Future of experience


Future of experience

28 Sep 2023
Future of CX Theatre

A fireside chat on the future of experience with Tom Lancaster, Wunderman Thompson and Mark Arnold, Harrods. They will delve into a wide range of topics and questions that are shaping the future of high-end retail experiences, from reimagining the relationship between online and boutiques, to the integration of automation and AI.

Tom Lancaster, Head of UI and Content - Wunderman Thompson Commerce & Technology
Mark Arnold, Head of Digital Design - Harrods

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