The Human-AI Partnership: The Next Evolution of Customer Service
19 Sep 2024
The Future of CX
In this session, we’ll explore the insights from the 2024 AI and Customer Service Index—a comprehensive survey of 1,200 U.S. consumers. As AI becomes an integral part of customer service, the challenge lies in finding the right balance between automation and the human touch. We’ll delve into the data to uncover:
● Consumer attitudes toward AI
● The enduring importance of human interaction
● Concerns and opportunities
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