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The Global Pulse: Ecommerce After COVID-19
Your guide to how the COVID-19 has impacted ecommerce in the UK and around the world. Learn how buyer behaviours have shifted throughout the pandemic and how you can adapt to better meet expectations.
For this study, we surveyed over 2,000 consumers in the US, UK, Canada, and Australia. Some of the most interesting findings from that survey include:
· The majority of consumers in every geo but the UK have begun shopping in stores again.
· Despite that fact, the majority across all geos still prefer to shop online post-COVID.
· Small business support remains high. The majority of consumers are now willing to pay slightly more to support a small business.
· Nearly 45% of consumers are less likely to shop with retailers that don’t offer curbside pickup after the pandemic.
· The vast majority of consumers want full visibility into expected shipping timelines before making an online purchase.
News for You
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Are you ready for eCommerce Expo and Technology for Marketing?
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Raconteur in the Times Future of Ecommerce Report is available to download
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Community and cultural change for retailers in 2021
03 Jun 2021 Ben SillitoeFostering a greater sense of community should be a key target for retailers in 2021 in whatever channel one operates on, according to many of the presentations at March’s expo. The growth in retail su ... -
Brand new book and Mini MBA proves Customer Experience is key to building a sustainable business.
03 Jun 2021 Tiffiny HoggMartin Newman, widely known as The Consumer Champion, has put his 38 years of experience in consumer-facing businesses into his new book; ‘The Power of Customer Experience,’ and a brand new Mini MBA i ...
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