Conference Programme

Conference Programme

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02 Mar 2021
    • The Future of eCommerce Track
    The Future of Ecommerce Track
    The pandemic was a shock to the system that blew many established trend lines in different directions. Now, as we have been living with the impacts of COVID on retail for almost 12 months, what are th ...
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    • Cross Border Sales & International Growth Track
    Cross Border Sales & International Growth Track
    Ecommerce, now more than ever, is right at the centre of our lives. The rapid growth of the last year has shown us how adaptable and scalable businesses truly are. Besides the changes that have happen ...
    • The Future of eCommerce Track
    The Future of Ecommerce Track
    In the omnichannel age, compelling customer experiences are the difference between success and failure. But creating emotionally resonant experiences that turn shoppers into buyers isn’t possible with ...
    • Cross Border Sales & International Growth Track
    Cross Border Sales & International Growth Track
    Join us for an updated overview of the pitfalls that can be expected with shipping cross border in 2021 and beyond, as well as an explanation into the world of HS Codes and Duty tariffs. Covering auto ...
    • The Future of eCommerce Track
    The Future of Ecommerce Track
    As we move into 2021, how have companies responded to the impacts of COVID as consumers were pushed to online purchasing? What did the new “peak” look like in 2020 and what will it look like in 2021? ...
    • Cross Border Sales & International Growth Track
    Cross Border Sales & International Growth Track
    2021 has brought a lot of VAT changes for global e-retailers trading in the UK and EU. The end of the transitional Brexit period coincided with a reform of the UK VAT e-commerce rules. While e-retaile ...
    • The Future of eCommerce Track
    The Future of Ecommerce Track
    More details coming soon.
    • Cross Border Sales & International Growth Track
    Cross Border Sales & International Growth Track
    The UK’s withdrawal from the EU, recent changes to customs rules and continued COVID-19 disruption are all having a significant impact on ecommerce and retail businesses looking to trade international ...
    • The Future of eCommerce Track
    The Future of Ecommerce Track
    In this talk, Magento Commerce will talk through the results of their recently released research on shopper preferences produced following a survey spanning 13 countries across the UK, Europe, The Mid ...
    • The Future of eCommerce Track
    The Future of Ecommerce Track
    During this session, Trustpilot's Head of Talent, Ash Rama, will spend some time looking at how trust has changed in the last few years and what businesses can do to build a trusted brand in 2021. He' ...
    • Cross Border Sales & International Growth Track
    Cross Border Sales & International Growth Track
    The UK’s decision to leave the EU means significant changes in the way it does international business, as all imports and exports will be subject to border checks, duties and tariffs. We discuss the i ...
    • The Future of eCommerce Track
    The Future of Ecommerce Track
    E-Commerce evolution for brands has been dramatic, in a significant part because of the pandemic related disruption.  The future of eCommerce will be a fight for acquiring and keep customers in a high ...
    • The Future of eCommerce Track
    The Future of Ecommerce Track
    Understanding your market is critical. But, is the data you’re analysing leading you down the wrong competitive path? Our experts explore how you can effectively navigate big data and market share to ...
    • Unlocking the True Value of Customer Data Track
    Unlocking the True Value of Customer Data Track
  1. The Future of Ecommerce Track
    • Unlocking the True Value of Customer Data Track
    Unlocking the True Value of Customer Data Track
    Eurostar's former Director of Data, Insight & Analytics explores the world of personalisation and why so many companies still broadcast generic messages en masse when they have so much customer data a ...
    • Unlocking the True Value of Customer Data Track
    Unlocking the True Value of Customer Data Track
    Consumers crave and expect deep levels of personalisation. Data driven marketing is not necessarily new, but it is crucial when it comes to driving ecommerce success and brand connection in an online- ...
03 Mar 2021
    • eCommerce Marketing: Strategies for Growth Track
    eCommerce Marketing: Strategies for Growth Track
    How The Spectator has built up a digital business that can stand the test of time.
    • CX & Personalisation Post-COVID Track
    CX & Personalisation Post-COVID Track
    From delivering the right content to matching up to the intent of the shoppers, Personalization has come a long way in its journey of delighting customers across the purchase journey. It is no more a ...
    • eCommerce Marketing: Strategies for Growth Track
    eCommerce Marketing: Strategies for Growth Track
    Rat and Boa is a global online women’s clothing retailer that now sells clothing in more than 139 countries. This online retailer sees huge demand for new product launches, and has a loyal base of cus ...
    • CX & Personalisation Post-COVID Track
    CX & Personalisation Post-COVID Track
    “Strong brands are built through exceptional experiences”. Customers build unique relationships with brands and even create communities with them, where they foster brand loyalty and relationships wit ...
    • eCommerce Marketing: Strategies for Growth Track
    eCommerce Marketing: Strategies for Growth Track
    The role of Agencies in navigating the future of marketing beyond the pandemic.
    • CX & Personalisation Post-COVID Track
    CX & Personalisation Post-COVID Track
    This session will explore the effectiveness of voucher codes within a retailers proposition. IMRG market data will show how often voucher codes get used and show insights on how effective they are at ...
    • eCommerce Marketing: Strategies for Growth Track
    eCommerce Marketing: Strategies for Growth Track
    Why diversity in media and Cultural Marketing are fast becoming the UK's Newest Export.
    • eCommerce Marketing: Strategies for Growth Track
    eCommerce Marketing: Strategies for Growth Track
    NA-KD is the hottest online global fashion destination selling everything from apparel, jewelry and accessories and even cosmetics. Founded in 2015 by Jarno Vanhatapio, this online direct-to-consumer ...
    • CX & Personalisation Post-COVID Track
    CX & Personalisation Post-COVID Track
    Reputation’s CX Strategy Director, Chris Sparling will look at where CX sits in 2021's ever-evolving world. How can businesses of all sizes use the omni-channel feedback of their customers, from both ...
    • eCommerce Marketing: Strategies for Growth Track
    eCommerce Marketing: Strategies for Growth Track
    Don’t miss the ultimate guide to marketing in an age of uncertainty. At a time of volatility, plan for the long term. With insights drawn from over 1,000 marketers and 20+ global CMOs.
    • CX & Personalisation Post-COVID Track
    CX & Personalisation Post-COVID Track
    2020 was a year of learning and experimentation. We explore key trends over the last year and the opportunities they provide to build brands.
    • eCommerce Marketing: Strategies for Growth Track
    eCommerce Marketing: Strategies for Growth Track
    Across Europe online retailers have been faced with a barrage of challenges most prominently covid and brexit. Some countries across Europe are still in the grips of national lockdowns whereas others ...
    • CX & Personalisation Post-COVID Track
    CX & Personalisation Post-COVID Track
    In this session, Alistair Milne (Fresh Relevance) will demonstrate how you can optimize your customer journey and boost website conversions, followed by guest speaker Jonathan Broadhurst (Cooksongold) ...
    • eCommerce Marketing: Strategies for Growth Track
    eCommerce Marketing: Strategies for Growth Track
    • Supercharged UX & CRO Track
    Supercharged UX & CRO Track
    • Supercharged UX & CRO Track
    Supercharged UX & CRO Track
    Styla and Segmentify provide a Masterclass on using compelling and engaging content on landing pages enriched with the power or Segmentify's personalised customer segments, creating bespoke customer j ...
    • Supercharged UX & CRO Track
    Supercharged UX & CRO Track
    The pandemic has pushed more people online and accelerated brands’ digital journeys. Why are UX and SEO so bound together now – what’s the UX relevance to webpage rankings? What do we think has change ...
04 Mar 2021
    • Becoming truly Omnichannel Track
    Becoming truly Omnichannel Track
    What does the future look like for customers interacting online with businesses operating in the heavily impacted travel sector. The Managing Director of travel company, Love Home Swap, discusses the ...
    • Delivery & Fulfilment Track
    Delivery & Fulfilment Track
    Now that the effects of Brexit have become a reality, many retailers still aren’t familiar with the specifics of the new system.For some, the level of change can be overwhelming and leave them at a lo ...
    • Becoming truly Omnichannel Track
    Becoming truly Omnichannel Track
    When you sit down at a restaurant (remember that?) slow service is annoying & frustrating. It leads to poor reviews, fewer visitors and ultimately less revenue for the business.Ecommerce site speed wo ...
    • Delivery & Fulfilment Track
    Delivery & Fulfilment Track
    We take a closer look at the increasing importance of Returns Logistics to the eCommerce industry. This session examines the developing expectations of shoppers and increasing challenges for retailers ...
    • Becoming truly Omnichannel Track
    Becoming truly Omnichannel Track
    • Delivery & Fulfilment Track
    Delivery & Fulfilment Track
    As one of the key areas impacted by COVID, we'll discuss the big questions: How have merchants responded to the unpredictability and shift in peak times of the last few months? With global supply chai ...
    • Becoming truly Omnichannel Track
    Becoming truly Omnichannel Track
    Email remains king! It’s the backbone of all marketing strategies with an off the chart ROI. However, inboxes are more crowded than ever before, so if you’re going to send emails, they better to be ex ...
    • Delivery & Fulfilment Track
    Delivery & Fulfilment Track
    There are many options to organize the logistics and courier delivery of an ecommerce business in EU. However, there are also smarter ways to do it – by optimizing significantly the cost, accelerating ...
    • Becoming truly Omnichannel Track
    Becoming truly Omnichannel Track
    We meet Lizzie and Hugo, the duo behind cult hair brand 'Only Curls' . They have grown their DTC business and a loyal following in just a couple of years and they'll share tips and experiences on the ...
    • Becoming truly Omnichannel Track
    Becoming truly Omnichannel Track
    Did you know that an effective omnichannel strategy can increase a customer’s lifetime value by 30%? That means reaching your customers across multiple touch points is more vital than ever.However, be ...
    • Multi-Channel Marketing & Social Commerce Track
    Multi-Channel Marketing & Social Commerce Track
    The modern consumer has hundreds, even thousands of interactions with ecommerce brands every day. Finding out which interactions are influencing decisions and are the most valuable for them is still a ...
    • Multi-Channel Marketing & Social Commerce Track
    Multi-Channel Marketing & Social Commerce Track
    This focus session will cover how to get the most from social in 2021: ROI from paid social, the art of great creators, getting your social media strategy spot, the need for content to be distinctive ...
    • Multi-Channel Marketing & Social Commerce Track
    Multi-Channel Marketing & Social Commerce Track
    All of the most successful businesses utilize social commerce. All businesses with a successful social commerce strategy utilize automation. So who better to give you tips and insights into the import ...
    • Multi-Channel Marketing & Social Commerce Track
    Multi-Channel Marketing & Social Commerce Track
    2020 saw an explosion of digital advertising dollars pouring into social media networks, in-particular, Facebook. CPM's are rising and advertisers are fighting to cut through the noise. Never before h ...
    • Multi-Channel Marketing & Social Commerce Track
    Multi-Channel Marketing & Social Commerce Track
    We have lived through one of the most unpredictable 12 months since the initial lockdowns and restrictions caused by COVID-19 hit - and they have left a lasting and transformative impact on our lives. ...