Creating a truly differentiated customer experience with cognitive computing
Using case studies and real-world retail examples attendees will learn how the use of cognitive technologies are being used today to deliver a differentiated customer experience through inspirational customer journeys while enabling the merchandisers, marketers to be more effective in their day to day work.
Martin Taverner, CTO Watson Customer Engagement UK&I, IBM Watson. You can catch Martin in the Keynote Arena on the 27th September at 2pm.
Google, Shazam, BT
Harnessing the power of data: Identifying your best formula
Henry Eccles, Head of UK Commerce, Global Partnerships EMEA,Google
Jon Davies, Director of Music Partnerships, Shazam
Nicola Millard, Head of Customer Insights and Futures, BT
Sit down with experts across different industries to look into the usability of data and what they have achieved using the data insights.
You can catch Jon, Nicola and Henry in the Keynote Arena on the 27th September at 3pm.
150 Speakers. 15 theatres, 100's of ecommerce providers. All free.
eCommerce Expo continues to evolve each year reflecting the latest industry developments from key influencers giving you clarity on the future direction of your business, this year visitors will have the opportunity to discover the latest tech and fulfilment that will deliver the growth they're looking for in the coming years, as well as be inspired by key industry thought leaders.
*We'll be announcing more keynotes soon!