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23 - 24 September 2026
Excel London

23 - 24 September 2026
Excel London

Conference programme 2026

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From “Good Old Boots” to Growth Engine: How Boots Used Data, Loyalty and AI to Prove Marketing’s Value

24 Sept 2026
Intelligent Data & Customer Insights Stage

For senior marketers, brand leaders and CRM/data teams that want to prove marketing impact, win budget, and turn first-party data into growth.   Boots had a big challenge: stay trusted and familiar, while proving marketing could drive real commercial growth in a tougher retail market. Pete Markey will unpack how Boots moved beyond broad campaigns into a sharper growth model powered by first-party data, Advantage Card insight, better measurement, loyalty, and AI. The result: over 17 quarters of marketing share growth, a reported 35% increase in marketing budget, stronger customer relationships, and a clearer case for marketing investment.  

What you can expect to takeaway:

- How Boots used first-party data and loyalty insight to target customers more effectively.
- How better measurement helped Pete make the case for more marketing budget.
- How AI and retail media helped Boots connect brand activity, supplier campaigns and performance.    
Level it’s for: Head of / Director / Executive

Chairperson
Phoebe Dunsmore, Marketing Exectutive - CloserStill Media
Speakers
Peter Markey, Previous CMO at Boots - Growth Director at Fusion Unlimited

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