)
AI is Transforming the Way Customer Service Teams Work In 2021
Providing fast, always-on, personalized shopping experiences has traditionally been challenging.
To develop loyal, repeat customers, online businesses need to be prepared to personalize their interactions and offer different ways to resolve inquiries, quickly. This can make customer support complex and time-consuming.
Enter Gorgias, whose machine learning Helpdesk automates up to 25% of commonly asked questions and frees up your team and transforms them from support agents into sales machines.
From one single platform, brands can offer effective and fast customer support, regardless of the communication channel.
Learn how Gorgias can help D2C brands optimize their customer experience and support to reduce first response & resolution time while increasing service and satisfaction
News for You
-
)
This is a pivotal moment for ecommerce marketers. As brick-and-mortar stores reopen and customers return to shopping in person, today’s marketing decisions will decide how many new customers ecommerce ... -
No-one knows what the future of commerce entails but it’s important we discuss it
12 May 2021 Ben Sillitoe, Journalist, Sillitoe MediaInstead of looking back on what has happened to the world of commerce in these challenging last 12 months, the brands set for success in 2021 and beyond are those with a strong eye on the future. -
)
International relations and humanising eCommerce
30 Mar 2021 Ben Sillitoe, Journalist, Sillitoe MediaIn March 2021 alone, two of the UK’s largest retailers announced major international eCommerce plays with Marks & Spencer expanding online to 46 new markets, and B&Q revealing plans to launch physical ... -
Social Commerce: Michelle Whelan, UK CEO, VMLY&R COMMERCE Q&A
25 Mar 2021 Michelle WhelanAfter March virtual, we caught up with Michelle Whelan, UK CEO, VMLY&R COMMERCE. Hear her fascinating insights on how social commerce is evolving and the impact of COVID-19. Plus an inside scoop on th ... -
Social commerce comes of age at eCommerce Expo
25 Mar 2021 Ben SillitoeAt eCommerce Expo virtual in association with Technology for Marketing, the industry cumulatively evaluated the significant trends that arose out of this period and delivered thought-provoking insight ...
.jpg)
.png)
