Gnatta

Hall: N14 - N19 Stand: C14
  • Customer retention
  • CX & Personalisation

Communication is constantly evolving. It’s time your system kept you one step ahead.

Joining up the dots: Every contact, regardless of channel, is part of a single experience. So we automatically associate each message with the correct customer. Historical interactions and current conversations, combined in one place.

Automated data gathering from your existing systems: Every conversation is really about data. From tracking queries to product enquiries, the answers are waiting to be found in your systems. So we automate the retrieval process from first- and third-party platforms.

The right person, with the right information, in real-time: Every enquiry is unique, so why would you treat them all the same? Automated routing to an agent means more time focusing on the customer. Plus, all rules are set by you, editable in real-time, with no coding required.

Set yourself up for automatic success: With the right data at your fingertips, anything is possible. From chatbots to quick replies, help customers help themselves. Our automation layer lets agents focus on the customers who need them.

Make your agents into front-line heroes: With a single customer view, full data retrieval, and automated support, your agents are now ready to help every customer who needs it. Front-line interactions deserve a system that makes this as easy as possible.

Address

Imperial House, Hornby Street
Bury
BL9 5BN
United Kingdom

Website

https://gnatta.com/
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  • You can't not be here, it's one of those places that if you work in software or work in ecommerce you have to be here
    Akeneo
  • "The content, people and footfall has been amazing. Every single year it gets bigger and better."
    Klarna
  • The quality of the delegates have been excellent. You've got a lot of Manager and Director roles in attendance
    Avalara
  • "It's a buzzing event. It's the who's who in the retail industry"
    Oracle NetSuite
  • Seamless, very efficient, and the audience we're looking for. Perfect.
    Dubai Commercity
  • In terms of the footfall, it's by far the biggest business Show that we do
    Orderwise
  • It's been really busy, all the conversations we have had are with people that are looking for solutions and have got problems to solve
    GFS
  • We have had lots of really good conversations with relevant brands for us, there’s a lot of people attending, both our partners that we can just network with, but also our customers and prospects.
    Nosto
  • It's a much larger scale than what I was expecting, the atmosphere has been buzzing
    Hermes UK
  • We are super satisfied. We've been able to actually meet our customer and potential customers and the target group is spot on
    DS Smith ePack

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