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In this interview, ECE's Keren Bowman catches up with Martin Newman, Founder of The Customer First Group and one of the world’s leading experts on customer experience, consumer behaviour, multichannel operations and e-commerce.
Martin founded the company in 2019 based on the belief that customer-centricity is paramount to success and longevity in business. Martin works with consumer-facing businesses and brands across retail, FMCG, financial services, automotive, travel, food & beverage and leisure to help them improve their customer experience and drive customer-centric transformation.
Ahead of the 2020 virtual edition of eCommerce Expo, Keren and Martin chatted about the future of e-commerce and everything from customer experience to personalisation, the importance of diversity and employee empowerment and the meaning of customer-centric transformation.
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"It's more important than ever to invest in technology and innovation" Watch the interview with Michele Alessandrini, Head of Cloud Adoption, Net-A-Porter Group
24 Sep 2020 Keren BowmanAhead of the 2020 Virtual eCommerce Expo next week, we caught up with Michele Alessandrini, who leads Cloud Adoption at Net-A-Porter, the world's leading online luxury fashion retailer. -
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What's been the impact of COVID-19 on cross-border ecommerce? Video interview with Neil Kuschel, CEO, Global-e
23 Sep 2020 Keren BowmanThe impact of COVID-19 on cross-border eCommerce: Best practices to increase international online sales during challenging times -
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Take a seat and learn how the D2C model is changing and evolving to soar higher
16 Sep 2020 Branwell Johnson, Director of Content, Propeller GroupThe internet gave the early D2C start-ups potentially unlimited reach and a way to connect to customers in a personal, unique way. First wave players, such as Dollar Shave Club, excited the media with ... -
Watch 'How to develop a personalised experience that exceeds customer expectations' webinar on-demand
11 Sep 2020 eCommerce Expo & Fresh RelevanceIn this panel discussion we discuss how retailers can create a unique relationship with each shopper and set their business up for success. -
eCommerce Expo Virtual 2020: In conversation with Connie Nam
01 Sep 2020 Sam TidmarshHow are you? How have you found lockdown? Good, thank you! Lockdown was initially stressful, having to adapt to the pandemic almost overnight but we managed the situation really well as a team. Lookin ...
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