In Association with




Turning insight into action – How to get more from your customer feedback

25 Sep 2019
Content & Social Strategies Theatre
Are you listening to your customers? For years customer reviews have been seen as a means to an end. More reviews mean more stars, more stars mean more traffic, and more traffic means more conversions. To unlock the true power of customer feedback, we look beyond the ratings to see how listening closely to your customers gives you the insight you need to get a more holistic view of how your business is being perceived at every stage of the customer journey. Learn how uniting genuine customer reviews alongside the latest in AI-powered sentiment analysis technology is giving eCommerce companies the insights they need to create better customer experiences and improve their brand reputation.
Matt West, CEO - Feefo

Association Partner

  • imrg

Headline Sponsor

  • Selligent Marketing Cloud
  • UK Fast

VIP Lounge Sponsor

  • Mirakl
  • Barclaycard

Lanyard Sponsor

  • Checkout

PR Partner

  • Propeller

Theatre Sponsor

  • Global-e
  • GFS
  • CGTrader
  • Attraqt

Theatre Sponsor

  • Dubai Commercity
  • Avalara
  • Corra
  • Magento

Theatre Sponsor

  • Feefo
  • Metapack
  • Nosto

Media Partner

  • Retail Systems Magazine
  • Modern Retail
  • Elite Business Mag
  • The Paypers
  • Tech HQ
  • Tech Talks


Media Partner

  • Payments & Cards Network
  • E-commerce Nation
  • TechTarget
  • East-West Digital News
  • Retail Tech Review
  • ECE Next


Media Partner

  • Internet World Business
  • Internet World Expo
  • Ecommerce News Europe
  • Loyalty Magazine
  • Retail Connections
  • Disruptive


Media Partner

  • Cross Border Magazine
  • Social Media Portal
  • Elemental
  • Bizibl
  • Essential Retail



  • Biometrics for Ecommerce
  • Pennies


  • Google Digital Garage
  • Style Intelligence
  • Olympia London
  • Copenhagen Capacity


  • Universal Freight Organisation
  • Project Cargo Network
  • Freightbook
  • Cargo Connections