Lois Richards is L&O Lead at Astrid & Miyu. Working with the likes of Harvey Nichols, MATCHESFASHION, Cult Beauty and Tomorrow London, Lois has over 8 years' experience within the Premium Ecommerce industry. Being a part of projects such as a 90-minute delivery service, a Pre-12 New York delivery service as well as the sole implementation of a cosmetic compliance department, Lois has developed an agile change management approach towards this continuously challenging retail landscape. Having celebrated their 10-year anniversary, Astrid & Miyu (A demi-fine jewellery brand) pride themselves on their cult community. After opening 6 new stores in 2022 including a New York boutique, Lois has joined the brand at its pivotal steep growth trajectory phase. The implementation of systems and processes to support the growth of this SME is the primary operational focus for Lois.