Co-located with Technology for Marketing

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

Conference Programme 2023

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Creating personalised return experiences that drive loyalty and cut costs

28 Sep 2023
Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
Creating personalised return experiences that drive loyalty and cut costs

With customer acquisition costs high and peak season around the corner, it’s important to have a plan in place for retention before returns spike and cut into your holiday profits. Join Loop and a local merchant in a fireside chat where they will discuss driving loyalty and cutting costs through personalised return experiences, creating lasting connections between you and your customers.

In our chat, we will discuss…

-        Importance of scaling returns management

-        Benefits of personalised returns experiences

-        Leveraging data to better identify policy abusers

Speakers
Samir Kamnani, Sr. Product Marketing Manager - Loop

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