For retailers, eCommerce leaders and fulfilment specialists that want to build more flexible delivery 
and returns journeys.  As customer expectations continue to evolve, flexibility is becoming one of the most important drivers in delivery and returns.  
 
In this session, Dan Turner will explore why Out of Home is moving from a niche option to a core part of retail delivery strategy, and how businesses can use a balanced network of next day delivery, shops and lockers to offer more flexibility, simplify returns and create better customer outcomes.  
 
Drawing on DPD’s perspective, he will explain how the flexibility of an express next day delivery 
option, combined with a strong Out of Home network, can help retailers create a more joined
up customer proposition across delivery and returns.  
 
What you can expect to takeaway: 
 
- Why flexibility is becoming a critical part of a delivery and returns  
- How a balanced shop and locker network can support different customer needs 
- How retailers can combine trusted carrier capability with Out of Home options to create a stronger customer proposition  
 
Level it’s for: Director / Head of / Manager / Executive