From “Good Old Boots” to Growth Engine: How Boots Used Data, Loyalty and AI to Prove Marketing’s Value
For senior marketers, brand leaders and CRM/data teams that want to prove marketing impact, win budget, and turn first-party data into growth. Boots had a big challenge: stay trusted and familiar, while proving marketing could drive real commercial growth in a tougher retail market. Pete Markey will unpack how Boots moved beyond broad campaigns into a sharper growth model powered by first-party data, Advantage Card insight, better measurement, loyalty, and AI. The result: over 17 quarters of marketing share growth, a reported 35% increase in marketing budget, stronger customer relationships, and a clearer case for marketing investment.
What you can expect to takeaway:
- How Boots used first-party data and loyalty insight to target customers more effectively.
- How better measurement helped Pete make the case for more marketing budget.
- How AI and retail media helped Boots connect brand activity, supplier campaigns and performance.
Level it’s for: Head of / Director / Executive




