The pace of change in the retail industry is unrelenting and now is not the time for businesses to become complacent. Faced with a growing proliferation of online marketplaces and the fast-evolving demands of today’s omnichannel consumers, standing out among a crowd of competitors is no easy task.
In recent years, retailers have focused their investment efforts on wooing online shoppers in a bid to compete head-to-head with big name pure-play disruptors like Amazon. Yet, last year, online accounted for just 19 percent of all UK retail sales. So clearly, UK consumers still value the unique experiences and level of service encountered when shopping in a bricks-and-mortar store.
We’ve all heard of the boogie man that steals children in the night-time. It’s been giving kids nightmares for years. Now, we have something that will give their parents a scare during the next few weeks. It’s the Grinch-bot and it’s quietly stealing presents in the build-up to Christmas.
During the golden quarter, the period encompassing Thanksgiving, Black Friday, Cyber Monday, Christmas and the New Year sales, the Grinch-= bot is proving to be a real party-pooper.
Since bursting into the lives of UK shoppers in 2014, Black Friday has fast become the busiest week in the retail calendar. Cyber Monday is the online sister of Black Friday, and that too has ballooned in recent years. In fact, last year, a record-breaking $7.8 billion worth of sales were made on Cyber Monday.
With all this demand, comes greater responsibility. Luckily for those retailers looking to capitalise on this record-busting sales event, there are plenty of cutting edge technology solutions to help them get it right.
Techerati spoke with nine technology experts to get their thoughts and advice for retailer best practice this Black Friday and Cyber Monday.
The latest extinction rebellion highlighted an increasingly urgent appetite from the public to tackle climate change and ensure greater sustainability.
Brands are no exception to the story. Environmentally-aware consumers don’t just want to make the world a better place; a recent survey from Futerra found the majority (96 percent) feel their behaviour and purchasing choices can fuel real change. These consumers recognise they have a social responsibility to reduce their carbon footprint and this is dictating their purchasing decisions.
European financial advisory firm iBe has identified online marketplaces as the best opportunity for growth in ecommerce. Sam Tidmarsh talks to Onogo.com CEO Paul Murphy and Evan’s Cycles Marketplace manager George Schofield about the impact marketplaces have on their ecommerce strategies, and the opportunities they provide looking forward. Marketplaces currently contribute $1.7 trillion to the... Read More
Ecommerce is booming, it’s fast-moving and exciting. However, someone is trying to steal from you - but they aren’t taking your products. They are pickpocketing your customer’s data, directly from their machines and in the process damaging your reputation, sometimes irreparably.
Data breaches are not a new phenomenon; the frequency and size of attacks have increased dramatically since Magecart first appeared in 2015. Even worse, you now have to publicly report them to the ICO. Damage limitation has never been so important.
Asif Sadiq MBE (Head of Diversity, Inclusion & Belonging, The Telegraph) joins Sam Tidmarsh for coffee to discuss childhood ambitions, career trajectory and the importance of embedding diversity and inclusion within eCommerce design processes.
Conference producer Sam Tidmarsh asks Sally Scott, Managing Director UK for Birchbox & eCommerce Expo 2019 speaker, about her advice for brands wanting to infuse personalisation into their business, how to build dynamic digital experiences and the new ‘Me-Time’ campaign launching this month.
Renowned internationally as one of the world’s leading experts on customer experience, consumer behaviour, multichannel operations and e-commerce, Martin Newman is a passionate advocate for customer-centric transformation. This year, he founded the Customer First Group to help drive this transformation with consumer-facing brands.
As part of the business’s launch, a new interactive event - Customer First Live - will enjoy its debut alongside industry favourites eCommerce Expo and Technology for Marketing at London Olympia this September.
EMENA's Neel Arora talks to John Bensalhia about the changing world of modern eCommerce, and how businesses must also take on changes when it comes to embracing its benefits
At the beginning of her career, Neel Arora looked destined for a lifetime in mechanical engineering. Having trained in the sector, Neel joined British Steel as an engineer. From there, he switched the factory floor for head office category management with a new role at PepsiCo. But eight years ago, Neel began working in a new field, one which quickly became a passion.
Penetrating new markets is one of the most important but fraught endeavours any company can undertake, no matter what they sell.
Having recently spread its wings from Pakistan into Bangladesh, Myanmar, Sri Lanka and Nepal, South Asia’s leading eCommerce platform, Daraz, is well-positioned to advise on the challenges of scaling up.
Would you pay a monthly fee for a service that allowed you to hop from car-to-car on a monthly basis without having to worry about maintenance and road tax?
Singapore’s Carro, Southeast Asia’s largest automotive marketplace, reckons there is ample appetite in the city-state, so much, in fact, that the company launched its “Netflix for Cars” in March this year.
As of this summer, the fashion retailer is using machine learning to ensure it has the right stock, in the right place, at the right time. Techerati talked to eCommerce Expo speaker Simon Calvert about his role in helping the retailer intelligently pre-empt markdown.
In just over one month’s time eCommerce Expo 2019 opens its doors at the Olympia in London. Looking ahead to September, Techerati has sat down with some of the event’s most high-profile speakers to get underneath the tech and find out what drives and inspires them.
In just over one month’s time eCommerce 2019 opens its doors at the Olympia in London. Looking ahead to September, Techerati has sat down with some of the event’s most high-profile speakers to get underneath the tech and find out what makes them tick. First up is Robin Phillips, former eCommerce Director at Waitrose and CEO of The Watch Shop, the UK’s largest independent online watch business