Chargebacks are believed to cost the online retail economy over $26bn annually, which continues to rise yearly. 

Chargeback fraud occurs when a customer purchases goods from an online store, receives them, and then unjustly disputes the transaction to reclaim the payment. This deceitful practice can leave the online retailer without both the product and the payment, resulting in financial loss. There are two main types of Chargeback Fraud: 


1) Criminal Chargeback Fraud

Vigilo has partnered with Experian to verify user details during checkout, ensuring your customers are who they claim to be. This verification overcomes the risk posed by criminal fraud gangs, who hide their identity, receive the goods and then issue a chargeback request before reselling your goods across various marketplaces.  

2) Friendly Fraud (Buyer Liar)

This is when a customer purchases an item, uses and then returns it, utilising the chargeback function to reclaim their payment and avoid a returns dispute. When an order is placed on your website, Vigilo meticulously analyses the details a customer provides at checkout, assessing the likelihood of a chargeback being made based on their historic use of the chargeback system.

Compatability

The Vigilo Network has been created to enable any store to connect to our system, irrespective of the platform you use. Simply choose the connector that is best for you, install and away you go. Our connectors include:

• Shopify App
• Wordpress/WooCommerce Plugin
• Magento Extension
• REST API 

Visit us at the Ecommerce Expo to find out how Vigilo can help rid your ecommerce business of fraudulent Chargeback claims.