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The Global Pulse: Ecommerce After COVID-19
Your guide to how the COVID-19 has impacted ecommerce in the UK and around the world. Learn how buyer behaviours have shifted throughout the pandemic and how you can adapt to better meet expectations.
For this study, we surveyed over 2,000 consumers in the US, UK, Canada, and Australia. Some of the most interesting findings from that survey include:
· The majority of consumers in every geo but the UK have begun shopping in stores again.
· Despite that fact, the majority across all geos still prefer to shop online post-COVID.
· Small business support remains high. The majority of consumers are now willing to pay slightly more to support a small business.
· Nearly 45% of consumers are less likely to shop with retailers that don’t offer curbside pickup after the pandemic.
· The vast majority of consumers want full visibility into expected shipping timelines before making an online purchase.
News for You
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Returns have now become imperative for any retail businesses, be it online or offline. 2021 saw a peak in returns rate at a 16.6% average according to a recent survey done by National Retail Federatio ... -
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Worldline releases new research findings into online consumer shopping behaviour
23 Mar 2022 Worldline• Ethical considerations are important amongst younger UK consumers • Consumers are more comfortable to make purchases when two-factor authentication is available on the store’s website
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