Co-located with Technology for Marketing

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

Conference Programme 2024


The state of returns in 2024 & beyond

19 Sep 2024
Post purchase: Optimising the Delivery Experience
For ecommerce professionals impacted by last-mile operations.
The growth of ecommerce and multichannel retail provides many opportunities; however, such a shift doesn’t come without challenges. One very well documented and discussed challenge from ecommerce is returns. Harnessing the recently published DeliveryX Returns 2024 report, Katie Searles will discuss best practices for managing returns in the evolving landscape of e-commerce where consumers want a fuss-free returns process.
What you can expect to learn:
• How brands can protect their bottom line while maintaining customer loyalty
• What impact returns have on sustainability efforts
• Why returns data is key to managing the “problem”
Katie Searles, Editor - InternetRetailing

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