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18 - 19 September 2024
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18 - 19 September 2024
ExCeL London

Exhibitor Press Releases

21 Mar 2024

Outsourcing Rising Star Sees Big Opportunity in High-Value Services – with Amir Borsok of Reliasourcing

Reliasourcing Stand: L62
Outsourcing Rising Star Sees Big Opportunity in High-Value Services – with Amir Borsok of Reliasourcing
In this episode of the Outsource Accelerator Podcast, Derek speaks with Amir Borsok, the Head of Business Development at Reliasourcing. They discuss how Reliasourcing conducts its BPO-as-a-Service operations, managing quality expectations when it comes to outsourcing, and the continuously changing market.

Reliasourcing is relatively new on the scene. The firm has only been around for three and a half years, but has been seeing great growth, leading to a fantastic 2024. 

“We have three main bases here in Metro Manila, [and] Reliasourcing aims to be as bespoke and tailor-made as it can be for the client.

We’re a BPO operation as a Service company, [and] we aim to get quality talent [to] build a team for you here in the Philippines and then help manage it and enhance performance in the best way we can.” 

Amir describes the two main factors that set Reliasourcing apart. 

“First of all, [I] think there’s still room and still a gap in this very saturated market for managed services [and] operation partners, [and] to add this kind of value is something that not all BPO or outsourcing companies do,” Amir explains.

“The other aspect is creating a tailor-made solution.

We tend to be very, very flexible and very bespoke towards the client’s needs and really understand the opportunities and [it’s] potential.” 

AN UPCOMING DIGITAL REVOLUTION

Amir is aware that the market is evolving, particularly with the advent of AI being integrated into the business. He’s proud to say that Reliasourcing has already begun this transformation. 

“We are already in the process of implementing some tools to help AI enhance and help us perform better. 

Link to the Article: https://www.outsourceaccelerator.com/podcast/outsourcing-rising-star-sees-big-opportunity-in-high-value-services-with-amir-borsok-of-reliasourcing/
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