- CX & Personalisation
With 30 years' experience in the Customer Service Outsourcing Industry, today Centrecom is a Multi-lingual, Customer Service Centre of Excellence, offering a variety of B2B and B2C outsourcing solutions to suit our clients’ needs, ranging from:
- Customer Support over the phone, email, live chat and social media;
- Back Office support including Document Management; KYC, Fraud monitoring; and
- Sales/VIP Client Management as well as Outbound Sales.
Over the years, we have worked with a large portfolio of clients across various industries namely Online (e-Commerce and iGaming), Government and Public Sector, Airline, Travel, and Financial industries.
Our offices in Mosta, Malta are strategically located, giving us the flexibility to provide 24/7 services in a variety of European languages. The offices occupy an area of over 3000 square meters over two floors, host over 450 desks with modern technologies, and allow us to further enhance our already well-established portfolio of business customers.