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AI is Transforming the Way Customer Service Teams Work In 2021
Providing fast, always-on, personalized shopping experiences has traditionally been challenging.
To develop loyal, repeat customers, online businesses need to be prepared to personalize their interactions and offer different ways to resolve inquiries, quickly. This can make customer support complex and time-consuming.
Enter Gorgias, whose machine learning Helpdesk automates up to 25% of commonly asked questions and frees up your team and transforms them from support agents into sales machines.
From one single platform, brands can offer effective and fast customer support, regardless of the communication channel.
Learn how Gorgias can help D2C brands optimize their customer experience and support to reduce first response & resolution time while increasing service and satisfaction
News for You
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Raconteur in the Times Future of Ecommerce Report is available to download
03 Jun 2021 VariousWe’re excited to announce that we have partnered with Raconteur to publish a report on the 'Future of Ecommerce' in The Times. This 16-28 page report highlights trends and innovations in ecommerce to ... -
Community and cultural change for retailers in 2021
03 Jun 2021 Ben SillitoeFostering a greater sense of community should be a key target for retailers in 2021 in whatever channel one operates on, according to many of the presentations at March’s expo. The growth in retail su ... -
Brand new book and Mini MBA proves Customer Experience is key to building a sustainable business.
03 Jun 2021 Tiffiny HoggMartin Newman, widely known as The Consumer Champion, has put his 38 years of experience in consumer-facing businesses into his new book; ‘The Power of Customer Experience,’ and a brand new Mini MBA i ... -
Your Cross-border Ecommerce Virtual Wrap Up
03 Jun 2021 eCommerce Expo & Department for International TradeJust in case you missed ‘Expanding Internationally: Grow Your Business via Ecommerce’ [Hyperlink: https://www.ecommerceexpo.co.uk/2021-cross-border-ecommerce] on 26th & 27th May 2021, you still have ... -
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This is a pivotal moment for ecommerce marketers. As brick-and-mortar stores reopen and customers return to shopping in person, today’s marketing decisions will decide how many new customers ecommerce ...
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