25th - 26th SEPTEMBER 2019  |  APEX ROOM OLYMPIA

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  • Welcome to Customer First Live - book your ticket today for the ultimate UX ride!



  • 200 +
  • 30 +
  • 2
    Day Conference

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Putting the customer at the heart of your business to drive short, medium and long term commercial value

Customer First Live is a stand-alone, fully-catered, two-day ticketed event for all senior stakeholders from Ecommerce Directors and CDOs to Chief Customer Officers and CEOs, who understand the importance of putting the customer at the heart of all that they do.

The conference is relevant for all consumer-facing sectors including retail, FMCG, food & beverage, travel, hospitality, financial services, automotive and healthcare and will offer delegates the opportunity to hear learnings from a range of leaders on how they are transforming their organisations to become truly customer centric.

CloserStill Media, organiser of the UK's largest business technology events together with Martin Newman, The Customer Experience Champion and Founder of The Customer First Group, have announced the launch of a new, exclusive conference – Customer First Live – which will take place alongside industry favourites eCommerce Expo and Technology for Marketing at Olympia this autumn (25 – 26 September 2019).


They used to say that the customer was always right. Times have changed. Now the customer is always right at the heart of everything you do.

Customer First Live is here to make sure your business does everything it needs to do to become truly seamless, completely effective and totally successful in a customer-centric age.

The first cross sector conference for all consumer facing businesses including retail, automotive, hospitality and leisure, travel, food and beverage and financial services.

Over two interactive, content-packed days, the Customer First Live conference is a must-attend ‘how-to’ for transforming the way you see and involve your customers. It will be practical. It will be inspirational. It will be a complete guide to business survival and brand longevity.

Put your customer first only at Customer First Live.

Martin Newman

Martin has been working in the consumer-facing sector for 37 years, founding and chairing e-commerce consultancy Practicology, and heading up multichannel operations for brands such as Burberry, Ted Baker and Harrods. Martin is known globally as a champion of customer experience, being at the heart of end-to-end customer-centric transformation in the industry.


A passionate speaker, presenter and author of the award-nominated 100 Practical Ways to Improve Customer Experience, Martin offers practical and humorous advice on the challenges facing modern customer-facing businesses and how they need to transform their end-to-end customer experience in the face of a changing market.

Our Speakers include...