Customer Experience Zone

eCommerce Expo recognises that for any ecommerce company the main differentiator between them and their competitor is Customer Experience. As such, we're launching the brand new Customer Experience Zone to sit within eCommerce Expo, reflecting the reality that this service element is not only limited to the contact centre but integrated throughout a business.

The best customer experiences are driven by great insights so we've dedicated an entire zone to the three 3 c's:

  • Customer Insight
  • Customer Satisfaction
  • Customer Experience

If you are a supplier of customer service technology, this is the single best opportunity at the show to promote your offering to a dedicated, relevant and engaged audience.

Who will you meet?

At the Customer Experience Zone you will meet senior decision makers from eCommerce Expo as well as visitors with purchasing power who previously attended Customer Contact Expo:

  • Heads of Customer Service
  • Heads of Customer Experience
  • Marketing Directors & Managers
  • eCommerce Directors & Managers
  • Managing Directors & CEOs from SMEs

Exhibitors include:

Customer Insights Theatre

Speak at eCommerce Expo 2017

Raise your personal profile, brand awareness and generate quality conversations at the only event that matters in ecommerce. Speaking at eCommerce Expo ensures your brand is synonymous with innovation.

Customer Insights Theatre previous speakers include:

  • Contact Centre Support Services Manager, House of Fraser
  • Customer Experience Director, Oracle
  • Head of Customer Insight & Futures, BT
  • Global Director Brand & Customer Experience, Bupa
  • Director of Customer Experience, National Grid

2017 Floorplan: