For eCommerce leaders, fulfilment specialists, operations teams and omnichannel managers that want to understand how lockers, pick-up points, store collection and returns networks can become a stronger part of the customer journey.

 

Shoppers want choice, certainty, control and returns that fit around real life. In this session, an experienced omnichannel and delivery services leader will explore how out-of-home delivery is moving from a “backup option” to a key part of modern retail operations.

 

The session will unpack what needs to happen behind the scenes to make PUDO and OOH delivery work: from checkout choice and customer communication to inventory accuracy, store readiness, carrier partnerships, returns flow and brand consistency.

 

What you can expect to takeaway:

- How to decide where stores, lockers and PUDO points fit into the customer journey

- What needs to work behind the scenes: inventory, operations, customer messaging and returns

- How to keep the brand experience strong when delivery happens outside the home