The innovative solution is designed to help retailers tackle one of e-commerce’s most persistent challenges: chargeback fraud. Powered by Experian, Vigilo Chargeback Prevent provides merchants with a unique defence mechanism by assessing the likelihood of a chargeback being raised before goods are fulfilled, giving retailers an essential safeguard against revenue loss.

Vigilo Chargeback Prevent uses an advanced combination of AI and bureau-level data checks to address both Friendly Fraud and Criminal Fraud:

• Friendly Fraud – Customers may exploit the chargeback process by purchasing goods, using them, and then reclaiming their payment instead of going through the legitimate returns process. Vigilo analyses customer checkout details alongside historic chargeback behaviour to calculate the probability of a chargeback being filed, allowing retailers to act before losses occur.
   

• Criminal Fraud – Fraudsters often use prepaid debit cards, false identities, or fabricated addresses to obtain high-value products. Vigilo mitigates this by conducting real-time verification of customer information at checkout against official bureau data. If risk indicators are flagged, the system automatically initiates a live ID check and places the order on hold until all doubts are resolved.
   

A Smarter Way to Protect Retail Revenues

“Chargeback fraud is one of the fastest-growing threats to online retailers, costing businesses billions globally each year,” said Peter Hesketh, CTO of Vigilo Networks Ltd. “Vigilo Chargeback Prevent empowers retailers with real-time, AI-driven insights, ensuring they can differentiate between legitimate customers and fraudulent attempts. It’s about protecting revenues while maintaining trust with genuine shoppers.”

Industry Launch at Ecommerce Expo 2025

Vigilo Networks will officially showcase Vigilo Chargeback Prevent at the Ecommerce Expo 2025, the UK’s largest event for retail, e-commerce, and digital innovation. Attendees will have the opportunity to book a demonstration of the software in action and learn how it can be seamlessly integrated with existing checkout systems.

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About Vigilo Networks Ltd

Vigilo Networks Ltd is a UK-based technology company specialising in AI-driven fraud prevention and e-commerce security solutions. With a commitment to innovation, compliance, and customer trust, Vigilo develops tools that help retailers protect their revenues, streamline operations, and combat emerging threats in digital commerce.