Co-located with Technology for Marketing

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

Conference Programme 2023


Unlocking customer retention: strategies to drive repeat ecommerce purchases and boost sales

27 Sep 2023
Keynote Theatre
Keynote Theatre

Customer retention is a critical aspect of success and profitability in the highly competitive ecommerce industry. This session will explore the common challenges 3 American businesses face when it comes to customer retention and provide strategies and tactics to overcome them.

The importance of customer retention for long-term success and profitability will be emphasized, by Domino's, Nestle & Vitamin Shoppe. The session will cover various approaches, including personalized experiences, tailored recommendations, and targeted marketing campaigns.

Jill Dvorak, Chief Content Officer - CommerceNext
Christopher Thomas-Moore, Chief Digital Officer - Domino's
Sarah Holley, Senior Brand Manager, Brand Expansion - Nestle
Nadina Guglielmetti, Chief Customer Officer - The Vitamin Shoppe
Sarah Wallis, COO - Minted

With thanks to our sponsors & partners...