Navigating digital product development for great CX
For digital product managers and developers who want to understand customer challenges, optimise development budgets, and enhance multi-channel customer experiences.
 
In today's multi-channel business environment, customers face numerous challenges across various touchpoints, including web and physical in-store interactions. This session will delve into strategies for navigating digital product development to ensure an excellent customer experience. We will explore how to maximise development budgets and establish efficient workflows that benefit both customers and the business.
 
What you can expect to learn:
•    Strategies for identifying and addressing customer challenges across multiple touchpoints.
•    Best practices for quickly transforming ideas into customer-facing products.