eCommerce Expo Hero

Customer & Personalisation Theatre

Sponsored by:

sendinbluePure 360 Fresh Relevance

Effectively bridging the gap between conversion and retention and browser and buyer is no easy feat. Make a beeline for this theatre to discover how leveraging personalisation can drive greater traffic, deliver a more engaging customer browsing experience, reduce abandoned cart rates, and win back hesitant buyers. Pick up actionable insight and be inspired by brands that are getting customer-centricity right!


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Customer & Personalisation Theatre
  1. Sponsor(s)

    4
  2. Chat, Tap, Talk' explores the innovations and behaviours which are reshaping the customer experience in the digital age. Based on a number of years of consumer research, it investigates everything fro ...
  3. Marketers and Ecommerce stores alike love connecting with their readers and customers. The trick not just putting a consistent message in front of your customers, but to deliver it at the right time t ...

    Sponsor(s)

    7
  4. In-store shopping starts online: Businesses with strong online reputations stand out and capture new customers. This session will focus on the three stages of an efficient Online Reputation Management ...

    Sponsor(s)

    1
  5. After starting out as a single person startup 12 years ago, Tinyme has pioneered Mass Customisation in the Australian market and expanded into the UK and US. In 2017 Tinyme was recognised at the Austr ...
  6. In this era of one-click immediacy paired with an abundance of choice, customer loyalty is fleeting and it's increasingly challenging for marketers to define what makes the modern shopper keep coming ...

    Sponsor(s)

    Fresh Relevance
  7. Conversion optimisation is no longer new. Now it’s a vital component of any serious business’s digital marketing - but so many people are getting it completely wrong. After ten years of running a succ ...

    Sponsor(s)

    AWA digital
  8. A data-led discussion about the opportunities and best practices for optimising the customer experience. Putting the customer at the centre of your activities is often championed as the best method fo ...
  9. Nearly 40% of shoppers have left a store to buy from another site because they were overwhelmed with too many - in most cases, 'irrelevant' - options. However, no customers are alike - you should trea ...

    Sponsor(s)

    1
Customer & Personalisation Theatre
  1. It's common to assume that in order to make money you have to spend money. Well this is not the case any more. During this talk Dimitris will talk about how World Anvil skyrocketed within 10 months fr ...
  2. Join Mark for a masterclass covering the essential must-have ingredients for delivering truly inspiring personalisation campaigns and arm yourself with tips on how to avoid the pitfalls of pitiful per ...

    Sponsor(s)

    1
  3. Getting a good grip on personalisation can be a real winner for engaging your audience, but strike the wrong chord and you risk destroying trust, causing offence or simply losing out on what could be ...
  4. Personalisation should be an important part of every online retailer's marketing strategy. However, a large number of brands are still failing to take advantage of the many opportunities to raise conv ...

    Sponsor(s)

    Bunting
  5. With numerous contact centre solutions available discover why a cloud-based solution offers the best option for online retailers.

    Sponsor(s)

    1
  6. Personalisation is the thread that ties together marketing, sales and fulfilment. But what does it really mean? Are customers excited by the fact a retailer sends a ‘happy birthday’ message? And how f ...
  7. Sponsor(s)

    Nosto
  8. Pricing strategies are a well-guarded secret for most online retailers. This is to be expected when one considers how price changes influence trends, what gives more value and how sellers adapt to thi ...

    Sponsor(s)

    1

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