Conference Programme Virtual 2021

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How Russia's top grocery retailer is harnessing tech innovation and partnerships to lead in e-commerce

29 Sep 2021
ECE - The Future of CX
The Future of CX

As consumers shift online, how can grocery retailers meet growing demand while staying competitive on cost? Vladimir Salakhutdinov of X5 Retail Group – Russia’s largest grocery retailer and the market leader in e-grocery – discusses how retailers can use tech innovations and cross-industry synergies to stay ahead of the changing customer journey, become more cost-effective and transform the customer experience.

Vladimir Salakhutdinov, Director of Strategy and Business Development, Member of the Management Board - X5 RETAIL GROUP