The 2025 eCommerce Awards: Celebrating Excellence and Innovation in eCommerce
)
The 2025 eCommerce Awards are now open for entries, and the search for the industry's best is officially on. Now in their 19th year, these prestigious awards, organised by the eCommerce Expo team in partnership with IMRG, recognise the achievements of eCommerce agencies, service providers, and retailers. Winning one of these coveted awards offers invaluable recognition, highlighting the innovation and dedication that drive success in the industry.
Categories to Suit Every Organisation
The eCommerce Awards are open to organisations of all sizes, from startups to large corporations, and from local businesses to international retailers. With several award categories to choose from, there is an opportunity for every team to showcase their achievements. Here are the key categories for 2025:
IMRG Gold Awards
The most coveted accolades in the eCommerce industry, the IMRG Gold Awards celebrate the very best:
- B2C Website of the Year - Recognises the top-performing business-to-consumer websites that have elevated the online shopping experience, delivering outstanding performance, and generating remarkable customer satisfaction.
- B2B Website of the Year - Highlights the outstanding websites that exemplify excellence in the B2B space.
- Best Small Retailer of the Year - (£0-10m revenue) recognises a small retailer that has shown exceptional creativity, resilience, and business excellence in a competitive market.
- Best Mid-Size Retailer of the Year - (£10-100m revenue) recognises a mid-size retailer that has shown exceptional creativity, resilience, and business excellence in a competitive market.
- Best Large Retailer of the Year - (£100m + revenue) recognises a large retailer that has shown exceptional creativity, resilience, and business excellence in a competitive market.
- Team of the Year - Honours the team that has consistently demonstrated outstanding performance, innovation, and collaboration in driving the success of an eCommerce business.
- Star Under 30 - This award celebrates rising stars who have driven growth, implemented groundbreaking strategies, and played a key role in shaping the future of online retail.
- Leader of the Year - The eCommerce Leader of the Year Award recognises a visionary leader who has made significant contributions to the growth and success of eCommerce.
Innovation Awards
Innovation lies at the heart of eCommerce, and these categories celebrate those who push boundaries:
- Use of AI - Celebrates companies who are transforming eCommerce through artificial intelligence.
- Payment Solution - Recognises the platform or technology that has enhanced payment processes, improved transaction security, and streamlined the checkout experience, driving greater efficiency and customer satisfaction.
- Re-Platform - Showcases a commitment to ongoing innovation and continuous improvement.
- Digital Marketing - Celebrates the exceptional creativity, strategy, and execution demonstrated by a company in leveraging digital marketing techniques to achieve outstanding results in the eCommerce industry.
- Merchandising Solution - Recognises the platform or technology that has improved product discovery, enhanced customer engagement, and driven higher conversions through innovative merchandising strategies.
- New Website - Celebrates websites that have recently emerged with a captivating and innovative online presence, making a significant mark in their respective industries.
Excellence Awards
This category acknowledges the core areas of eCommerce that are fundamental to success:
- B2C UX - Recognises the top-performing business-to-consumer (B2C) ecommerce websites that excel in providing exceptional user experiences.
- Cross Border - Acknowledges companies that have effectively navigated the complexities of cross-border expansion, overcoming cultural, logistical, regulatory, and competitive challenges to establish a strong presence and achieve remarkable business results.
- Delivery Excellence - Celebrates brands, retailers, logistics providers, and technology innovators who are transforming online shopping logistics through cutting-edge delivery solutions.
- Platform - Recognises the platform or technology that has empowered businesses to grow, enhanced the customer shopping experience, and set new standards for performance, scalability, and innovation in online retail.
- Agency - Recognises the outstanding performance and expertise of agencies that specialise in helping businesses thrive in the digital commerce space.
- Support Business - Recognises the business that has consistently demonstrated exceptional commitment, expertise, and innovation in helping eCommerce companies achieve their goals and deliver exceptional customer experiences.
- Customer Service - Celebrates the exceptional dedication and excellence demonstrated by a company in delivering outstanding customer service experiences within the eCommerce industry.
Key Dates and Early Bird Offer
The 2025 eCommerce Awards are designed to help organisations gain industry recognition, and there are key dates you won’t want to miss:
-
Submit your intention to enter by April 4th to save £45 per entry.
-
Final entry deadline: 2 May.
-
The winners will be announced on 24 September 2025 at the ceremony at indigo at The O2 in London.
Join Past Winners of Distinction
In previous years, the eCommerce Awards have recognised some of the biggest names and most innovative companies in the industry. Last year, winners included Tesco Mobile by SQLI, French Bedroom, Visualsoft Ltd, MontyPay, Farrow & Ball, Nibble, Lucky Saint | B Corp™, John Lewis & Partners, Holland & Barrett and many more. These companies represent the high standards set by the awards, and they stand as proof of what can be achieved through dedication, innovation, and leadership.
Hear from Past Winners
 |
 |
 |
The eCommerce Awards are not just about recognition—they inspire teams to continue striving for excellence. Past winners have shared how meaningful the awards are to their businesses:
-
“Recognition at the eCommerce Awards is hugely motivating for our team. As a small challenger brand up against companies with bigger budgets and bigger teams, awards like this give us confidence that our hard work and hungry culture is supercharging our performance.”
-
“We were SO excited to win last night, the whole team is buzzing.”
-
“Thank you so much for hosting such a fantastic event! We truly enjoyed the ceremony and are thrilled with the recognition.”
Become an eCommerce Awards Sponsor
If your business wants to increase its visibility during the event, consider becoming an eCommerce Awards sponsor. Sponsorship packages are available to suit any budget, allowing your company to align with the best and brightest in eCommerce. Sponsoring the awards is an excellent way to gain exposure to top industry decision-makers and show your commitment to supporting innovation in the eCommerce space.
About the eCommerce Awards
Since 2007, the eCommerce Awards have been recognising the best of the best in the eCommerce space. Independently judged by industry experts, the awards provide businesses with the opportunity to showcase their innovative work and gain significant industry recognition.
Start your entries today and showcase your business as a leader in eCommerce.
Latest News
-
)
Elevate your customer engagement strategy with Anish Chadda, VP of Product at MessageBird -
)
Join us for this session with Nick Hague, Author, Director, and Podcast Host of B2B International and The B2B Insights Podcast, as he unveils the secrets to supercharging your B2B brand experience ! -
)
In this session at eCommerce Expo, Gaston Tourn, Chief Marketing Officer at Curio, delved into the realm of storytelling, drawing inspiration from none other than the literary giant, Ernest Hemingway. ... -
)
Michael Scholz, VP of Product and Customer Marketing at commercetools, provides invaluable insights into adopting a composable commerce approach for crafting exceptional shopping experiences. Let's de ... -
)
This eCommerce Expo session brought to light valuable insights on creating a robust seller strategy for marketplace and dropship platforms. -
)
From accelerated processes to emotional nuance, explore how AI is reshaping retail for enhanced customer experiences and operational efficiency. -
)
Unlock the secrets to a culturally inclusive gifting season as visionary speakers Christopher Kenna, Debbie Ellison, and Charlene Overend share their insights in this compelling Technology for Marketi ... -
)
From navigating involuntary churn challenges to Vindicia's game-changing payment recovery solution, discover how to transform your eCommerce connections for unparalleled customer experiences. -
)
Join experts at ASOS and FoxIntelligence as they unravel the trends that shaped eCommerce in 2023 -
)
In the ever-evolving landscape of eCommerce, where competition is fierce and consumer choices abundant, the key to sustained success lies in unlocking the power of customer retention. Discover exclusi ... -
)
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns. -
)
Retailers continually grapple with the quest for an optimal conversion rate. IMRG, the UK's eCommerce association, unravels the complexities surrounding industry conversion rates. -
)
In the ever-evolving landscape of retail and e-commerce, staying ahead of the curve is paramount for businesses looking to thrive during the peak shopping season. -
)
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns. -
)
Discover a career journey from corporate to charity, AI and LinkedIn insights, and the future of marketing from an industry influencer. -
)
Discover how TikTok is shaping the live shopping revolution and future trends in social commerce with Shahriyar Hassan, TikTok Shop expert and Growth and Strategy Manager. -
.png/fit-in/500x500/filters:no_upscale())
IMRG – The UK Ecommerce Association presents a Halloween-themed directors networking event (18 Oct). -
)
It’s just a few days until eCommerce Expo, and our 300+ exhibitors are gearing up to offer you the best solutions covering all aspects of eCommerce! Who do you want to meet? -
)
The intersection of technology and commerce has given rise to a plethora of innovations that are revolutionizing the way businesses operate and consumers shop. -
)
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns. -
)
Meet Karl, a prominent figure in eCommerce, artificial intelligence, and public speaking. -
)
Black Friday and Christmas trading is soon incoming for retailers, meaning many are navigating through various approaches to boost their performance this year. -
)
In eCommerce or the wider Martech ecosystem, those that stay invisible don’t stay relevant for very long. But in such a crowded marketplace of solutions and vendors, the fight for attention from poten ... -
)
In today's rapidly evolving digital landscape, the realm of eCommerce is undergoing a paradigm shift, not only in terms of what is sold, but also how transactions are conducted. -
)
Personalisation doesn't just satisfy the need for superior customer journeys—it also brings in major business benefits. -
)
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns. -
)
Now the Head of eCommerce and Retail Innovation at Oxfam, Andy leverages his expertise to transform the brand into the leading go-to online retailer within the sector. -
)
In a competitive marketplace, an effective returns policy can be a make-or-break factor. Learn more about the 5 key elements that contribute to an effective returns policy. -
)
What does it take to succeed in eCommerce? Over the years, Chloë Thomas has worked with hundreds of eCommerce players and hosted dozens on her podcasts. Learn more about what it's like to run a podcas ... -
Bite-size updates on what happened in eCommerce this month, to keep you ahead of the curve and inform your campaigns.