Co-located with Technology for Marketing

23 - 24 September 2026
Excel London

23 - 24 September 2026
Excel London

Conference programme 2026

Loading

The eCommerce Clinic Live: The Industry’s Biggest Challenges, Answered – Panel

24 Sept 2026
The Optimisation Stage

For eCommerce leaders, digital transformation teams, growth specialists and operational decision-makers who want clarity on what’s really shaping commerce in 2026.

Over four months, the eCommerce Clinic brought together industry leaders and the community for live, open conversations on LinkedIn, covering AI-driven growth, supply chain resilience, digital transformation, subscription strategy and more. Hundreds of questions surfaced. Clear themes emerged. Now, we bring those insights to the stage.

In this live session, our four Clinicians come together to debate the biggest challenges raised by the industry, from agentic AI and autonomous growth systems to operational efficiency, customer trust and complex commerce models. Expect honest answers, sharp perspectives and practical insight drawn directly from real community conversations.

What you can expect to takeaway:
- The most pressing eCommerce challenges facing brands right now
- Practical strategies across growth, operations, CX and AI
- A clearer view of where digital commerce is heading next

Level it's for: Director / Head of / C-Level

 

Chairperson
Andy Mulcahy, Strategy & Insight Director - IMRG
Speakers
Karl Lillrud, Speaker - The Knowledge Formula
Katie Bowman, Head Of Supply Chain - Wild
Duncan Rutherford, Head of Ecommerce - BT
Swagat Choudhury, Global Digital Commerce Director - Mars Wrigley

With thanks to our sponsors & partners...