eCommerce Expo Hero

250+ Expert Speakers, 250+ Educational Sessions, 11 Theatres and 1 World-Class Unmissable Event

Click on the links below to filter the conference programme by theatre, or click VIEW ALL so you can see what sessions transpired at a specific time of the day

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Keynote Theatre
  1. Keynote Theatre
  2. Keynote Theatre
    Ann Steer will talk you through her journey at N Brown, a company with over 150 years of experience ...
  3. Keynote Theatre
    Speed and agility to innovate the customer experience will determine the winners in an era of digita ...

    Sponsors

    7
  4. Keynote Theatre
    As marketers, we are all guilty of telling people what to do - it’s a human trait to coax outcomes i ...

    Sponsors

    4
  5. Keynote Theatre
    When it comes to shopping, direct-to-consumer has become something of a trend. This progressive busi ...
  6. Keynote Theatre
    Fintech’s greatest contribution to global ecommerce has been altering and improving the online payme ...
  7. Keynote Theatre
  8. Keynote Theatre
  9. Keynote Theatre
  10. Keynote Theatre
    The world is obsessed with quick fixes. A trip through the digital transformation at Jamie Oliver sh ...
  11. Keynote Theatre
    Presenting Conversion Rate Optimisation learnings and actual result from real A/B test Wayne will pr ...
Customer & Personalisation Theatre
Customer & Personalisation Theatre
  1. Customer & Personalisation Theatre

    Sponsors

    4
  2. Customer & Personalisation Theatre
    Chat, Tap, Talk' explores the innovations and behaviours which are reshaping the customer experience ...
  3. Customer & Personalisation Theatre
    Marketers and Ecommerce stores alike love connecting with their readers and customers. The trick not ...

    Sponsors

    7
  4. Customer & Personalisation Theatre
    In-store shopping starts online: Businesses with strong online reputations stand out and capture new ...

    Sponsors

    1
  5. Customer & Personalisation Theatre
    After starting out as a single person startup 12 years ago, Tinyme has pioneered Mass Customisation ...
  6. Customer & Personalisation Theatre
    In this era of one-click immediacy paired with an abundance of choice, customer loyalty is fleeting ...

    Sponsors

    Fresh Relevance
  7. Customer & Personalisation Theatre
    Conversion optimisation is no longer new. Now it’s a vital component of any serious business’s digit ...

    Sponsors

    AWA digital
  8. Customer & Personalisation Theatre
    A data-led discussion about the opportunities and best practices for optimising the customer experie ...
  9. Customer & Personalisation Theatre
    Nearly 40% of shoppers have left a store to buy from another site because they were overwhelmed with ...

    Sponsors

    1
Cross Border Theatre
Cross Border
  1. Cross Border Theatre
  2. Cross Border Theatre
    As cross-border eCommerce grows, more and more companies are creating best in class solutions to max ...

    Sponsors

    J.P. Morgan
  3. Cross Border Theatre
    For online businesses based in the UK, reaching out to European customers has traditionally been the ...
  4. Cross Border Theatre
    With the continuous rapid growth in number of cross-border ecommerce shoppers, there is an unmissabl ...

    Sponsors

    4
  5. Cross Border Theatre
    With B2B e-commerce forecasted by industry analyst Frost and Sullivan to become twice the size of B2 ...

    Sponsors

    Amazon
  6. Cross Border Theatre
    As Ecommerce continues to expand and increasing numbers of consumers buy from outside the borders of ...

    Sponsors

    Direct Link Europe
  7. Cross Border Theatre
    A comprehensive product information management process and the ability to deliver a better product e ...

    Sponsors

    Akeneo
  8. Cross Border Theatre
    E-commerce in Europe is thriving, and as consumers hunt for cheaper options, specific brands and mor ...

    Sponsors

    4
  9. Cross Border Theatre
    The Supreme Court overturned a 20 year old case earlier this year meaning States are looking to char ...

    Sponsors

    Avalara
  10. Cross Border Theatre
    Retailers looking for new international opportunities would be wise to look Down Under. Australians ...
  11. Cross Border Theatre
    The General Data Protection Regulation (GDPR) has created much hype this year. Many retailers have b ...

    Sponsors

    45      Trusted Shops GmbH
Delivery and Logistics
  1. Delivery and Logistics
  2. Delivery and Logistics
    "Who is driving the needs of your ecommerce and supply chain?". The ultimate answer is not the compa ...

    Sponsors

    ModusLink
  3. Delivery and Logistics
    Richard Davies, MD, takes you on the journey of how Hatton’s Model Railways has grown into a global ...

    Sponsors

    1
  4. Delivery and Logistics
    Peter will share his insights into some of the challenges in ecommerce distribution, question how mu ...

    Sponsors

    1
  5. Delivery and Logistics
    Real innovation or flights of fancy? This panel session will ask expert retailer practitioners what ...
  6. Delivery and Logistics
    Vinesh will share his insights into keeping products sold, having the optimal process for both busin ...
  7. Delivery and Logistics
    Seven Senders will share its expert insights into how to optimize the customer journey after check-o ...

    Sponsors

    SEVEN SENDERS
  8. Delivery and Logistics
    To survive on the High Street you can’t stand still.  A carrier agnostic click & collect network all ...

    Sponsors

    PayPoint
Omnichannel
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  1. Omnichannel
    Everyday, your customers are telling you exactly what they want, exactly what's important to them, a ...

    Sponsors

    yotpo
  2. Omnichannel
    Ciaran Bollard, CEO of leading European digital commerce platform, Kooomo will share his insights in ...

    Sponsors

    Kooomo
  3. Omnichannel
    It is more crucial than ever that brands are available to engage and support their customers, wherev ...

    Sponsors

    1
  4. Omnichannel
    The impact that blockchain will have on retailers is huge! Companies that are educated in how to imp ...
  5. Omnichannel
    We are now in an era where people have unprecedented power, influence and expectations, but also a l ...

    Sponsors

    g
  6. Omnichannel
    The journey of transforming an predominately store based retailer into a multichannel one
  7. Omnichannel
    The changes in technology, regulations and consumer attitudes have not fundamentally changed what we ...

    Sponsors

    1
  8. Omnichannel
    According to Forrester, B2B ecommerce will be a $1.1 trillion market by 2020. Gartner has predicted ...

    Sponsors

    1
  9. Omnichannel
    A look at the challenges of Omni-Channel Marketing and how to use technology to automate, streamline ...

    Sponsors

    Related Digital
  10. Omnichannel

    Sponsors

    Magento
Keynote Theatre
  1. Keynote Theatre
  2. Keynote Theatre
  3. Keynote Theatre
    Grizzled CMO Will Harris was an early evangelist for social and digital media, and is now raising qu ...
  4. Keynote Theatre
    Blockchain is the talk of - well, everything - in business. But how does it apply in people’s everyd ...
  5. Keynote Theatre
    KABAB founder Phil Hinitt talks with his business advisor Darren Williams, about the journey from St ...
  6. Keynote Theatre
    The trailblazing players of the martech world line up on the keynote stage to battle out their diffe ...
  7. Keynote Theatre
    Domino’s is a brand known by everyone as the leading Pizza Delivery Operator in the U.K. In recent y ...
  8. Keynote Theatre
    The retail industry is experiencing turbulent times in 2018- but how is the online market performing ...
Customer & Personalisation Theatre
Customer & Personalisation Theatre
  1. Customer & Personalisation Theatre
    It's common to assume that in order to make money you have to spend money. Well this is not the case ...
  2. Customer & Personalisation Theatre
    Join Mark for a masterclass covering the essential must-have ingredients for delivering truly inspir ...

    Sponsors

    1
  3. Customer & Personalisation Theatre
    Getting a good grip on personalisation can be a real winner for engaging your audience, but strike t ...
  4. Customer & Personalisation Theatre
    Personalisation should be an important part of every online retailer's marketing strategy. However, ...

    Sponsors

    Bunting
  5. Customer & Personalisation Theatre
    With numerous contact centre solutions available discover why a cloud-based solution offers the best ...

    Sponsors

    1
  6. Customer & Personalisation Theatre
    This session will cover a summary of the back to story to the Comparison Shopping Partners (CSS) opp ...

    Sponsors

    connexity
  7. Customer & Personalisation Theatre
    Personalisation is the thread that ties together marketing, sales and fulfilment. But what does it r ...
  8. Customer & Personalisation Theatre

    Sponsors

    Nosto
  9. Customer & Personalisation Theatre
    Pricing strategies are a well-guarded secret for most online retailers. This is to be expected when ...

    Sponsors

    1
Cross Border Theatre
Cross Border
  1. Cross Border Theatre
    This speech designed as a solution to assess how businesses should evolve to extract the most valuab ...
  2. Cross Border Theatre
    With more than 1.7 billion online shoppers worldwide, and 50% buying cross-border, there is an enorm ...

    Sponsors

    6
  3. Cross Border Theatre
    When expanding internationally, online visibility, content localisation and addressing cultural conv ...
  4. Cross Border Theatre
    Many retailers and brands are increasingly looking to international markets for growth opportunities ...

    Sponsors

    w
  5. Cross Border Theatre
    It is a weird world for companies who trade internationally at the moment, with the swell of politic ...

    Sponsors

    WorldFirst
  6. Cross Border Theatre
  7. Cross Border Theatre
    China’s highly dynamic marketing ecosystem poses unique challenges for marketers but navigating it s ...

    Sponsors

    IPinYou
  8. Cross Border Theatre
    Looking to launch or expand in Asia? Concerned about all of the complications around importing, duti ...
  9. Cross Border Theatre
    As Ecommerce continues to expand and increasing numbers of consumers buy from outside the borders of ...
Delivery and Logistics
  1. Delivery and Logistics
  2. Delivery and Logistics
    We love parcels. We pick up, sort, transport and deliver over a billion of them each year - In fact ...

    Sponsors

    Royal Mail
  3. Delivery and Logistics
    Presenting IMRGs latest findings on the cost of failed delivery ‘Valuing Home Delivery Review 2018’. ...
  4. Delivery and Logistics
    The last 5 years have seen myriad talks about Click & Collect – most of which are actually sales pre ...

    Sponsors

    Doddle 

    Neopost Shipping

  5. Delivery and Logistics
  6. Delivery and Logistics
    The Christmas sales uplift is becoming more and more pronounced: what does this mean for fulfilment ...
  7. Delivery and Logistics
    IMRG track hundreds of metrics for 200 UK retailers. In this presentation we’ll reveal how their del ...
Omnichannel
8
  1. Omnichannel
    As retailers look to further cut costs and make efficiency savings in a dwindling bricks & mortar ma ...

    Sponsors

    maginus
  2. Omnichannel
    People take action based on great experiences. The interaction between a brand and customer is an op ...

    Sponsors

    7
  3. Omnichannel
  4. Omnichannel
    Conversational Commerce is disrupting the traditional interface of eCommerce, as messaging and chat ...

    Sponsors

    IBM
  5. Omnichannel
    It’s a question every online business is asking, because when competition is fierce, business succes ...

    Sponsors

    5
  6. Omnichannel
    With only 2 months left until Black Friday, there’s still time to do some preparation to get your we ...
  7. Omnichannel
    Consumers want to buy and return goods across any channel, from wherever and at any time - with ease ...
  8. Omnichannel

    Sponsors

    1
  9. Omnichannel
    In this practical workshop, Dave Chaffey of Smart Insights will explore best practices and technolog ...
  10. Omnichannel
    In June 2018, as a result of an EU competition ruling and £2bn fine, Google Shopping started aggress ...

    Sponsors

    SearchStar Ltd

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