For ecommerce professionals impacted by last-mile operations. The growth of ecommerce and multichannel retail provides many opportunities; however, such a shift doesn’t come without challenges. One very well documented and discussed challenge from ecommerce is returns. Harnessing the recently published DeliveryX Returns 2024 report, Searles will discuss best practices for managing returns in the evolving landscape of ecommerce where consumers want a fuss-free returns process.