Parcel Monitor: An Introduction to Returns Management in E-Commerce

Parcel Monitor: An Introduction to Returns Management in E-Commerce

Parcel Monitor: An Introduction to Returns Management in E-Commerce

Returns have now become imperative for any retail businesses, be it online or offline. 2021 saw a peak in returns rate at a 16.6% average according to a recent survey done by National Retail Federation and Appriss Retail. Given the high cost and frequency of returns in today’s retail landscape, implementation of a proper returns management process is more crucial than ever. 

Returns have now become imperative for any retail businesses, be it online or offline. 2021 saw a peak in returns rate at a 16.6% average according to a recent survey done by National Retail Federation and Appriss Retail. Given the high cost and frequency of returns in today’s retail landscape, implementation of a proper returns management process is more crucial than ever. 

 

On that note, Parcel Monitor had the pleasure of discussing this with Justin Irvine, Director-Global Head of Produce at SEKO on benefits and challenges of offering returns as well as tips on kickstarting an effective returns strategy in e-commerce. Here are some of the key takeaways from this: 

  • The flexibility and frictionless nature of returns allows customers to make purchases with confidence. This can further enhance overall customer satisfaction and brand loyalty.

  • There has been a shift in perspective with regards to returns –  from being seen as a cost on the balance sheet to one that is seen as a critical part of customer acquisition and retention.  

  • Balancing both sustainability and costs of returns remains a big challenge for retailers regardless of industry.

  • Optimize your returns strategies by diversifying returns options such as pick-up and drop-off (PUDO) and direct returns, as well as aligning closely with important metrics like Customer Satisfaction Score (CSAT)

Discover more about returns management here!

About Parcel Monitor 

 

Parcel Monitor is the leading platform for e-commerce logistics insights. By leveraging on our data capabilities, Parcel Monitor creates an open space for the ecosystem to discover, collaborate and innovate. 

 

Through data and the collective wisdom of the community, we believe we can inspire change in e-commerce logistics and deliver a better experience for consumers, merchants, and carriers. 

Source: https://bit.ly/3n1Z1jO



 

News for You

Loading
View all Content Hub
Loading
  • You can't not be here, it's one of those places that if you work in software or work in ecommerce you have to be here
    Akeneo
  • "The content, people and footfall has been amazing. Every single year it gets bigger and better."
    Klarna
  • The quality of the delegates have been excellent. You've got a lot of Manager and Director roles in attendance
    Avalara
  • "It's a buzzing event. It's the who's who in the retail industry"
    Oracle NetSuite
  • Seamless, very efficient, and the audience we're looking for. Perfect.
    Dubai Commercity
  • In terms of the footfall, it's by far the biggest business Show that we do
    Orderwise
  • It's been really busy, all the conversations we have had are with people that are looking for solutions and have got problems to solve
    GFS
  • We have had lots of really good conversations with relevant brands for us, there’s a lot of people attending, both our partners that we can just network with, but also our customers and prospects.
    Nosto
  • It's a much larger scale than what I was expecting, the atmosphere has been buzzing
    Hermes UK
  • We are super satisfied. We've been able to actually meet our customer and potential customers and the target group is spot on
    DS Smith ePack

Sponsors & Partners

We couldn't run the event without the support of our fantastic sponsors & partners

Until the show opens:


Register Now