Hive’s Tracking & Returns Portal ensures your customers stay informed and empowered after purchase—turning routine updates and returns into memorable, trust-building experiences. Designed to reduce support headaches and increase loyalty, this solution covers the entire post-purchase journey.

Key Benefits

• Live tracking to cut “Where is my order?” (WISMO) inquiries
  Keep customers updated across more than 10 high-impact touchpoints—emails (with an 89% open rate), widgets, and even Klaviyo flows—reducing WISMO queries by up to 70%.

• Self-serve, brand-aligned returns portal
  Customers can initiate returns on their own, saving your support team approximately 15 minutes per return. Plus, you can customize rules, branding, and communication to maintain a consistent experience.

• Analytics, insights, and real-time visibility
  Gain visibility into return reasons and behavior through integrated dashboards and workflows. This helps you understand what’s working—and what’s not—and improve consistently over time.

• Upsell opportunities baked into every step
  From personalized product suggestions to branded campaigns and social links, the portal nudges customers toward repeat purchases—boosting reorder rates by up to 32%.

• Fully brandable portal experience
  Fonts, visuals, messaging—it all looks like you. Hive lets you fully customize the customer portal, reinforcing your brand at every post-purchase interaction