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AI is Transforming the Way Customer Service Teams Work In 2021
Providing fast, always-on, personalized shopping experiences has traditionally been challenging.
To develop loyal, repeat customers, online businesses need to be prepared to personalize their interactions and offer different ways to resolve inquiries, quickly. This can make customer support complex and time-consuming.
Enter Gorgias, whose machine learning Helpdesk automates up to 25% of commonly asked questions and frees up your team and transforms them from support agents into sales machines.
From one single platform, brands can offer effective and fast customer support, regardless of the communication channel.
Learn how Gorgias can help D2C brands optimize their customer experience and support to reduce first response & resolution time while increasing service and satisfaction
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Get to know Fiona Gordon, Ogilvy's CEO
23 Sep 2021 eCommerce Expo MarketingHaving made your way up to CEO at Ogilvy, you’ve worked across several retail clients. Can you explain the importance cross channel commerce is in creating an effective brand experience? - Read more t ... -
“2020 will be remembered as the year people digitally transformed.” In an interview with Richard Robinson
19 Aug 2021Ahead of the Ecommerce Expo & Technology for Marketing September events, we caught up with Richard Robinson. Richard is Managing Director of Xeim Engage, incorporating Econsultancy & Oystercatchers an ... -
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Are you ready for eCommerce Expo and Technology for Marketing?
22 Jul 2021 Harriet Fawcett, CloserStill MediaAfter a huge success in 2020 and March 2021, eCommerce Expo and Technology for Marketing are back again, this time taking place virtually on 28th – 30th September 2021. Brought to you by CloserStill M ...
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