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Conference Programme Keynote 2023

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  1. AI: The Secret Key to Enhanced Potential in Ecommerce
    Keynote Theatre
    In this keynote, we will explore how AI can be used to create an improved customer experience, a mor ...
    Andrew McClelland
    Andrew McClelland, IMRG Consultant & Co-Founder - The Data Project Ltd
    Karl Lillrud
    Karl Lillrud, eCommerce Expert & 2x TEDx Speaker - W.E. TOP Speakers
  2. Amazon is 50% of Online Sales - Succeeding on Amazon by beating the algorithm
    Future of CX Theatre
    Selling on Amazon has been one of the lead topics of eCommerce news for over a decade.  Achieving su ...
    Paul Walsh
    Paul Walsh, Founder - All Things Amazon
  3. Diversity and Retail: How to Adapt Your Business to the Diverse Digital Customer
    Keynote Theatre
    Join our panel of tech leaders and the CEO of Code First Girls as they explore why diversity and inc ...
    Anna Brailsford
    Anna Brailsford, CEO - Code First Girls
    Jessica Hall
    Jessica Hall, Chief Product Officer - Just Eat Takeaway
    Karen Brown
    Karen Brown, Deputy Chief Technology Officer - Sainsbury's
    Cristina Rutgers-Astolfi
    Cristina Rutgers-Astolfi, Global Head of Analytics - IKEA Customer Support
    Kelly Coutinho
    Kelly Coutinho, Senior Director Data Science & Analytics – International - Ralph Lauren
  4. Embracing agile: Adapt to buyer behaviour, and meet consumer expectation, at pace
    Keynote Theatre
    Join us for an exclusive session with OnBuy Founder and CEO, Cas Paton, as he discusses how OnBuy is ...
    Andrew McClelland
    Andrew McClelland, IMRG Consultant & Co-Founder - The Data Project Ltd
  5. Future of experience
    Future of CX Theatre
    Tom Lancaster
    Tom Lancaster, Head of UI and Content - Wunderman Thompson Commerce & Technology
  6. Going composable
    Future of CX Theatre
    What does it mean to go "composable"? How to plan, and how to do it.
    Renato Cason
    Renato Cason, Chief Technology Officer - Lampoo
  7. Growing shopper engagement and online revenue with intelligent product discovery
    Future of CX Theatre
    Growing shopper engagement and online revenue with intelligent product discovery
    Join Nosto, Dermalogica, and Casio as they discuss how to grow key commerce metrics with intelligent ...
  8. How MACH propels enterprise agility and innovation
    Keynote Theatre
    Panel
    David Hicks
    David Hicks, Co-Founder - XMCoach
    Claire Donald
    Claire Donald, VP of Technology & Product - Moo.com
    Danielle Diliberti
    Danielle Diliberti, CEO & Co-Founder of Sommsation - MACH Alliance Advisory Board
    Matt Webb
    Matt Webb, Portfolio CTO
  9. How to superpower your B2B brand experience
    Future of CX Theatre
    Nick will introduce you to the B2B Superpowers and show you what is important in order to win in tod ...
    Nick Hague
    Nick Hague, Author/Director/Podcast Host - B2B International/ The B2B Insights Podcast
  10. How we've grown Honest from a marquee in a muddy field to a 40+ national burger brand
    Keynote Theatre
    I'll be talking about how Honest has grown through some really challenging times, particularly the p ...
    Andrew McClelland
    Andrew McClelland, IMRG Consultant & Co-Founder - The Data Project Ltd
    Tom Barton
    Tom Barton, Co-Founder and Director of Food, Quality and Sustainability, - Honest Burgers
  11. Long Live Email: why email is not dead and how to use it to engage customers and sell more
    Keynote Theatre
    Long Live Email: why email is not dead and how to use it to engage customers and sell more
    Email is far from dead, and its impact goes beyond simply being a communication tool— it shapes our ...
    Jim Rudall
    Jim Rudall, Head of EMEA - Intuit Mailchimp
    Renata Rocha
    Renata Rocha, Head of Customer Acceleration-EMEA - Shopify
    Lauren Boyton
    Lauren Boyton, Head of Customer Experience - StrategiQ Marketing
  12. Navigating the AI landscape in Content management: Seizing Opportunities, Mitigating Risks
    Future of CX Theatre
    Navigating the AI landscape in Content management: Seizing Opportunities, Mitigating Risks
    The session explores the transformative potential of AI for content practitioners and its impact on ...
    Martin Michalik
    Martin Michalik, VP of Product - Kontent.ai
  13. Reimagining customer experience: taking digital customer engagement to new levels in the US wine industry
    Future of CX Theatre
    Danielle Diliberti
    Danielle Diliberti, CEO & Co-Founder of Sommsation - MACH Alliance Advisory Board
  14. Reimagining retail infrastructure: Lessons to stay nimble, reduce costs and be prepared for tomorrow’s innovations... today
    Keynote Theatre
    Reimagining retail infrastructure: Lessons to stay nimble, reduce costs and be prepared for tomorrow’s innovations... today
    In an ever-evolving landscape, retail leaders are facing unprecedented challenges and exciting new o ...
    Andrew McClelland
    Andrew McClelland, IMRG Consultant & Co-Founder - The Data Project Ltd
    Deann Evans
    Deann Evans, Managing Director, EMEA - Shopify
    Peyman Naeini
    Peyman Naeini, Chief Technology Officer - MINT VELVET
  15. Session delivered by Bazaarvoice
    Future of CX Theatre
    Session delivered by Bazaarvoice
  16. Session delivered by DotDigital
    Future of CX Theatre
    Session delivered by DotDigital
  17. Session delivered by MAPP
    Future of CX Theatre
    Session delivered by MAPP
  18. Session delivered by Message Bird
    Future of CX Theatre
    Session delivered by Message Bird
  19. Session delivered by Reputation
    Future of CX Theatre
    Session delivered by Reputation
  20. Storytelling for ecommerce brands: what would Hemingway say to a marketer?
    Future of CX Theatre
    'Storytelling' has been a bit of a buzzword in e-commerce for a few years now. And with good reason: ...
    Gaston Tourn
    Gaston Tourn, Chief Marketing Officer - Curio
  21. Supercharge your MarTech: How to innovate and excite your customers as a growing business
    Keynote Theatre
    Businesses continue to face ever changing new marketing technology. How can you stay ahead or keep u ...
    Oli Barrett MBE
    Oli Barrett MBE, Co-Founder - Turn On The Subtitles
    Flavia Colombo
    Flavia Colombo, EMEA North Leader - HubSpot
    Flavilla Fongang
    Flavilla Fongang, Brand Advisor, BBC - Founder, Global Tech Advocates
    Jake Mason
    Jake Mason, Chief Marketing Officer, ScoreApp - Co-Founder, For The Creators
    Nick Dormon
    Nick Dormon, Managing Director & Founder - Echo
    Michelle Hastings
    Michelle Hastings, Head of Digital - Vodafone Business
  22. TBC
    Future of CX Theatre
  23. The story behind Mr & Mrs Smith: growth through ecommerce, sustainability and focused leadership
    Keynote Theatre
    Listen in to this story of entrepreneurship, digital innovation and industry disruption. Tamara has ...
    David Hicks
    David Hicks, Co-Founder - XMCoach
    Tamara Lohan
    Tamara Lohan, Founder & CEO - MR & MRS SMITH
  24. The story of Candy Kittens
    Keynote Theatre
    Andrew McClelland
    Andrew McClelland, IMRG Consultant & Co-Founder - The Data Project Ltd
    Jamie Laing
    Jamie Laing, Co-Founder - Candy Kittens
    Edward Williams
    Edward Williams, Co-Founder - Candy Kittens
  25. Unlocking customer retention: strategies to drive repeat ecommerce purchases and boost sales
    Keynote Theatre
    Customer retention is a critical aspect of success and profitability in the highly competitive ecomm ...
    Jill Dvorak
    Jill Dvorak, Chief Content Officer - CommerceNext
    Nadina Guglielmetti
    Nadina Guglielmetti, Chief Customer Officer - The Vitamin Shoppe
    Sarah Holley
    Sarah Holley, Senior Brand Manager, Brand Expansion - Nestle
    Christopher Thomas-Moore
    Christopher Thomas-Moore, Chief Digital Officer - Domino's
    Sarah Wallis
    Sarah Wallis, COO - Minted
  26. Utilising influencers effectively for ecommerce
    Future of CX Theatre
    Gordon Glenister
    Gordon Glenister, Global Influencer Marketing - Gordon Glenister Ltd
  27. VIP Session: 10 steps to build your personal brand
    Gallery Suite (N14) (N15)
    A personal brand is more important in business than ever. Some of the biggest brands have visible fo ...
    Wizz Selvey
    Wizz Selvey, Founder - Wizz&Co
  28. VIP Session: 10 steps to build your personal brand
    Gallery Suite (N14) (N15)
    A personal brand is more important in business than ever. Some of the biggest brands have visible fo ...
    Wizz Selvey
    Wizz Selvey, Founder - Wizz&Co
  29. VIP Session: The Future is Now: A Leadership Workshop on AI in Ecommerce
    Gallery Suite (N14) (N15)
    In this interactive leadership workshop, we will delve into the transformative power of Artificial I ...
    Karl Lillrud
    Karl Lillrud, eCommerce Expert & 2x TEDx Speaker - W.E. TOP Speakers
  30. VIP Session: Women’s Networking Lunch: Building Strong Networks for Success
    Gallery Suite (N14) (N15)
    The panellists will share their views and experiences around working in the industry touching on lea ...
    Katie Searles
    Katie Searles, Editor - InternetRetailing
    Sarah Wilkinson
    Sarah Wilkinson, Senior E-Commerce Director - JIMMY CHOO
    Courtney Sawatzke
    Courtney Sawatzke, Seed Associate - Active Partners
    Amy Lynch
    Amy Lynch, Senior Ecommerce Manager - Scholl’s Wellness Company
  31. What role will AI have in retail?
    Future of CX Theatre
    AI is the most hyped technology around and, while it is already in common usage in some sectors, exa ...
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG
    Sarah Wilkinson
    Sarah Wilkinson, Senior E-Commerce Director - JIMMY CHOO
    James Kearns
    James Kearns, Managing Director - T.M. Lewin
  32. What’s wrong with ecommerce?
    Keynote Theatre
    Following the pandemic boom, revenue growth for the online retail market has been in decline for ove ...
    Damian McAlonan
    Damian McAlonan, Group Commercial Director - Econsultancy
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG

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