For eCommerce leaders, fulfilment specialists, carriers, operations and customer experience teams that want to effectively manage the cost of returns, spot policy abuse, build smarter reverse logistics models and ultimately improve profit and customer life time value.

Fierce competition and consumer expectations regarding Returns has seen return volumes grow significantly. The risk of fraud and rising customer expectations are putting pressure on margins, warehouses and service teams. This session explores how retailers can rethink returns from end to end, improving reverse logistics, using checkout sophistication, inventory management and recommerce to recover value whilst tightening fraud controls and applying automation to reduce manual work and cost-to-serve.

What you can expect to takeaway:

- How to manage returns costs without creating a poor customer experience
- Where date can help reduce fraud, manage wardrobing, improve product management and policy abuse
- How recommerce, automation and smarter routing can turn returned inventory into recovered revenue