25th - 26th SEPTEMBER 2019  |  APEX ROOM OLYMPIA

Key learning outcomes

The likes of Amazon, Monzo, Airbnb, Uber and Deliveroo are reinventing consumer-facing sectors.  Learn about what’s made them so successful and get ahead by putting the customer first.

Customer First Live will help you think differently about your business, developing end-to-end strategies - from product and merchandising to technology and data/customer insight, and from store operations, online, content and visual merchandising through to logistics and customer service.

With Customer First Live we’re combining world-class quality keynotes, panels, fireside chats and workshops. You will experience all the up-to-the-second topics on customer-centric best practice and learn from different sectors about how to put the customer first...

        The conference will cover....

  • A practical guide to customer centricity

  • The commercial opportunity of customer centricity

  • Driving end-to-end engagement and sales

  • The KPIs that measure & drive sales

  • Getting the balance right between technology and human intervention in driving customer experience

  • The importance of customer experience for luxury consumers

  • Practical levers for improving customer experience

  • Consumer expectations and how to meet them

  • Building lasting loyalty in an age of disruption

  • Scaling a multichannel business by putting customers at the heart of all you do

  • Balancing brand, customer and commercialisation