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AI is Transforming the Way Customer Service Teams Work In 2021
Providing fast, always-on, personalized shopping experiences has traditionally been challenging.
To develop loyal, repeat customers, online businesses need to be prepared to personalize their interactions and offer different ways to resolve inquiries, quickly. This can make customer support complex and time-consuming.
Enter Gorgias, whose machine learning Helpdesk automates up to 25% of commonly asked questions and frees up your team and transforms them from support agents into sales machines.
From one single platform, brands can offer effective and fast customer support, regardless of the communication channel.
Learn how Gorgias can help D2C brands optimize their customer experience and support to reduce first response & resolution time while increasing service and satisfaction
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International relations and humanising eCommerce
30 Mar 2021 Ben Sillitoe, Journalist, Sillitoe MediaIn March 2021 alone, two of the UK’s largest retailers announced major international eCommerce plays with Marks & Spencer expanding online to 46 new markets, and B&Q revealing plans to launch physical ... -
Social Commerce: Michelle Whelan, UK CEO, VMLY&R COMMERCE Q&A
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Social commerce comes of age at eCommerce Expo
25 Mar 2021 Ben SillitoeAt eCommerce Expo virtual in association with Technology for Marketing, the industry cumulatively evaluated the significant trends that arose out of this period and delivered thought-provoking insight ... -
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Artificial intelligence (AI) has been considered for a long time to be something that is only used by huge businesses with enormous financial power and access to big data. But the truth is that AI can ... -
Personalisation, first-party data and the subscription economy
11 Mar 2021 Ben Sillitoe, Journalist- Sillitoe MediaTwo weeks ago, eCommerce Expo 2021 virtual, in association with Technology for Marketing became a platform to voice collaborative insights on what’s really happening in the digital commerce world. Rea ... -
Subscription models to retail media: How is ecommerce changing right now?
10 Mar 2021 Lizzy HillierThe events of 2020 have fundamentally changed the course of ecommerce. So, what can marketers and brands expect over the coming 12 months? Our own Richard Robinson, Managing Director of Xeim Engage, a ...
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