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Vinesh Patel

Vinesh Patel

Mobile Operations Manager, Sky UK
After graduating from Wolverhampton University in 2002, Vinesh joined Carphone Warehouse under their retail management programme having been unable to find a suitable role in the Computer Sciences field, what was meant to be a few years turned out to be 10, spanning roles in store / warehouse and head office.
Since May 2005 his career has been all about Returns, initially looking after online returns for all Carphone warehouse brands, expanding to managing the end to end process for Returns through all sales channels, wholesale and distribution.
In his last 18 months at Carphone Warehouse accountability extended to head up Reverse Logistics for Carphone Warehouse, Phone House, Geek Squad and the Best Buy business - providing a reverse supply chain solution for the whole group, reducing costs and improving the customer experience hand in hand.
Then moved to Tesco in 2013 after taking a 6 month career break, managing Commercial Terms and Financial Planning, ensuring suppliers were signed up to a firm but fair Returns Agreement and the GM Returns team remained on track to deliver a great customer experience whilst trying reduce costs.
Vinesh now at Sky since October 2015, responsible for the end to end Supply Chain operations of Sky Mobile. Key focusses for 2018 / 2019 are to remove Single Use Plastics from the supply chain, drive innovation in fulfilment and continue to drive reductions in unhappy customer journeys.
 
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