Roundtable sessions give retailers the opportunity to join a focused discussion with industry peers, explore shared challenges and exchange practical ideas in a more interactive setting.

Roundtable 1 Topics will include:

- AI discovery & on-site search: what customers now expect​

- Personalisation customers actually notice: what feels helpful vs creepy​

- Trust, authenticity & reviews in an AI world: what influences decisions now​

- Service expectations: chat, self-serve, returns, “instant answers”​