It is likely that COVID-19 will have a lasting impact on how your company operates, and how customers engage.
With so many people social distancing, interacting with your customers with a responsible and informed strategy is paramount to ensuring their loyalty in both the short and long term.
In this webinar, our panellists share how to:
- Develop data-driven decision-making - segment, target and engage customers to understand their needs.
- Align with the right channels and touchpoints to improve digital engagement with your customers.
- Effectively communicate with your customers and respond appropriately to political/economics escalations.
- Sam Tidmarsh (Content Lead, CloserStill Media)
- Gareth Mellor (Marketing Director UK & Europe, Kobalt Music / AWAL)
- Letizia Marchetti (European Loyalty Manager, Walgreens Boots Alliance)
- Ira Krachanovskaya (Growth Hacker, BP Launchpad)