Turning insight into action – How to get more from your customer feedback
25 Sep 2019
Content & Social Strategies Theatre
Are you listening to your customers? For years customer reviews have been seen as a means to an end. More reviews mean more stars, more stars mean more traffic, and more traffic means more conversions. To unlock the true power of customer feedback, we look beyond the ratings to see how listening closely to your customers gives you the insight you need to get a more holistic view of how your business is being perceived at every stage of the customer journey. Learn how uniting genuine customer reviews alongside the latest in AI-powered sentiment analysis technology is giving eCommerce companies the insights they need to create better customer experiences and improve their brand reputation.