To keep up with the evolution of customer experience, Customer Contact Expo is changing to be the Customer Experience Zone, which will become an integrated part of eCommerce Expo and TFM, united together under the banner of the Customer Series.
With customers expecting a seamless experience throughout their journey, the role of customer service is no longer confined solely to the contact centre but to every single interaction across the customer journey.
To keep step with that change, the Customer Experience Zone will concentrate more on the overall customer experience, providing Heads of Customer Service, Customer Experience and Contact Centres with focused seminars and technology providers to meet their changing needs.
Introducing the Customer Experience Zone at eCommerce Expo
As an exhibitor...
This is the single best opportunity at the show to promote your customer service technology to a dedicated, relevant and engaged audience. The majority of leads generated by CCE 2016 exhibitors were from senior decision makers already known to attend eCommerce Expo and Technology for Marketing, such as:
- Heads of Customer Service
- Heads of Customer Experience
- Marketing Directors & Managers
- eCommerce Directors & Managers
- Managing Directors & CEOs from SMEs
This new zone will therefore deliver an even higher number of these senior decision makers while retaining the decision makers from Customer Contact Expo.
As a visitor...
Get up to speed on how to deliver exceptional customer service with the brand new Customer Experience Zone.
If CSAT, NPS and customer insight mean something to you, then you will find the right tech and suppliers to help you meet the hefty demands of hard-to please customers. You will also get to hear from the best in the business on how you can improve your customer service and what really makes your customers happy.
- EWA Ltd
The Customer Insights Theatre
The Customer Insights Theatre returns for a second year where you can learn about how you can improve your customer experience through better research and data analytics, so that you’re focusing on the right things to make a big difference to customer satisfaction.
Previous speakers include:
- Contact Centre Support Services Manager, House of Fraser
- Customer Experience Director, Oracle
- Head of Customer Insight & Futures, BT
- Global Director Brand & Customer Experience, Bupa
- Director of Customer Experience, National Grid