOE&IT
• Jennifer McCloskey, Senior Manager, Global Government Affairs and Public Policy - Google

Key Insights:

1. Mobile and Social Presence: Emma Jones highlighted the significance of leveraging mobile devices and social media for sales, particularly targeting younger generations.
2. AI for Customisation: Jennifer McCloskey discussed the role of AI in tailoring shopping experiences and advertisements to connect effectively with international customers.
3. Reducing Friction: Ralph Aoun stressed the importance of minimising friction in the shopping journey by localising messaging, currencies, and payment options to decrease cart abandonment.
4. Scalable eCommerce Technology: Deepak Anand emphasised the need for scalable eCommerce technology integrated with AI for providing seamless and personalised shopping experiences across borders.
5. Government Support: Susan Roe shared insights about the eCommerce Trade Commission's role in supporting SMEs selling overseas by addressing barriers and providing guidance.
6. Utilising Free Support: Emma Jones encouraged businesses to take advantage of free support services, such as the Department for International Trade's International Trade Advisors, to facilitate eCommerce exports.

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