eCommerce Expo Virtual 2020: Interview with Martin Newman

eCommerce Expo Virtual 2020: Interview with Martin Newman

eCommerce Expo Virtual 2020: Interview with Martin Newman

17 Sep 2020
Keren Bowman

In this interview, ECE's Keren Bowman catches up with Martin Newman, Founder of The Customer First Group and one of the world’s leading experts on customer experience, consumer behaviour, multichannel operations and e-commerce.

Martin founded the company in 2019 based on the belief that customer-centricity is paramount to success and longevity in business. Martin works with consumer-facing businesses and brands across retail, FMCG, financial services, automotive, travel, food & beverage and leisure to help them improve their customer experience and drive customer-centric transformation.

Ahead of the 2020 virtual edition of eCommerce Expo, Keren and Martin chatted about the future of e-commerce and everything from customer experience to personalisation, the importance of diversity and employee empowerment and the meaning of customer-centric transformation.

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  • You can't not be here, it's one of those places that if you work in software or work in ecommerce you have to be here
  • "The content, people and footfall has been amazing. Every single year it gets bigger and better."
  • The quality of the delegates have been excellent. You've got a lot of Manager and Director roles in attendance
  • "It's a buzzing event. It's the who's who in the retail industry"
    Oracle NetSuite
  • Seamless, very efficient, and the audience we're looking for. Perfect.
    Dubai Commercity
  • In terms of the footfall, it's by far the biggest business Show that we do
  • It's been really busy, all the conversations we have had are with people that are looking for solutions and have got problems to solve
  • We have had lots of really good conversations with relevant brands for us, there’s a lot of people attending, both our partners that we can just network with, but also our customers and prospects.
  • It's a much larger scale than what I was expecting, the atmosphere has been buzzing
    Hermes UK
  • We are super satisfied. We've been able to actually meet our customer and potential customers and the target group is spot on
    DS Smith ePack

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