Warning issued over Amazon Prime phishing scam

Warning issued over Amazon Prime phishing scam

Warning issued over Amazon Prime phishing scam

22 Jul 2020
Martyn Landi, PA Technology Correspondent
The Chartered Trading Standards Institute (CTSI) has urged the public to be wary of scam emails claiming to be linked to Amazon Prime accounts.

A scam where fraudsters pose as Amazon customer service staff to steal personal information has been flagged by the Chartered Trading Standards Institute (CTSI).

It warns that people are being contacted with emails and phone calls claiming they have opened an Amazon Prime account.

The scammers then inform the recipient that the account was opened fraudulently through a security flaw on their computer and, posing as Amazon customer service representatives, ask to be given remote access to a user’s computer to fix the breach – enabling them to then steal personal information including passwords and bank details.

One email version of the scam also claims the recipient has started an Amazon Music subscription for £28.99 a month and tells them to click a link and enter their bank card details in order to receive a refund, but their details are instead sent straight to the scammers.

Booming ecommerce leading to increased consumer vulnerability?

Katherine Hart, lead officer at CTSI, said the coronavirus pandemic and the extra time people are spending online makes them more vulnerable to such scams.

“Due to the Covid-19 pandemic, people are spending more time at home and more people are using internet platforms for shopping than ever before,” she said.

“Phishing scams targeting users of big platforms like Amazon have existed for a long time, but the current crisis has made them more vulnerable.

“Amazon will never cold-call customers, nor ask for remote computer access or payment over the phone.

“Do not give any details to the caller, and always verify directly with Amazon by logging into your official account and contacting customer support.

“Anyone who receives these calls or emails should report them to Action Fraud, or if in Scotland report it to Police Scotland by dialling 101.”

CTSI also encouraged anyone who receives what they believe to be a scam email to send it to the National Cyber Security Centre (NCSC), which launched a scam-reporting service earlier this year.

In a statement, Amazon said: “We take phishing and spoofing attempts on our customers seriously, and will never call a customer for payment outside of our website.

“If a customer has concerns or receives a call they believe is not from Amazon, they can check the Amazon.co.uk help pages.”

News for You

Loading
View all Content Hub
Loading
  • You can't not be here, it's one of those places that if you work in software or work in ecommerce you have to be here
    Akeneo
  • "The content, people and footfall has been amazing. Every single year it gets bigger and better."
    Klarna
  • The quality of the delegates have been excellent. You've got a lot of Manager and Director roles in attendance
    Avalara
  • "It's a buzzing event. It's the who's who in the retail industry"
    Oracle NetSuite
  • Seamless, very efficient, and the audience we're looking for. Perfect.
    Dubai Commercity
  • In terms of the footfall, it's by far the biggest business Show that we do
    Orderwise
  • It's been really busy, all the conversations we have had are with people that are looking for solutions and have got problems to solve
    GFS
  • We have had lots of really good conversations with relevant brands for us, there’s a lot of people attending, both our partners that we can just network with, but also our customers and prospects.
    Nosto
  • It's a much larger scale than what I was expecting, the atmosphere has been buzzing
    Hermes UK
  • We are super satisfied. We've been able to actually meet our customer and potential customers and the target group is spot on
    DS Smith ePack

Sponsors & Partners

We couldn't run the event without the support of our fantastic sponsors & partners

Until the show opens:


Register Now