25th - 26th SEPTEMBER 2019  |  APEX ROOM OLYMPIA

Conference Topics and Speakers

The conference programme will be live in the coming weeks....

Sessions will cover topics such as...

  • A practical guide to customer centricity

  • The commercial opportunity of customer centricity

  • Driving end-to-end engagement and sales

  • The KPIs that measure & drive sales

  • Organisational structure & culture

  • Getting the balance right between technology and human intervention in driving customer experience

  • The importance of customer experience for luxury consumers

 

  • Practical levers for improving customer experience

  • Consumer expectations for the pub experience

  • Building lasting loyalty in an age of disruption

  • Scaling a multichannel business by putting customers at the heart of all you do

  • Balancing brand, customer and commercialisation

Just some of our expert speakers include...

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