Trustpilot x Henry Case Study: How One of the Most Recognisable Household Brands Harnessed Reviews To Boost Their Growth
Digital first customers have zero qualms in calling out bad experiences, as they are in applauding the good, and the great. At a time of heightened competition, and a shift in customer habits, retailers need an edge when trying to engage with customers and build trust.
Henry is a fixture in millions of homes in the UK, and part of their success can be attributed to the hyper-focused view on their customers’ experience and loyalty. In this session, Catherine Rees from Henry will share how they identify trends and changes in customers expectations, building a trusted level of engagement, and how reviews inform their product strategy and enable Henry to adapt and scale with a growing loyal customer base.